Quality Assurance Information Technology

Summary

** ***** ** ********** ** Information Technology as Lead Quality Assurance, Stake Holder Management activities in BFSI domains like Retail Banking, Corporate Banking & Capital Markets.

* ***rs of experience in Backend operations in Forex Brokerage Payable with WIPRO Ltd.

3 years of experience in Retail Banking Operations with ICICI Bank Ltd.

Interaction with management and business stakeholders for Requirements and business solutions.

Good experience in translating business requirements and user expectations into detailed functional specifications, creating Test Scenarios and Functional Test Cases.

Responsible for explaining the business functionalities to the Development and QA team members.

Conducting Test Cases Review, Root Cause Analysis. Support testing in SIT, UAT and Production environments

Hands on experience in writing basic SQL queries for retrieving data.

Certified Scrum Master, ISTQB (Foundation), Strong understanding of the SDLC, STLC and Scrum framework.

Professional Experience

Company: VeriPark Software Pvt. Ltd.

Duration: March 2020 – Till Date

Projects: IFCU Business & Mortgage Loan, SBM Upgrade, KFH-CLOS, SAIB-CLOS

Platform: MS CRM, Windows

Tools Used: MS CRM 365, TFS, DevOps

Role: Principal Quality Assurance

Client: IFCU Canada, SBM Mauritius, SAIB KSA, KFH Kuwait.

Project Description:

‘IFCU VeriLoan Business Loan & Mortgage Loan’ is Corporate Credit Application Automation program which allows the business team to automate the client acquisition and renewal of existing Members. This allows IFCU Business Team to Initiate, Approve, Reject and operate the application approval process online in MSD CRM365. The Approval process goes through various levels of hierarchy spread across Business Review, Credit Risk and Operations.

Job Profile:

Leading the Quality Assurance team working on Innovation Federal Credit Union’s Business & Mortgage Loan Application project.

Understanding the Business Requirements and translating them to Use Case, Scenarios and Test Cases.

Interfaced with business users to ensure quality level satisfaction on the application.

Prepare training material for the end user and conducting trainings at end of Sprints.

Clarifying and addressing the queries of Testing team on various Requirements and functionalities

Identify the Scope of the Testing required for particular release based on the Requirement document.

Prepare Use Cases, Test Scenarios, Test Plan and other Testing documents for various releases.

Test Plan and Test Cases walkthrough with development team, Testing team and Client.

Initiating Test Planning activities, conduct review meetings, ensure the review comments are incorporated.

Company: Cigniti Technologies

Duration: September 2016 – March 2020

Designation: Test Lead/SME-Retail Banking

Projects: Atom Fixed Saver, Current Account Payments

Platform: Windows, iOS, Android, MS CRM

Tools Used: JIRA, Zephyr, TFS, MTM

Client: Atom Bank UK, Bright Horizons

Job Profile:

Team Lead, Atom Bank project for Retail banking Mobile App Testing team.

Interacting with client and development team(another vendor of client) for quicker resolution of pending tasks

Managing the QA resources, assigning, overseeing and following up to the task completion

Active member of Banking Domain expert team and contributing by delivering Retail and Investment Banking sessions based on organizational requirements.

Manage the test teams effectively by:

Initiating test planning activities and encourage the team to hold review meetings, ensure the review comments are incorporated.

Monitoring the test progress by constantly assessing the work assignment to each of the resources and re-balance or re-allocate them as required.

Regular discussion with team members and Check if there might be any delays in achieving the scheduled target

Conducting team meetings to make sure everyone is aware of entire team task.

Company: POLARIS Financial Technology

Duration: December 2014 – September 2016

Designation: Consultant (Corporate Banking)

Project: G3-CS, DDE and Core Cash (Corporate Banking)

Platform: Windows

Tools Used: ALM, JIRA

Clients: Citi Bank Singapore

Job Profile:

As a Banking SME, conducting Change Request requirement analysis, discussion with client, BA and make the QA team understand it.

Test Planning, Defect management and Test Closure activities

Preparing Use Cases, Test Scenarios and Test Case. Guiding the QA team with domain knowledge

Planning and conducting client walkthrough Use Cases, Test Scenarios, Test Cases and getting their sign-off.

Defect reporting, conducting defect triage and analyzing defects. Following up with development team to get the reported defects fixed and finally closure of them.

Project Description:

Clearing Switch (Corporate Banking), upgrades to G3 – Next Generation Transaction functionalities. Applications are undergoing testing of newly added feature in Inward and Outward transactions for Citi Corporate Banking clients in APAC region. Regression testing of existing features in Clearing Switch, Direct Disbursement Engine and FTI on their previous updates.

Company: WIPRO Technologies

Duration: October 2009 – December 2014

Designation: Analyst (Backend Operations UBS), Testing Engineer

Projects: ETD (SWIFT Payments) and GRU (FOREX Brokerage)

Platform: Mainframe (JCL, TSO, MCH), Windows

Tools Used: HP QC, TFS and CT

Clients: Charles Schwab, STATE STREET, UBS

Job Profile:

Planning test Execution and Prepare Test Data, Scenario and Test Case.

Execution of Test Cases based on Test Scenarios.

Identify and Document system deficiencies and recommend/request solutions.

Coordinating with client and updating/getting updates regarding changes/required changes in running project.

Helping the team members on project with Securities and Capital Markets domain knowledge.

Expertise in testing and working on internal applications.

Preparing DSR, WSR and reporting to the client and management.

Backend Operations in UBS - Coordinating with various OTC Forex brokers across the globe and reconciling Invoices for payment.

Getting the approvals for payments from concerned broker managers.

Making payments to UBS forex brokers across globe using KeyLink.

Projects Description:

Electronic Trade Delivery: Mainframe Functional and Regression testing (SWIFT Payments) in various phases.

GTM FSCO: It deals with the SWIFT Payments (Trade/Cash) messages flow into the system, which are received from various internal and external agencies.

UBS GRU: OTC FOREX Brokerage payable Process. Collecting the Invoices from OTC Forex brokers across the globe, reconciliation and processing payments through KeyLink application.

Responsibilities in projects include:

Preparing Test Scenarios, Test Cases, Test Data to be used for SWIFT Payment TCs.

Participate in regular client and management calls.

Test Cases review and Requirement Analysis.

Prepare and update the test case documents for testing of the application.

Conduct testing including Functional, Regression and Defect Analysis.

Update the test Result documents, Preparing Summary/Service Reports.

Re-testing as required to ensure that defects were resolved.

Log/File the defects in Defect Tracking system (CaseTracker & TFS)

Conduct internal trainings on domain and various components of the project.

Company: BKS & DKS Pvt. Ltd.

Duration: Feb 2008 – Oct 2009

Profile: Tried hand in establishing a Tour Operating business with a business partner. The entrepreneurship story ends in a not-so-happy ending as we could not sustain longer in the industry due to unavailability of funds.

Company: ICICI Bank Ltd.

Duration: March 2005 – Jan 2008

Designation: Officer

Job Profile:

As an Officer in functional role in Retail Banking Backend and Branch Operations.

Resolving customers’ queries related to all Retail Liability products and guiding them as per their requirement feasible within banking norms.

Handling cash and Cheque transactions in Retail Banking Branch Operations for CASA products.

Following up with the pending query tickets, taking care of escalations within the Bank and co-ordinate with external agencies for resolution.

Generating revenue through direct sale of Investment Banking products like Life Insurance and Mutual Fund products of bank and third party.

Played active role in conducting User Acceptance Testing (UAT) on the upgraded/newly added features of Finacle.

Applications used: Finacle, FCRM (Finacle Customer Relationship Management)

Educational Qualification:

MBA – JNTU Hyderabad

BCA – Manonmaniam Sundaranar University.

Certifications – CSM, ISTQB (Foundation), Tosca (Tricentis level-2)

Place: Hyderabad

Date: Anishwar Singh

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