Accounts Payable Customer Service
Resume:
B
Sean Bligen
Seanbligen***@gmail.
com
Pittsburgh, PA 15213
SUMMARY
Seasoned Receivables Representative with background in maintaining accurate accounts, streamlining billing procedures, and improving cash flow for organizations. Possess strong skills in negotiation, customer service, loan and procurement operations, and financial software utilization. Notable success in reducing past due accounts and resolving payment disputes that positively impact overall revenue streams. SKILLS
Title document preparation
Regulatory compliance
Loan closing documentation
File management
Data collection
Coordinate applications
Compile documents
Accounts Receivables
Collections
Genysis Program
Agent Portal
Oracle Business Intelligence
EXPERIENCE
Non-Affiliate Collections
Pittsburgh, PA
Cardworks Services/ Feb 2024 to Current
Recruited, hired, on-boarded, trained, developed and supervised connections staff. Developed and implemented engagement events for prospective and established members.
Managed accounts receivable and payables processes, including invoicing, payments, and collections.
Developed strong relationships with customers to ensure timely payment of outstanding balances.
Reviewed customer accounts regularly to identify discrepancies in billing or payment history.
Prepared monthly financial reports for management review and analysis. Researched and resolved customer inquiries regarding account status and payment issues.
Analyzed financial data to identify trends in accounts receivables Maintained accurate records of all transactions relating to accounts receivable and payable activities.
Coordinated with internal departments as needed to resolve any discrepancies or disputes in billing or payment information.
Monitored cash flow position on a daily basis and provided timely updates to management.
Verified vendor invoices against purchase orders prior to processing payments. Processed vendor payments accurately and efficiently. Prepared journal entries related to Accounts Payable and Receivable activities. Provided support for Accounts Payable and Receivable staff when needed. Classified and summarized financial data to compile and enter in financial records Received and recorded cash, checks and transfers.
Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
Handled accounts payable and receivable, including invoicing and payment processing. Calculated and produced checks for utilities, taxes and other operational payments. Completed and submitted tax forms and returns, workers' comp forms and pension contribution documentation.
Performed bookkeeping and accounting consulting services Calculated income and social security tax deductions Medical Reason for Gap
Pittsburgh, PA
N/A/ Dec 2022 to Feb 2024
My child had medical issues that pulled me from the work force for a couple of years. He is doing a lot better now.
Procurement Specialist
Pittsburgh, PA
SAP Ariba/ Jan 2021 to Dec 2022
Calling different clients to facilitate international exchange Inbound calls to figure out if there is anything that needs to be done, upload clients, upload catalogues, purchase orders, invoicing on the Ariba network Data entry, customer service, administrative work
Emails and telephone correspondence
Position was fully remote.
Developed strategies for procuring goods and services at the most cost-effective prices. Conducted research to identify new potential suppliers based on quality, price, availability, reliability and serviceability criteria. Maintained records of purchases, pricing, and other important data in company databases.
Coordinated with internal stakeholders to ensure timely delivery of items to meet project deadlines.
Identified opportunities for process improvement within the procurement cycle. Collaborated closely with other departments to understand their product requirements and ensure timely fulfillment of orders.
Managed relationships with key suppliers by regularly communicating updates about pricing changes or new products.
Organized periodic meetings with vendors and suppliers to discuss business objectives. Evaluated and researched suppliers and processed orders for purchases through new contracts and competitive bids.
Negotiated favorable terms, volume discounts and long-term contracts with suppliers for procurement of goods and supplies.
Mitigated logistics deficiencies, resolved shortages and tracked missed or late deliveries while scheduling and expediting high-priority customers. Strengthened traceability, developing organization systems for purchase orders, invoices, pricing and reports.
Diminished merchandise production down time, ensuring quality control while verifying assembly and creating new packaging.
Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
Closing Coordinator
Pittsburgh
Service Link LLC/ Jan 2021 to Jul 2021
Collected closing figures, input closing information, and generated loan documentation
Audited loan files and confirmed that all conditions were satisfied and in compliance with lender guidelines
Reviewed loan files and title documents to enable expeditious closing of loans Prepared final loan documents and other mortgage-closing packages for conventional, government, and home equity loans
Maintained the company's reputation by providing confidential, expert services to customers
Coordinated with buyers, sellers, title companies, attorneys, escrow agents, surveyors, and real estate agents to collect information to complete loan submissions Managed and tracked status of assigned loans to expedite closings without issues Recommended approval or disapproval based on the institutions' established risk guidelines
Verified loan applications and closing documents to check their accuracy and identify deficiencies
Obtained required documents to complete the approved loans, including insurance forms, tax receipts and employment verifications
Obtained personal and financial data with thorough document reviews and direct interviews of the loan's applicants
Volunteered for and tackled new assignments and tasks to ease staff member burden. Monitored loan status throughout the entire process. Created detailed reports outlining progress made on each loan file. Advised borrowers on how to obtain additional documentation required by lenders if needed.
Prepared final settlement statements for buyers, sellers, and lenders. Delivered excellent customer service by identifying needs and recommending custom solutions.
Loan Officer
Pittsburgh
PNC Bank/ Mar 2020 to Jan 2021
Determined approval status of loan applications based on applicants' qualifications Counseled prospects on available finance options matching current needs Took applications and collected income and asset documentation to enable underwriting and prompt loan decisions
Gained knowledge of products and programs offered to educate clients about various product solutions
Complied with company quality standards and applicable regulations governing financing
Resolved customer complaints through research and investigation Promoted additional services for clients with more specialized needs Reviewed loan agreements for completeness and accuracy Compiled the complete credit and financial statements for each applicant as part of the application processes
Stayed current on the loan market, available products and strategies for bringing in new customers
Carefully reviewed account and credit records to determine the risk level associated with each applicant
Worked within approval limits to move loans forward and conferred with managers to handle the larger and more complex applications
Calculated the customer's initial payment plans and repayment schedules for delinquent customers to bring loans current.
Processed payments received from borrowers in accordance with established policies and procedures.
Developed and recommended personal or commercial loan packages for clients. Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
Approved or denied loan applications and explained reasoning behind decisions. Executed loan origination process and ordered credit reports, appraisals and preliminary title reports.
Obtained and compiled copies of loan applicants' credit histories, corporate financial statements and other financial information to update credit and loan files. Approved loan within specified limits or referred to appropriate approval level. Received and recorded cash, checks and transfers.
Recorded debit, credit and account transactions in computer spreadsheets and databases.
Reduced financial discrepancies by verifying accounting statements. Matched orders with invoices and recorded required information. Handled accounts payable and receivable, including invoicing and payment processing. Performed financial calculations for amounts due, interest charges and balances. Unloader
Pittsburgh
Express Employment Professionals (Temp Service)/ Nov 2019 to Mar 2020 Outfitted service rigs with tools and equipment to perform work Loaded and unloaded trucks using forklift and hand trucks Loaded and move .
Cook
Atlanta, GA
Fulton County Criminal Institution/ Dec 2018 to Nov 2019 Paid close attention to presentation to give customers attractive dishes in line with restaurant standards
Cooked food products following established instructions for preparation of particular menu
Customer Service Representative
Pittsburgh
TruGreen Lawn Care Company/ Apr 2018 to Nov 2018
Managed inbound and outbound calls to respond to inquiries and resolve Returned customer calls, responding to inquiries and complaints Completed paperwork associated with merchandise, price adjustments, customer returns, and cash register operation
Consistently met identified team and client performance metrics, goals, and deadlines Responded to questions and followed up on customer interactions Documented detailed notes in CRM system to track customer interactions Issued refunds, merchandise exchanges, and price adjustments in compliance with company policies
Advised customers on status of merchandise ordered and arranged for pickup and delivery
Conducted follow-up calls at customer locations
Validated data and resolved problems related to system-generated information Answered incoming calls and assisted customers with questions Researched assistance requested and offered accurate information to resolve issues and respond to inquiries
Responded to customer questions and complaints and documented consumer communications
Responded to concerns or complaints
Cross-sold financial services aggressively to customers and followed up with existing account holders to offer new products
Routed inquiries or escalated calls outside area of expertise to appropriate department or employee
Reviewed loan applications from credit union members to determine feasibility of credit eligibility
Informed customers and professionals on eligibility, benefits, claims payment, and authorizations
Exceeded requirements in always providing products and services to customers Generated reports, correspondence, and documentation for internal and customer use Prepared order sheets and sent out invoices and statements for payments due Communicated with clients over various platforms such as phone, email, web portal and chat
Directed individuals on usage and benefits of self-service tools Answered calls or emails from customers and assisted with special requests or resolving complaints
Used upselling and cross-selling techniques to provide solutions to customer issues Answered inbound calls to greet and assist customers with various needs and questions Processed customers' product orders in collaboration with third-party fulfillment EDUCATION AND TRAINING
GED
W.J. Keenan High School
Columbia, SC
Honors: Graduated with honor
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