Customer Service Delivery Driver

Emily Contreras

Phone : 760-***-****

Email : *****************@*****.***

PROFILE

Results-driven and self-motivated professional with 5+ years of retail experience, leveraging transferable skills to transition into a new career path. Adept at rapidly acquiring new skills to drive performance excellence, with a strong track record of providing exceptional customer service. Key strengths include reliability, effective communication, and problem-solving skills, with a proven ability to work effectively in fast- paced environments.

EXPERIENCE

DELI ASSOCIATE, LOVE’S TRAVEL STOP; BORON, CA – 2022–PRESENT Prepare food for customers while quickly learning about new deli items and menu options. Unload daily deliveries and ensure that the deli display cases are organized and fully stocked with fresh food. Clean and sanitize deli equipment and food surfaces. Follow both written and verbal instructions from managers.

DELIVERY DRIVER, SAVAGE DELIVERIES; CALIFORNIA CITY, CA – 2023–2024 My responsibilities were safely transporting packages, goods, and materials from our warehouse to customers locations. Excellent navigation skills, a strong work ethic, and a commitment to customer satisfaction. Which I achieved by having a valid driver's license with a clean driving record.

HEAD BAKER, CINNABON; BORON, CA – 2021–2023

Ensure proper food handling, safety, and sanitation standards while preparing food, serving, and cleaning up afterward. Keep display equipment clean and free of debris during guest service. Greet guests, take their orders, and use the cash register to record orders and collect payments.

SHIFT LEAD, PILOT TRAVEL CENTER; BORON, CA – 2018–2021 One of the key responsibilities is to resolve the cash tills and generate accurate till reports for each register. Managing the checkout area is also essential, ensuring that each station remains clean and operates efficiently. Addressing various inquiries and issues that arise throughout the day. It’s crucial to ensure that all stations consistently have sufficient cash and change to meet customer needs.

MAINTENANCE, PILOT TRAVEL CENTER; BORON, CA – 2018–2021 Performing daily maintenance tasks, such as cleaning, inspecting, and repairing facilities, equipment, and systems. Conduct preventive maintenance to minimize equipment downtime and ensure optimal performance. Maintain accurate records of maintenance activities, including work orders, inventory, and equipment history. Perform other duties as assigned by management.

EDUCATION

BORON HIGH SCHOOL, BORON, CA — HIGH SCHOOL DIPLOMA General studies; Average GPA 3.00 – Graduated 2013 SKILLS

COMMUNICATION

Excellent communication and interpersonal skills, with ability to effectively collaborate with cross-functional teams.

PROBLEM-SOLVING

Critical thinking skills, with ability to analyze issues and develop creative solutions. LEADERSHIP

Results-driven leader with experience managing high-performing teams and driving project success.

SALES STRATEGY

Skilled in retail strategy and planning, including sales research and development. TEAM MANAGEMENT

Proven project management skills, including team planning, execution, and delivery.

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