Technical Support Software Development

Mohammed Mostafa Mohammed

King Faisal St, Al Giza, Cairo, Egypt

+20-111*******

*****************@*****.***

PROFESSIONAL SUMMARY

Dynamic IT professional with over a decade of expertise in managing and optimizing complex enterprise systems. Proven specialist in ensuring system integrity, high availability, and peak performance. Highly skilled in diverse operating environments, including Linux, UNIX (Sun Solaris, AIX), and Windows Server, with a robust background in network security, data backup, and virtualization. Adept at rapid problem diagnosis, incident resolution, and fostering efficient technical support operations for mission-critical infrastructure.

CORE COMPETENCIES

• System Administration: Server Health Checks, OS Patching and Upgrades, Administering administrative tools and utilities, Configure/add new services.

• Networking & Security: Cyberoam Administration, FortiGate Administration, Antivirus Server Administration (Kaspersky Endpoint Security), CCNA.

• Storage & Virtualization: Net-Backup Administration, Managing Seagate Storage (NAS Storage), Managing SUN ZFS Storage (SAN Storage), OVM (Oracle Virtual Machine).

• Technical Support: IT Hardware Support, End User Training, Mobile Devices Support, Ticketing Systems, Remote Control Utilities.

• Soft Skills: Communication Skills, High Performance Teams (Teamwork), Problem Solving & Decision Making, Successful Public Speaking (Presentation Skills), World Class Customer Service, Marketing and Advertising (Basic Marketing), Time Management. Experience

Network and Security Administrator Acrow Misr 2021 – 2025.

• Provide advanced support for microcomputers, workstations, platforms, and Server’s hardware.

• Support for employees requiring help with technical issues.

• Provide advanced support for microcomputer hardware platform, supported (Printers, photocopiers, scanners, structure cabling, switches, routers, etc.)

• In addition, other hardware peripherals. Ability to configure and set up PC, Laptops and diagnose problems with hardware components, memory management and operating system.

• Assist the team while working on Information Technology infrastructure development projects.

• Performs all other duties, tasks, and initiatives contributing to the success of the team.

• Coordination with all IT suppliers to ensure better service delivery.

• Works with network group on standard determinations.

• Ticketing Systems.

Senior Technical Support Engineer Acrow Misr (ABP, AICS, UAE and KSA Branches) 2015 – 2021

• Coordinated with IT suppliers to ensure better service delivery and worked with the network group on standard determinations.

• Supported various hardware peripherals including printers, photocopiers, scanners, structure cabling, switches, and routers.

Technical Support Engineer Acrow Misr (ABP, AICS, UAE and KSA Branches) 2010 – 2015

• Responded to all escalations in a timely manner in line with the Incident Handling Policy.

• Documented all troubleshooting and incident management actions timely within the electronic incident management system.

• Maintained inventory records and responded to service requests as defined in the call tracking software.

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Line Support Engineer Acrow Misr 2007 – 2010

• Provided professional, accurate, and efficient IT hardware support to all employees.

• Diagnosed incidents using administration tools and remote-control utilities to troubleshoot PC, operating system, and system issues.

• Provided end-user training and mentored new Desktop Technicians to minimize interruptions.

• Managed mobile devices support and assisted users with general computer software problems. Programmer C#, SQL Server Acrow Misr 2006 – 2007

• Developed software applications under Windows using SQL Server and C#. Education

BSc in Computer Science Modern Academy in Maadi 2005

• Collage: Computer & Information

• Major: Computer Science

COURSES, TRAINING & CERTIFICATIONS

• MCP (Microsoft Certified Professional) (2006)

• MCAD (Microsoft Certified Application Developer) (2006)

• MCSD (Microsoft Certified Solution Developer) (Nov 2006)

• PMP (Project Management Professional) (June 2011)

• Red Hat Linux Essentials (RH033) (Feb 2011)

• CCNA (Cisco Certified Network Associate) (31-Oct 2019 – 19-Jan 2020)

• NetBackup (On Job Training - June 2014)

• Sun Solaris UNIX 10, 11 (2015)

• Managing SUN ZFS Storage (SAN Storage) (On Job Training - 2015)

• AIX Administration (On Job Training - Feb 2017)

Soft Skills Training (Dale Carnegie)

• Communication Skills

• High Performance Teams (Teamwork)

• Problem Solving & Decision Making

• Successful Public Speaking (Presentation Skills)

• World Class Customer Service

• Marketing and Advertising (Basic Marketing)

• Time Management

Activities

• Chess, Walking, Reading, Workout, Professional Driving. References

• Available upon request.

Contact this candidate