Business Development Customer Service

Deborah McLaughlin

Dynamic business leader with a proven track record at Joplin Tax Service, excelling in crisis management and business development. Successfully enhanced operational efficiency and motivated teams to achieve performance goals. Adept at consulting and implementing marketing tactics, driving growth and optimizing processes for sustained success. Skills

Work History

Owner

Reliable Tax & Bookkeeping

Office Manager Lead Preparer

Joplin Tax Service, Joplin, MO January 2002 - July 2015 MGCB

Traveling Sales Supervisor, Republic, MO October 1996 - December 2001 Quapaw, OK 74363

417-***-**** ***********@*****.***

Marketing tactics

Social media control

Business launch

Life cycle project management

Consulting

Crisis management

Business development

Consulted with customers to assess needs and propose optimal solutions. Trained and motivated employees to perform daily business functions. Enhanced operational efficiency and productivity by managing budgets, accounts, and costs. Managed day-to-day business operations.

Established foundational processes for business operations. Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving. Established performance goals for employees and provided feedback on methods for reaching those milestones.

Identified and communicated customer needs to supply chain capacity and quality teams. Managed senior-level personnel working in marketing and sales capacities. Identified issues, analyzed information and provided solutions to problems. Adaptable and proficient in learning new concepts quickly and efficiently. Demonstrated strong organizational and time management skills while managing multiple projects. Acted as a team leader in group projects, delegating tasks and providing feedback. Paid attention to detail while completing assignments. Education

Memorial High at Joplin, MO

Graduation 1989

Software

Applied effective time management techniques to meet tight deadlines. Exercised leadership capabilities by successfully motivating and inspiring others. Drake Tax, Lib Tax, and

Quickbooks

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