Customer Service Agent

Llewindell Gillespie

*******************@*****.*** [810-***-****] Fint, MI

SUMMARY

Seasoned professional with 25 years of experience in client interactions and communication skills, seeking a role as a Customer Service Agent. Skilled in troubleshooting, adept at CRM tools, and excelling in high-stress customer service environments. Proven track record in dispute resolution and maintaining customer loyalty.

WORK EXPERIENCE

Alorica Remote, USA

Remote Customer Service Representative Jan 2022 – Apr 2022

Managed high-stress situations with professionalism, ensuring dispute resolution and conflict management while preserving customer relationships.

Increased customer loyalty through empathetic handling of complaints, focusing on satisfactory outcomes that encouraged repeat business.

Addressed and resolved escalated customer inquiries, providing product and service information, and achieving mutually beneficial resolutions.

Allied Universal Security Services Flint, MI

Security Officer Jun 2019 – May 2022

Greeted guests with professionalism and courtesy, fostering a secure and welcoming environment.

Responded to emergency situations with prompt action to minimize potential harm and damage.

Conducted thorough patrols of the premises via vehicle, bicycle, and foot while ensuring strict adherence to access control protocols.

SuperSteam LLC Flint, MI

Owner Operator Feb 2014 – May 2017

Developed strong client relationships, fostering repeat business and referrals through exceptional service and tailored solutions.

Streamlined business processes to enhance customer satisfaction and operational efficiency.

Recruited, trained, and lead a team of professionals, cultivating a collaborative environment focused on achieving organizational objectives.

EDUCATION

Flint Northern High School 1982 – 1986

Diploma/ General Education

U of M (Flint, MI) 1986 – 1987

No degree/Business Management

Mott Adult Education (Flint, MI) 1990

Carpentry Certification

Baker College (Flint, MI) 1996

CAN Certification

Mott Community College (Flint, MI) 2013 – 2014

Universal Certification

Mott Community College (Flint, MI) Jan 2019 - June 2019

Google IT Certification

SKILLS:

Ability to manage and function in all areas of business.

Skills in accounting formats, Quick Books, and Excel

Display exemplary skills in leadership and management

Excellent customer service and communication skills

Exceptional organization, time management and scheduling skills

Professional and competent

Contact this candidate