Customer Service Front Desk
Resume:
EDUCATION
AISHAH MUHAMAD
CONTACT
****************@*****.***
Seven Rivers, Montego Bay,
St. James.
SKILLS
Clear and Professional
Communication
Active Listening
Customer-Centric Mindset
Multitasking
Time Management
Attention to Detail
Problem Solving
Critical Thinking
Adaptability
Flexibility
Team Collaboration
HOPEWELL HIGH SCHOOL
High School Diploma
Available upon request
REFERENCE
PROFESSIONAL SUMMARY
Resourceful and articulate customer service professional with a strong background in call center operations, live chat support, and front desk compliance administration. Known for delivering thoughtful, solution-focused support in fast- paced, regulated environments. Adept at balancing efficiency with empathy, maintaining accuracy under pressure, and building trust through clear, responsive communication. Brings a consistent record of adaptability, discretion, and a commitment to improving both customer experience and operational workflows. RADIUS GLOBAL SOLUTIONS
Customer Service Specialist (HSA Bank) Oct 2024 - Present Delivered exceptional phone-based support to account holders regarding Health Savings Accounts (HSAs).
Assisted customers with account inquiries, transaction history, contributions, distributions, and IRS regulations related to HSAs. Educated members on HSA features, online banking tools, and compliance requirements to maximize their account benefits.
Maintained up-to-date knowledge of healthcare banking products and federal HSA guidelines to ensure accurate information. WORK EXPERIENCE
CONTINUUM GLOBAL SOLUTIONS
Customer Service Representative (Chat) Jul 2022 - Aug 2023 Provided real-time support to customers via live chat, email, and messaging platforms, addressing inquiries, product issues, and account concerns.
Resolved customer problems efficiently with clear written communication, ensuring high satisfaction and retention.
Handled multiple chat sessions simultaneously while maintaining quality and accuracy in responses.
Met or exceeded KPIs including average response time, resolution time, and customer satisfaction scores.
CONTAX 360 SOLUTIONS
Administrative Compliance Specialist (Front Desk) Feb 2022 - Jul 2022 Served as the first point of contact at the front desk, greeting visitors, managing sign-ins, and maintaining a professional and welcoming environment.
Monitored and enforced compliance protocols for visitors and employees in accordance with company and regulatory standards.
Assisted with administrative tasks such as scheduling, filing, data entry, and preparing reports for internal audits and compliance reviews. Maintained and updated confidential records, ensuring accuracy and adherence to data protection policies.
TELEPERFORMANCE
Handle high-volume inbound and outbound calls, assisting customers with inquiries, complaints, and service requests.
Resolve customer issues efficiently, maintaining a positive and professional demeanor.
Provide product and service information, promoting company offerings and upselling when appropriate.
Meet and exceed performance metrics, including customer satisfaction scores, call resolution time, and call volume targets. Customer Service Representative Sept 2018 - Apr 2021 TOURISM PRODUCT
DEVELOPMENT COMPANY
Team Jamaica Certificate
Tour Guide Certifiacte
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