Customer Service Administrative Assistant

Adrienne Madison

**** * **** ***** **.

Peoria, Illinois 61604

Phone: 623-***-****

OBJECTIVE: Looking for a position in Customer Service, or Cashier QUALIFICATIONS:

** **** ********** ** **** food

07 years experience in Foster Care

06 years experience in Daycare facility

19 years experience in Administrative Assistant

19 years experience in Customer Service.

19 years experience in General Accounting,Billing and Collections. 03 years experience as a Driver for Comtrans and Supervised Visits for DCS child protective services. 01 year experience in driving SMI Patients to Appointments 03 Months experience as a Direct Support Provider

WORK HISTORY

Chick-Fil-A

4518 N. Sterling Ave.

Peoria, IL 61615

FOH $15.00 hour

April 1, 2025 to present

Welcoming and greeting guest with enthusiasm, taking customer orders at the front counter preparing beverages, serving food to guests, handling guest complaints and concerns professionally, Ensuring each guesst leaves with a smile. Maintaining cleanliness in the counter and dining room areas, observing health and sanitation guidelines,

Deeproyal 22 LLC (Subway) 54229

8717 Knoxville Ave

Peoria, IL 61615

Sandwich Artist $15.00 hour

July 18,2024 to March 12, 2025

greet and serve customers, prepare their food, maintain food safety and sanitation standards, and handle and process light paperwork.

es light paperwork

K-Tek Resourcing LLC 9494 Southwest Freeway #105 Houston, Tx 77074 832-***-**** Remote Customer Service $15.00 hrly

10/31/20 to 6/10/2022 Retired from K-Tek Resourcing LLC June 10, 2022 Work for Illinois Department of Human Services (IDHS) Gave Covid 19 test results for the state of Illinois to clients that called in for their results. I was moved to over to doing medical with Molina Health Care for Marketplace helping providers, Have recently been move to doing medicare and medicaid to providers on salesforce for Molina Healthcare. Agero Roadside Assistance Inc. 1401 S Pantano Rd, Tucson, Az 85710 Remote Customer Service 12.50 hrly

8/31/20 to present 10/31/20

Answer incoming customer inquiries, record customer information within our customer service database. Engage with clients in a friendly and professional manner while actively listening to their concerns, Offer support and solutions to customers in accordance with the company's customer service policies Other duties as requested the ability to share and understand the feelings of another, the ability through written or verbal channels, explain basic facts to customer. The ability to interact with customer over the phone while utilizing computer based tools/resources to research/document and/or facilitate the resolution of an event. The ability to bounce back from prior negative experiences and deliver excellent service free of emotions from the prior experience, strong computer skills with the ability to efficiently maneuver around a windows based programs and are able to talk and type. One Step Above.. 15535 N Reems Rd, #g-125 Surprise, AZ 85374 Direct Support Provider 11.60 hrly – 12.19 hrly

10/14/2019 to 5/26/2020

provides overall support to individuals with intellectual disability requiring attention and compassionate care, to empower members to achieve their optimal independence. Duties include, but are not limited to assisting with daily activities of life skills by monitoring and implementing each members daily activity schedule, teaching safety awareness, documenting each members progress in alignment with ISP goals, and participating in community engagement activities and or program location based activities. DSP is responsible transportation to and from program. Report ad document concise daily members progress completing daily logs, communication books, data sheets, etc. Demonstrating strong oral and written communication skills. Safewings Transportation:

Driver for SMI Patients

4914 E McDowell Rd #104, Phoenix, AZ 85008 10.50 hrly – 11.00 hrly 4/23/2018 to 8/15/2019

We provide transportation to members with behavioral and medical needs. Experience in this service, and are particularly trained on safety, operating procedure and policy, customer service, confidentiality, and incident reporting., enables members and participants make their appointments not only by providing transportation from point A to point B, but doing so with compassion and respect,meeting the client schedule as a dependable and punctual resource for the member, case workers, clinics, brokers, and health care providers

Comtrans Non Medical transportation: 2336 E. Magnolia Street Phoenix, Az 85034 DCS Case-Aide, and Routine Driver 11.00 hrly – 12.60 hrly 602-***-**** 2/23/2015 to 4/5/2018

Comtrans transports people of all ages, particularly those who need extra supervision and assurance that they will be treated with respect and dignity. Specializes in providing transportation for children, the elderly, people with physical or visual disabilities, people with behavioral issues or mental illness, and others who need help with special circumstances. Transports passengers to and from health care appointments, behavioral health facilities, schools, after-school programs, special events. Supervise family visits scheduled by the Arizona Department of Child Protective Services. Getting people in crisis situations to safe destinations to receive appropriate intervention. Provides transportation to passengers anywhere in the state of Arizona.

Premium Credit

Credit /Collections

5717 E. Thomas Rd #8 Scottsdale, Az 85251 Christine Kobus 480-***-**** 2010 to 2011

Debt Collection Agency for Met-life, Humans Our experience enabled us to ask the pertinent questions as well as request and obtain the type of documents necessary in order to resolve any issues standing in the way of obtaining payment. Over paid claims, Workman's Compensation, General Liability, Agent Debt Balance, Financing- Insurance premiums, Claims-deductible and Subrogation. Maricopa County Adult Probation Department

Administrative Financial Officer

6655 W Glendale Ave # 300, Glendale, AZ 85301 Kendra Neal 602-***-**** 08/01/1998 -11/01/2008

Collect monies due from probationers for payments, fines, restitution, etc. Monitor collections database, data entry, maintain records and documentation. Interview delinquent clients in person and on the phone, type, process and distribute documents to appropriate sources. Provide customer service for inquiries from inside/outside agencies. Attend meetings, make presentations, provide information to staff. Use computer programs to generate memos, reports, correspondence, statistics, etc. Maintain attendance standards.

Clerk of Superior Court

Court-Information Processor III

201 W Jefferson Phoenix, Az 85003 602-***-****

06/01/1995 – 08/01/1998

Collecting fees due to the Superior Court, in an efficient and professional manner. Monitors accounts to determine delinquencies, and selects accounts to be pulled for collection. Actively communicate with clients through billing, correspondence, and by telephone in pursuing payments of outstanding balances. Enter data into PC, and send out monthly billing or past due letters for fees owed. Assist and answer all incoming questions from the public, attorneys, and paralegal. Set up payment arrangements and time schedules for payments to be made. Respond to questions on delinquent accounts. Conduct skip traces to locate clients if moved with no forwarding address correction. Pull information from Credit Data of Arizona using names and social security number. Keep daily log of daily progress report in collecting fees and customer contact. Work closely with representatives in resolving controversial accounts. Review applications for Deferral/Waiver of fees and issue order for Waiver or Deferrals. Receipt all checks, visa cards and bonds to the cash system and do daily balance of all postings. Set up time slips accounts for billing. Post live checks, money orders, and cashier checks from the filing counter.

Maricopa County Justice Court

Collector- Fines Management,Floater

201 W Jefferson Phoenix, Az 85003-2243 602-***-**** 06/1993 – 06/1995

(Peoria, North East, North Valley Justice Court)

Interviews defendants; makes telephone calls; prepares correspondence, sanctions; coordinates skip tracing in regard to fines collection; use computer programs to generate reports, correspondence etc. work hand in hand with 2 collection agencies., maintains data base including data entry, report generation, searches; processes delinquent accounts, orders to show cause, warrants and suspensions; maintains paper files of defendants re: fines management documents; prepares daily/weekly status reports; handles high volume of incoming and outgoing telephone calls; travels to various Justice Court locations throughout Maricopa County. Face to face contact with clients, attorneys, and paralegal. Clerk of the Superior Court

Court Information Processor I II

201 W Jefferson Phoenix, Az 85003 602-***-****

11/1989 – 06/1993

Maintained case loads for modification of child support, back support, and spousal support. Set up tickle date from first initial filing. Monitor service and allowing time for response from other party. Set up dates on judge's calendar for hearings on modification. Pull file for previous or past employers, for wage assignment to be issued. Take appointments from the public to assist in helping them fill out the packet for modification. Assisting on phone calls concerning time span on hearings and filings. Receiving phone calls from attorneys, paralegal and judges concerning case load. Maintain case loads for child support, modifications, and arrearage calculation. Calculating how much in back support is owed. Calculating how much child support is due base on financial information is given. Research hard copy file, for address, or credit history. minute entries signed by the judge, petitions and complaints. Coordinate related complex confidential legal paper work. Compiles data from various sources into case files. Photocopy documents; prepare daily calendar from court records. Schedule interviews, and answer incoming phone. calls from attorneys, clients, runners, judges and judicial assistant. Entering documents filed at the filing counter on PC such as motions, subpoenas, divorces, paternity, order of protection, temporary emergency orders, legal separations, annulments, EDUCATION:

Glendale High School GED Obtained 1974 to 1978

Accounting Certificate obtained, Rockland College, 1979 to 1979 Customer Service Certificate obtained, Clerk of Superior Court, 1991 COMPUTER SKILLS

Cade 1900. CMC 103 Mini computer. Unisys 5000. Inforex Terminal. IBM . Windows 95. Proficient with Windows 10, Microsoft Outlook, Word, and Excel. Familiarity with Access CERTIFICATES RECEIVED:

Certificate of Attendance JIS Training Microsoft Word Level 2 Vision of Excellence Certificate for going beyond the call of duty Arizona Courts Association- Maintain of the highest professional standards, the advancement of the administration of Justice and Service to the courts and the public.Certificate of Attendance- JIS Training APETS for adult probation department Certificate Arizona Department of Public Safety CJIS System Agency ACJIS Network Terminale East f

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