Human Resources Home Health
Resume:
Imani Clark
Bensalem, PA *****
*************@*****.***
Professional Summary
Dedicated and diligent Recruiter with 3 years of experience in creative interview scheduling frameworks, implementing new onboarding processes, and analyzing recruitment metrics. Proficient in collaborating with Human Resources departments, conducting new hire orientations, familiarizing new staff with company policies, and maintaining employment records. Authorized to work in the US for any employer
Work Experience
Recruiter
Helping Hand Nurse, LLC-Bensalem, PA
August 2022 to December 2024
Home health recruiter/staffing coordinator responsible for recruiting caregivers, LPNs, and RNs as well as onboarding and scheduling meet and greets with patients and caregivers. Key Accomplishments
• Source and screen candidates
• Create and implement employee retention strategies by analyzing hiring and retention trends, enhancing operational overall effectiveness
• Assist with application, onboarding, orientation, and training process
• Work closely with the team to schedule cases based on hours, location, and skills.
• Conduct recruitment metrics analysis by reviewing time to hire & interview per hire, monitoring passthrough rates, and identifying anomalies & trends to reduce time to hire
• Effectively communicate with all staff, clients, and external coordinators
• Create campaigns and work on special projects to generate interest in the community
• Work with team on other human resources tasks as needed Scheduler
Mercer Bucks Cardiology-Newtown, PA
May 2021 to August 2022
Answer phones from in a Que and schedule cardiology first appointments, follow ups and testing (ex: Echocardiogram, Stress Test and Vascular Ultrasound). Key Accomplishments:
• Multitasking by answering phones and calling back patients who are overdue for testing and follow appointments
• Listening to patients when they have experienced a problem Scheduler
Princeton Radiology Associates-Princeton, NJ
December 2020 to May 2021
Answer phones from in the Que and schedule detailed appointments, such as MRIs and PET scans, decreasing call volumes with efficiency and accuracy. Key Accomplishments
• Time management skills when scheduling patients with in depth procedures
• Communicative skill set when speaking with doctors, managers and technical assistants about patient wants and needs
Patient Service Representative
THE CHILDREN'S HOSPITAL OF PHILADELPHIA, SPECIALTY CARE CENTER-Princeton, NJ April 2019 to December 2020
Support daily operations of hospital and exceptional delivery of patient services by greeting patients, carrying out check-in process and telephone encounters, verifying and recording patient information in EPIC, collecting and processing payments, scheduling appointments, and charting diagnostic codes. Enhance efficiency of office by completing clerical responsibilities as needed and maintaining patient records and schedules in adherence with HIPAA and state regulations. Key Accomplishments:
• Meticulous and detail-oriented completion of patient information entry with 90% accuracy rate.
• Effective coordination with medical professionals and office staff to ensure quality delivery of patient services, increasing employee productivity by 25% by conducting patient calls prior to their visits. Building Attendant
Plainsboro Reccreation Center-Plainsboro, NJ
September 2019 to August 2020
Organize and host community events and oversee registration and club activity check-in, increasing community engagement and wellness. Monitor students, tutors, and volunteers inside the building to ensure safety and security.
Key Accomplishments:
• Calculated all transactions of community members enrolled in recreational classes to monitor budget. Patient Coordinator
RT 1 DENTAL INC-North Brunswick, NJ
June 2016 to April 2019
Carried out office responsibilities and patient services, including filing insurance claims, tracking weekly and monthly revenue, scheduling appointments, and faxing, filing and organizing patient documents. Contributed to patient care and delivery of services by reviewing treatment plans and financial commitments. Collaborated with physicians and hygienists to ensure efficient delivery of care. Key Accomplishments:
• Increased practice sales by 25% through strategic patient outreach and improvement of clinic processes.
Additional Experience as Aftercare/Substitute Teacher at St. Paul School, Princeton, NJ; Kennel Technician/Pet Caregiver at Best Friends Pet Care, Windsor, NJ; Cashier at Burlington Coat Factory, East Windsor, NJ.
Registration Representative
CHILDREN'S SPECIALIZED HOSPITAL-Township of Hamilton, NJ October 2018 to March 2019
Facilitated check-in and registration of patients, completing follow up scheduling and therapy consent forms, ensuring welcoming office environment and patient-centered approach. Supported office operations by answering phones, sending and responding to emails, and faxing documents to external contacts.
Key Accomplishments:
• Monitored and identified discrepancies in patient registration to decrease audit errors by 15% and ensure accuracy and quality of patient records.
Education
Healthcare Science (Bachelor of Science)
Alvernia University-Reading, PA
2016
Skills
• Typing
• Insurance Verification
• Medical Terminology
• Electronic Medical Records
• Medical Scheduling
• CPT Coding
• Office Administration
• Google Suite
• Professional Collaboration
• Data collection
• Patient Communication
• Workday
• Kennel Experience
• Time management
• Animal Care
• Medical Receptionist
• Scheduling Appointments
• Data Entry
• Patient Care
• Faxing & Filing
• Administrative experience
• Patient Registration
• Social media management
• Computer Skills
• Medical Office Experience
• HIPAA
• Hospital Experience
• Records & Documentation
• Excellent Communication
• Phone Etiquette
• Customer service
• Epic
Certifications and Licenses
First Aid Certification
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