Customer Service Software Applications
Resume:
Christina Perez-Repko
Gary, IN *****
***************@***********.***
Professional Summary
Adept in various software applications, filing systems, and office equipment. A commitment to safely and professionally handling confidential tasks. Eager and ready to leverage my managerial and administrative skills in your office.
Authorized to work in the US for any employer
Work Experience
Lead Window Clerk
Lineage Logistics-Hobart, IN
August 2019 to March 2025
• Managed a high volume of incoming customer inquiries via phone, email, and chat
• Provided exceptional customer service by promptly addressing and resolving customer issues and concerns
• Maintained accurate records of all customer interactions in the CRM system
• Developed strong product knowledge to effectively answer customer questions and provide recommendations
• Trained new team members on company policies, procedures, and best practices for delivering excellent customer service
• Coordinated with warehouse personnel to ensure timely delivery of replacement items for damaged or defective products reported by customers
• Created comprehensive training materials for new hires outlining key processes, FAQs, and troubleshooting tips
• Participated in weekly team meetings to discuss common challenges faced by the department and brainstorm solutions
Administration Director
Nexus Employment Solutions Plus-Manteno, IL
August 2013 to February 2019
Guided and oversaw operation of subsidiary staffing company, providing support for selection, training and assignment of temporary staff and participating in new employee onboarding. Mentored individual staff members to enhance understanding of role within bigger picture of company operations, advising on approaches improving workplace outcomes. Created program to promote new managers from within, leading to cohesive leadership structure. Partnered with executive team to define company goals. Hired, trained and mentored eight staff members to maximize productivity. Education
High School Diploma
Calumet New Tech High School-Gary, IN
May 1988
Skills
• Administrative Experience (10+ years)
• Employee Orientation (10+ years)
• Office Management (6 years)
• Recruiting (6 years)
• Writing Skills (10+ years)
• Event Planning (5 years)
• Microsoft Outlook (7 years)
• Customer service (10+ years)
• Phone etiquette (10+ years)
• Organizational skills (10+ years)
• Office experience (10+ years)
• Time management (10+ years)
• English (10+ years)
• Microsoft Office (7 years)
• Bilingual
• Spanish
• Data entry
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