Customer Service Office Manager

Rose Mary Allen

** *. ****** ***** ******

Sahuarita, AZ 85629

602-***-****

OBJECTIVE

Customer service, office management, account receivables and payable, collections. Quality assurance, rehabilitator, and respite provider for autistic kids and other special needs, article 9, fingerprint card, abide with inapplicable laws and regulations to ensure DDD policies. Job recruiting, sales, and marketing.

ASHI Manager training course certificate for elderly care for the State of Arizona, HIPPAA Compliance, EMR, BLS, CPR, and First Aide. Certification for the division of developmental Disabilities, Word, Excel, 65 wpm, 10 key by touch, bilingual English and Spanish. Abide with inapplicable laws and regulations and ensured DDD policies.

SKILLS

•Habilitation Technician, and Respite Care for kids with Disabilities

•Office Management

•Pharmacy call center, drug formulary,

•Job Recruiter

•Collections

•Medical Billing, Coding, Claims, Prior Authorization.

•Sales and Marketing

•Directed Care, and Senior Resident Manager, Care giver

•Customer Service, outbound, inbound call center answering 100 plus calls daily

•Medical Collections

•Quality Assurance

•Foster Parent for kids with disabilities

WORK EXPERIENCE

Helios Solar 14400 N. 162nd Lane Surprise, AZ 85389

Part time/Sales Marketing/Office Manager /Administration 08/2016 to present

•HR Office Manager, Superb customer service, coaching leader, recruited and screened attractive

• applicants for open positions. Managed 15 employees managed personal file information, account receivable, deliveries, installs, products, payroll, inventory, hire, relief and lay off employees, collections

•Strong negotiation skills with sales leads, closed 90 percent on referrals from leads, met personal and team sales targets. Attend sales meetings and industry events to stay informed about new products, sales techniques, financial products, and industry developments

Pg. 1 of 1 Rose Mary Allen

Reinvest Az Solutions 21628 N. 58th Ave Glendale, AZ 85308

Office Manager 07/2007 - 08/2016

•Assist executive director and staff in the overall organization of the office, administrative, bookkeeping, file, coordinate meetings, scheduling, monitor purchase of homes and operations, installments, construction contract, warranties, and recruiting staff, Microsoft word, excel spreadsheets.

Trinity Medical 5605 W. Eugie Suite 200 Glendale, AZ 85308

Office Manager

Oversaw daily office operation for staff of seven and physicians, customer service payroll, accounts receivable and payable, daily bank deposits, credits and debit card activity. Medical billing and coding, research chargebacks, prepared all EOB’s, prior authorization and referrals. Completed annual audits recommendations for the end of the fiscal year. Job recruitment, hired, layoffs and trained staff.

04/2003 - 05/2007

Completed

EDUCATION

All High school subjects 09/1988

•Science, math, algebra, history, home economics, sports and physical education

Greater El Paso SER El Paso Service Employment Redevelopment

GED 1974

•All high school subjects to acquire my high school diploma with some college

•Az College, CODER, HCPCS, ICD-10CM, CMS CODES

MCGRAW HILL DOGE El Paso, TX 1988-1987

•Office HR Management construction project data and analytics

CAREER STEP Phoenix, AZ

Medical Billing and Coding 05/2023 – 05-2024

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