Customer Service Sales Representative

Rory R. Berg

***** ***** ****** ** *** Lake, MN *5309

763-***-**** *********@*****.***

CAREER EXPERIENCE

LUTHER HOPKINS HONDA, Hopkins, MN (1/2025 – Present)

Car Sales Representative

Engage with customers to understand their needs and recommend suitable vehicles.

Conduct test drives and provide detailed information on vehicle features and benefits.

Review pricing and financing options to close sales effectively.

Lead customers through the delivery process upon vehicle purchase.

Maintain a high level of customer satisfaction through follow-ups.

Utilize CRM software to track leads and manage customer relationships.

Participate in dealership training and sales meetings.

ACE BERG TRUCKING, LLC, Big Lake, MN (1/2024 – 11/2024)

Owner/Operator 26’ Dock Truck

Booked loads, pick-up and deliver freight over the road nationwide.

Used online load board programs on phone to receive freight orders and to communicate with freight brokers.

Secured and photograph freight at both pick-up and delivery locations to document and ensure no damage has occurred during transit.

Obtained required signatures from shipping and receiving parties on Bill of Lading (BOL) during delivery process.

Issued invoices to freight brokers for payment.

ELITE TRANSPORTATION SYSTEMS, Blaine, MN (5/2021 – 12/2023)

26’ Dock Truck Driver

Picked-up and delivered freight around Minneapolis/St. Paul metro area and within a 150-mile radius.

Utilized dispatch software programs on tablet to receive freight orders and to communicate with Elite dispatch.

Photographed freight at both pick-up and delivery locations for documentation to show no damage occurred during transit.

Secured freight to the walls of truck as needed to prevent damage from happening during transit.

Obtained required signatures from receiving party upon delivery on BOL paperwork.

Regularly leased out for the day to customers and competitors by request when they were short drivers.

Owner/Operator of 2019 Kenworth T270 truck.

Nestle, Minnetonka, MN (6/2014 – 1/2021)

Procurement Business Partner for Packaging/Ingredients/Co-Man

Owned the day-to-day execution of procurement activities for packaging materials, ingredients, Co-Man relationships, and display spend categories to support business activities of the Nestle Nutrition & Health Science division.

Ensured supply for all packaging materials and ingredients for the businesses at 4 Nestle owned production plants and the 14 Co-Man plants for the division and represented Procurement with the identification and implementation of all innovation & renovation projects for the division.

Built and maintained strong working relationships with strategic buyers, suppliers, and stakeholders (Product Developers, Quality Assurance, Regulatory, Technical Applications Groups for both packaging & ingredients, Packaging Engineers, Marketing, Finance, R&D, Legal, Supply Chain, Operations, and Supply & Demand Planning).

EXPERIENCE continued

Track and manage vendor quality, compliance, and financial risk through use of the SMI Vendor database.

Work in collaboration with Global Strategic Procurement Managers and North American stakeholders to identify and implement cost saving measures and projects at the plants.

Manage the set-up and maintenance of all packaging contracts in Globe SAP for the aforementioned Nestle division, assuring accurate pricing and invoicing minimizing reconciliation discrepancies.

Assure conformance of Nestle policies and procedures, supporting stakeholders in achieving compliance.

nahan printing, St. Cloud, MN (1/2013 – 5/2014)

Account/Project Manager

Managed monthly publications for four of the world’s largest high fashion, luxury, retail corporations. Neiman Marcus “The Book”, Nordstrom’s, Bergdorf Goodman, and Dillard’s.

Recruited to manage Nahan’s largest, highest billing, most prestigious accounts and collaborated with the companies’ top salesperson.

Main point of contact for client, sales, and production staff. Managed entire printing and direct mail aspects of the project from start to finish including the following: job write-up, paper requirements, scheduling, alterations, prepress, printing, bindery, samples, distribution, shipping, paper inventory and invoicing.

Involved with providing estimates, sales support, press approvals, mock-ups, proofing, mail plans, postage recaps, and creating hand-bound samples.

Worked closely with cross-functional team on all projects including the following: Sales, Scheduling, Planning, Press Room, Bindery, Purchasing, Outside Services, Logistics, and Shipping/Receiving.

Managed all major milestones on every project to give our clients timely updates, and outstanding, superior customer service.

Southern Graphics Systems (SGS), Minneapolis, MN (4/2012 – 12/2012)

Project Manager

Managed Archer Farms & Market Pantry packaging needs for entire U.S. and Canada for Fortune 100 client Target ($1-$2 million in sales per month)

Primary liaison between client and production shop. Managed all facets of their Market Pantry & Archer Farms packaging (job write-up and entry, scheduling, troubleshooting, specifications, routing approval for content and color, proofing, and shipping.) Largest client at SGS Minneapolis plant.

Additionally, an integral part of team that managed Target’s Canadian packaging launch-first time Target had ever done bi-lingual packaging for another country.

General Mills, Minneapolis, MN (7/1997 – 4/2012)

Senior Prepress & Printing Buyer for Packaging

Managed prepress and production for U.S. Retail & Foodservice Packaging for Yoplait, Snacks, Pillsbury, and Meals divisions.

Consistently and efficiently managed prepress production process. Managed external partnerships by providing input to ten distinctive design agencies from designing to the print process to ensure quality printing for final packaging.

Managed relationships with all internal and external GMI packaging partners (Design, Marketing, QRO Labeling, Packaging Engineers, Product Developers, Logistics, Operations, Consumer Insights, Legal, Sourcing, and multiple prepress and printing vendors around the world) to ensure the successful completion of each project.

Noted for extensive experience in all four printing processes GMI uses for packaging (offset, flexography, rotogravure, and dry offset).

Ensured that all printers are furnished with accurate for color and content prepress materials and printing instructions to produce the finest packaging possible. As a result, the printers were more cost and time efficient with start up and make ready.

Represented General Mills on all press approvals for each division I managed.

EXPERIENCE continued

Reviewed all incoming printed samples and provided feedback to the printers through our Print Quality process, resulting in more consistent and higher quality future print runs.

Managed and provided estimates for all the Marketing packaging budgets for tactical/adaptive design, keylining, prepress and plates/cylinders for the entire division. Also reconciled & approved all final invoices from vendors against estimates to confirm estimates and final billing matched.

Negotiated and managed all timelines and budgets for each project in my division.

Winslow Printing, Minneapolis, MN (1996-1997)

Job Planner

Provided customer service and served as liaison between clients, production, and sales departments. Managed client press checks to ensure job quality.

Consistently met demanding schedules and high print quality standards daily resulting in great client relationships.

Planned and entered jobs to go through the shop in the most efficient manner resulting in cost savings for both clients and the company.

EDUCATION

Bachelor of Science in Graphic Design/Commercial Art (GPA: 3.5) South Dakota State University Brookings, SD

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