Customer Service Branch Manager
Resume:
NEAL Q. ABELLANOSA
*** ******* **** ******* ***********, TALANAY B, BATASAN HILLS, QUEZON CITY
************@*****.***
SALES AND RETAIL SERVICES IN PRO AUDIO AND MUSICAL EQUIPMENT WITH 10 YEARS EXPERIENCE. PROFICIENT IN HANDLING PRO-AUDIO AND MUSICAL EQUIPMENT SETUP. AND ALSO FAMILIAR IN PHOTO STUDIO SETUP AND OPERATION.
Work Experience
Branch Manager
GREAT IMAGE SERVICES CORP- Clark Freeport Zone
May 2022 to Present
Duties and Responsibilities:
Train, and supervise branch staff.
Set performance goals and provide feedback to team members.
Handle staffing issues, such as scheduling, and disciplinary actions.
Ensure excellent customer service and address customer inquiries or concerns.
Develop and maintain relationships with customers to promote loyalty and satisfaction.
Monitor and manage the branch's financial performance, including revenue, expenses, and profitability.
Set and achieve financial targets and goals.
Develop and implement strategies to increase branch revenue and profitability.
Identify opportunities for growth and expansion.
Lead sales efforts and business development initiatives.
Manage the day-to-day operations of the branch, including inventory control, maintenance, and security.
Ensure that operational processes are efficient and effective.
Develop and implement marketing strategies to attract new customers and retain existing ones.
Promote the branch's products or services.
Participate in decision-making regarding the branch's direction and goals.
Foster a positive and productive work environment.
Develop strategies to retain existing customers and build strong relationships.
Gather feedback and implement improvements based on customer input. Branch Officer in Charge
LYRIC - Clark Freeport Zone
March 2011 to December 2021
Duties and Responsibilities:
Responsible for overseeing the daily store operation
Monitoring of daily sales
Motivating sales team to increase profit
Creating Marketing strategies to boost sales and sustainability
Scheduling and assigning duties for the team
Responsible in monitoring of stocks and inventory
Making reports for store sales accomplishments and accountability
Building a good relationship and communications for the customer or client
Proficient in pro-audio equipment, from setup to operation
Proficient in musical equipment band setup from stage setup to operations Customer Service Crew
Araneta Coliseum – Araneta Center, Cubao QC
Dec.2006 to Aug.2010
Duties and Responsibilities:
Welcome, entertain and extend courtesy to customers.
Attending guest on their needs.
Enhances customer satisfaction and patronage through effective public relations.
Performs other duties that may be assigned by superior from time to time.
Assist in maintaining the cleanliness and orderliness of the premises. Sales staff/Stock Clerk
HUMAN- FUTURE STATE INC.
Dec.2005 to May 2006
Duties and Responsibilities:
Welcomes, entertains, and extends courtesy to client/customer in the selling area
Responsible for direct selling of the merchandise to customer
Enhance customers satisfaction and patronage through effective public relation and salesmanship
Does telemarketing, fieldworks, documentation, and other sales related functions
Assist superior in meeting sales objectives, targets and quotas
Helps superior in maintaining the strategic and orderly display/layout of merchandise
Act as store’s timekeepers, such as responsible in the preparation of the daily time record of all personnel
Liasons with other branches, delivers, and retrieves all documents to and from the branches needed
Monitors customers movements as well as incoming/outgoing stocks/items
In-charge on stock keeping and inventory such as weekly, monthly and annual
Performs other duties that may be assigned by superior from time to time Education
VOCATIONAL GRADUATE in COMPUTER TECHNICIAN
DATAPRO COMPUTER SCHOOL - Caloocan
June 1998 to April 2000
Skills
• PROBLEM SOLVING SKILLS
• DECISION-MAKING
• COMMERCIAL AWARENESS
• INTER-PERSONAL SKILLS
• MENTORING AND COACHING
• TIME MANAGEMENT
• STRATEGIC PLANNING
• ADAPTABLE
• COMPUTER LITERATE
LIST OF EQUIPMENT CAN OPERATE
• NON- POWERED MIXERS
• DIGITAL MIXERS
• AMPLIFIERS
• MUSICAL INSTRUMENT
• COMPUTERS
• DIGITAL CAMERAS
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