adminstrative

Towanda V. Jones

Baltimore, MD *****

443-***-**** *************@*******.***

SKILLS AND SOFTWARE PROFICIENCIES

Languages: Fluent in English.

Software & Tools: Microsoft Office Suite, Google Workbook, Zoom, Constant Contact, Workday, Adobe Suite, DocuSign CLM, WordPress, Smartsheet, DropBox. Project & Data Management: Budget analysis, Fundraising, program/portfolio management, Data analysis, Data visualization, Conflict resolution. Grant Management: Grant/Contract Writing, Review, Approval, and Management. CRM & Billing: Workday and ProSystem fx

WORK EXPERIENCE

Office of the Comptroller, Baltimore City Baltimore, MD Operations Assistant III April 2023 – Present

● Designed and implemented the contract approval process for Baltimore City projects impacting local communities, businesses, and emerging organizations.

● Compiled and reviewed over 100+ agency contracts to ensure timely inclusion on the Board of Estimates (BOE) agenda for approval.

● Assisted in the bid preparation process for presentation to the BOE, ensuring compliance with city procurement standards.

● Performed administrative support duties as requested, ensuring smooth daily operations of the department.

● Managed the schedule and priorities of the Director of the Board of Estimates, coordinating meetings and agenda logistics.

● Handled and redirected 50+ monthly inquiries and phone calls referred to the BOE, providing support and resolution.

● Reviewed contracts across 10+ major city agencies. Department of Audits, Baltimore City Baltimore, MD Operations Assistant II October 2018 – April 2023

● Prepared audit reports for 10+ Baltimore City agencies, ensuring accuracy and timely submission.

● Managed procurement card transactions for departmental expenditures, including monthly reconciliation via Workday.

● Monitored compliance of auditors with the annual 40-hour CPE credit requirement, supporting ongoing professional development.

● Assisted in Peer Review preparation, including document collection and compliance tracking. Maintained detailed records and documentation of 20+ auditors' training, certifications, and professional files.

● Provided support for special projects and initiatives under the Comptroller’s Office, including interdepartmental coordination.

● Identified and corrected procurement expense errors in Workday, ensuring accurate reporting.

● Independently conducted moderate to complex analytical studies, completing tasks with minimal supervision.

● Trained 15+ employees on job-related duties, audit systems, and internal processes.

● Maintained effective internal communication to streamline audit operations and promote efficiency.

● Presented findings and ideas clearly through verbal briefings and written reports.

● Assisted in cross-functional support for different city agencies to ensure departmental success and audit readiness.

Abrams, Foster, Nole, Williams, P.A.Baltimore, MD

Executive Secretary July 1998 – October 2018

● Provided administrative support to Managing Partners across the Tax, Accounting, and Audit departments, ensuring seamless daily operations.

● Managed calendars, scheduled meetings, and coordinated resources for multiple partners and department staff.

● Trained 10+ new employees on day-to-day business procedures, internal systems, and client protocols.

● Processed 200+ tax extensions annually for individuals, corporations, and partnerships, meeting strict filing deadlines.

● Verified accuracy of tax documents, ensuring compliance with federal and state regulations.

● Assisted with tax, audit, and accounting assignments, including maintaining detailed and complex financial records.

● Built and maintained relationships with 50+ clients, serving as a primary point of contact for inquiries and support.

● Prepared regular and ad hoc reports, offering analysis and actionable recommendations to senior leadership.

EDUCATION

Strayer University Baltimore, MD

Bachelor of Science, Business Administration/Management Strayer University Baltimore, MD

Associates Degree, Business Administration/Human Resources

Contact this candidate