Social Media Customer Service

Savanah Hoard

EDUCATION

Augsburg University – Minneapolis, MN

B.A. in Media Communications, Minor in Psychology (Aug 2019 – Dec 2023)

Graduated Magna Cum Laude

Study Abroad:

oNetherlands (May – June 2022)

oMexico (Aug – Dec 2023)

International House Cuernavaca – Cuernavaca, Mexico

Spanish Language Studies Jan – June 2025

EXPERIENCE

Hammel Green & Abrahamson Architecture Firm Feb. 2024 – Jan. 2025

Administrative Assistant

Monitored emails, responded to questions, and assisted with problems

Maintained tools/interiors of the office and communicated via phone with companies abroad to maintain them

Organized and prepared meetings & events for the firm

Communicated with vendors and clients coming into the firm

Augsburg University Aug. 2020 – June 2023

Office Assistant

Administered office tasks such as data organization, email correspondence, and document preparation in the office

Took meeting notes

Coordinated vendor communications, booked events and catering, and scheduled meetings for camps

Recorded and reviewed confidential documents of Athletic Director

Augsburg University Film & Media Dept. Jan. 2022 - May 2022

Social Media Intern

Crafted a semester-long social media strategy, aligning posts with campus events and nationwide holidays

Produced visually captivating content, either designing visuals or capturing photos for the department's social media

Conducted interviews with alumni and students for compelling content.

Innovated new post ideas, actively engaged with comments and messages across social media platforms

The Loon Uptown Deli Jan. 2023 – June 2023

Social Media Manager Internship

Produced and edited appealing visual content for the store's social media and online platforms

Engaged with customers online, responding to queries, recommending products, and fostering a community

Created compelling in-store promotional materials, including signage and videos for television displays

Innovated marketing strategies, pitching ideas to management to enhance product visibility and drive sales

Technical Skills

MS Office Suite

Adobe

HubSpot

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