Customer Service Data Entry

EVELYN LUMPKINS

**** *********** ****, *** * Houston, TX 77021 Phone: 713-***-**** Email: **********@*****.***

Professional Summary** Resilient and highly organized customer service professional with over 15 years of experience in Customer Service Support, documentation, and advocacy. Skilled in managing high-volume inbound calls, resolving billing and service issues.

Employment History

April 2025 -July 2025 Remote Medical Records Researcher

RemX Staffing ––

Retrieving healthcare charts for physicians and legal professionals across diverse platforms.

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High volume of inbound and outbound calls to various Healthcare Providers.

Communication & Outreach

• Professional phone etiquette for outbound calls

• Confident verbal communication with provider offices

• Scripted follow-up and escalation techniques

Documentation & Data Entry

• Fast, accurate data entry using CRM or EMR systems

• Familiarity with medical records formats and terminology

• Organized tracking of call outcomes and record status

Compliance & Confidentiality

• Understanding of HIPAA and patient data protocols

• Experience handling sensitive documentation

• Adherence to structured workflows and privacy standards

Workflow & Organization

• Prioritizing tasks based on urgency and deadlines

• Using checklists and templates to stay on track, Ability to follow scripts and handle calls with empathy and professionalism

March 2023 - March 2025 Remote Customer Service

Tele direct

Handle inbound and outbound calls for various areas including benefit inquiries, property management issues, reservation requests, electrical device support, publishing queries, legal and Healthcare intake assistance, restaurant service inquiries, and appointment scheduling.

Log all communications in the comments section for each call. Navigate multiple systems and input data accurately. Navigate multiple systems and input data accurately

Ability to follow scripts and handle calls with empathy and professionalism

06/2018 - 03/2023

Remote/Onsite Customer Service Representative

Iqor, Houston, TX

Answer inbound calls and greet customers with energy and enthusiasm.

Place outbound calls and communicate with energy and enthusiasm to customers.

Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.

Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.

Meet department productivity and quality standards.

Strive for first call resolution and take true ownership of customer needs and issues.

Communicate and follow instructions for one call customer resolution.

Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.

Take an active role in educating customers about our client’s products and services.

Ability to follow scripts and handle calls with empathy and professionalism.

04/2015 - 07/2016

Hr Admin/Owner

Office Data Entry, HOUSTON, TX

Prepares source data for computer entry by compiling and sorting information, establishing entry priorities. Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution. Enters customer and account data by inputting alphabetic and numeric information on keyboard. Maintains data entry requirements by following data program techniques and procedures. Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data. Tests of customer and account system changes and upgrades by inputting new data; reviewing output. Secures information by completing database backups. Maintain operations by following policies and procedures; reporting needed changes. Maintains customer confidence and protects operations by keeping information confidential

01/2002 - 12/2015

HR Administrative Assistant

Shell Oil Company, HOUSTON, TX

Human Resources Department Compiled data for reports and completed administrative tasks associated with the cost center(s) bud Managed Outlook calendar; set and rescheduled appointments/ meetings Scheduled travel arrangements for multiple employees Operated multi-line telephone system Prepared and submitted time-sensitive expense reports Distributed mail and emailed department memorandums Completed assignments which ranged from routine to moderately complex in nature Mailed FMLA letters of eligibility, notices, and severances information to requesting parties Supported HR Analyst / Managers with onboarding by ensuring all I9 documentation was error free Issued or assigned nameplates, office space, locker, computer, and other electronics to new employees During off boarding, Escorted terminated employees off premises Confiscated company property upon employee termination/ final departure Issued and relinquished credit card authorization, building entry and parking badges Processed high volumes of unemployment claims daily Processed Monthly Union Timesheets Assisted in outsourcing HR Corporate Department invoices, and trained overseas third party employees to process vendor payments. Customer Services Responsible for the timely and accurate processing of customer orders Greeted, and escorted visitors to their respective locations Implemented basic problem resolution and independent judgment Fostered professional working relationships with vendors; followed up bi-weekly to ensure satisfaction Provided quality control and verification of data received to meet customer and client standards Followed up with requests, faxed documents to various departments, responded to customer/ employee questions over the phone and electronically Data Entry & Records Management

Skills & Tools

Microsoft Outlook, Excel, Oracle, Chart Finder

Medical records & Medical terminology

Invoice documentation & reconciliation

HR onboarding & compliance workflows

Compliance Research

Financial planning (DBA filing)

Remote Customer Service

Inbound Calls

Outbound Calls

Customer Inquiries

Problem Solving

De-escalation

Communication Skills

Credit Card Authorizations

Audit and Reporting

Feedback Reports

Upselling

Customer Information Management

HR Administration

Accounts Payable

Documentation

Microsoft Outlook

Training

Vendor Relationships

Process Improvement

Education History

08/1995

Medical Administrative Assist

1 Year at College or a Technical or Vocational School

M&M Word Processing Institute, Houston, TX

Completed

05/1985

High School Diploma

Franklin Sr. High, franklin, LA

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