Customer service representative
Resume:
Frances Edmond
Myrtle Beach, SC *****
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Server
Waffle House-Surfside Beach, SC
December 2023 to May 2024
1. Utilized customer service experience to build rapport with guest 2. Took and input orders in a timely manner
3. Assisted in making meals when shirt handed
4. Cleaned facility
5. Food prep
Cashier/Customer Service
Circle K-Myrtle Beach, SC
May 2022 to February 2023
1. Collected payment for services and product
2. Assisted with product search
3. Conducted inventory when shipments came in and at the end of every shift 4. Assisted with loss prevention
5. Cleaned store, store equipment and restroom facilities 6. Facility meal prep
Hostess
Sharkey's Bar & Grill-Myrtle Beach, SC
May 2022 to February 2023
1. Accommodated seating for waiting guests
2. Assisted in clearing tables in a timely manner for a swift flow in changing tables 3. Estimated time wait based on communicating with the the kitchen and checking open pending tickets Server
The Bowery-Myrtle Beach, SC
October 2021 to July 2022
1. Utilized customer service experience to build rapport with guest 2. Took and input orders in a timely manner
Hostess
MOE MOONS-Myrtle Beach, SC
March 2021 to August 2021
1. Made seat accomodations in a timely manner
2. Assisted in clearing tables for the next party for seating 3. Assisted in running food to tables
4. Assisted in food prep
5. Restaurant prep
Vendor account specialist
Carnival Cruise Line-Miami, FL
December 2018 to February 2019
1. Assured that vendors received payments for their services 2. Account auditing
3. Contacted vendors to ensure received payments
4. Check authentication
5. Data entry
Customer Service Representative
Creative staffing-Miami, FL
September 2015 to January 2018
1. Front desk representative
2. Answered phone calls in a professional and timely manner 3. Accounts receivable
4. Account audits
5. Hotel HR assistant
6. Translator
7. Hotel venue coordinator
8. Hotel orientation assistant and coordinator
9. Copies/faxes
10. Data entry
Customer Service Representative
DIRECTV-Miami, FL
June 2014 to August 2015
1. Business account specialist
2. Accepted payment for services rendered
3. Bill explanation
4. Provided equipment upgrades
5. Scheduled technician appointments
6. Data entry
Cashier/Customer Service
TOTAL WINE AND SPIRITS-Miami, FL
September 2012 to May 2014
1. Accepted payment for selected products
2. Product and price look up
3. Assistance with customer inquiries
4. Hosted special product testing events
Front Desk Receptionist
Dr. Anita Petteway-Miami, FL
June 2010 to August 2012
1. Checked patients in and out
2. Provided approval for RX refills
3. Created specialist referrals
4. Acted as a translator for Creole speaking patients 5. Checked mail and dispersed them accordingly
6. Called patients for appointment reminders
7. Insurance verification
8. Data entry
Education
Hospitality Management (Associate's degree)
Miami Dade College-Miami, FL
June 2007 to May 2010
Skills
• Customer service
• Computer literacy
• Clear verbal communication
• Windows
• Typing
• Communication skills (10+ years)
• 10 key typing (10+ years)
• Leadership
• Microsoft Excel
• Food safety
• Human resources
• English
• Data entry
• Microsoft Outlook
• Restaurant experience
• Medical office experience
• Food industry
• Direct support
• QuickBooks
• Hospitality
• Food handling
• POS
• Medical terminology
• Organizational skills
• Case management
• Guest services
• Bilingual
• Analysis skills
• Microsoft Office
• Upselling
• Employee relations
• Hotel experience
• Merchandising
• Executive administrative support
• Call center agent experience
• Anatomy knowledge
• Food service
• Time management
• HRIS
• EMR systems
• HIPAA
• Serving
• Call center
• ATS
• Office experience
• Administrative experience
• Logistics
• Outdoor work
• Computer skills
Languages
• Bilingual
• Interpretation
Certifications and Licenses
Professional In Human Resources
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