Call Center Data Entry
Resume:
ALEENA SANCHEZ-HASSIM
DeLand, FL *****
******.*********@*****.***
Professional Summary
· Energetic and highly motivated employee
· Experienced customer service representative with high volume phone experience in a call center setting
· Skilled in resolving issues and client/customer retention; results driven individual
· Genuinely cares about the customer experience and listens with empathy
· Able to multi-task, efficiently prioritize tasks at hand and stress stressful situations well
· Thrives in a fast paced and metrics driven environment Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
HR Generalist
TopBuild-Daytona Beach, FL
December 2020 to Present
Handle and assist with in coming calls from field/ internal employees. Adjudicate and Assist with data entry that involves pre-employment screening, criminal background checks/ DTs (post accident, ransoms and M&As) and MVR’s for commercial and standard drivers Call Center Agent
Concentrix
January 2019 to December 2020
• Handling a high volume of data entry and inbound calls, followed by outbound calls as necessary
• Respond and resolve customer service inquires and issues via telephone, live chat, and email
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Clarify customer requirements; probe for understanding
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Troubleshoot basic and routine customer issues that dealt directly with their online QuickBooks Account Call Center Agent
Sykes
January 2018 to December 2019
• Handled a high volume of inbound calls and data entry, following up as necessary
• Entering All updated information for the accounts into company systems
• Responsible for trouble shooting issues related to customers’ online QuickBooks accounts
• Listened to understand customers issues technically, while providing excellent Assistant Manager
Burger King-DeLand, FL
December 2018 to June 2019
General maintenance of the store, taking orders, expediting orders, opening shifts, counts all draws and deposit money into vault before closing and running drive thru/ kitchen and taking inventory Daycare Teacher Assistant
Playskool-DeLand, FL
August 2014 to November 2014
Help teacher’s with cleaning, watching the kids, cooking, taking the kids outside, helping at the front desk with payments, and organizing in the facility. HR Specialist
Education
Associate's degree in Business Law
US Career Institue
July 2021 to Present
High school diploma or GED in High school
Deland High School
August 2014 to June 2017
Some college
Skills
• Microsoft Outlook
• Microsoft Word
• Typing
• Microsoft Office
• Assembly
• Word processing (6 years)
• Cash register
• Live chat
• Computer literacy (10+ years)
• Time management
• Case management
• Microsoft Excel
• Conflict management
• Organizational skills
• Grammar Experience
• Microsoft Access
Languages
• English - Fluent
Certifications and Licenses
Python
Present
Coding language used for various purposes
Css
Present
Coding language used for various purposes
SQL
Present
Coding language used for various purposes
CPR Certification
Food Handler Certification
Driver's License
Drive standard vehicles
Contact this candidate