Human Resources Customer Service

Laquenta Luster

*********@*****.*** • 775-***-**** • Reno, NV

SUMMARY

Accomplished Talent Manager with extensive experience in full-cycle recruiting, employee onboarding, and training. Proficient in MS Office and experienced with ATS and HRIS platforms. Demonstrated success in enhancing recruitment efficiency and client retention. Effective leader and problem-solver, passionate about providing excellent service and exceeding expectations. Eager to contribute to an HR team by leveraging skills and experience. EXPERIENCE

Robert Half, Talent Manger

Nov 2022 - Sep 2025

• Managed full-cycle recruiting for administrative, HR, and office support roles, achieving placements with small to enterprise clients across Northern Nevada, resulting in an 80% increase in successful hires.

• Partnered with hiring managers to assess staffing needs, provide market insights, and deliver competitive salary benchmarks, enhancing recruitment efficiency.

• Led client meetings and onsite visits, strengthening long-term partnerships and expanding book of business, contributing to growth in client retention.

Star1 Personnel/Ascend Staffing, Regional Branch Operations Manager Aug 2021 - Nov 2022

Trained employees on proper procedures and strategies to improve productivity. Maintained scheduling for main branch to keep shifts appropriately staffed. Increased client and supplier satisfaction by solving complex issues with efficient resolutions. Maintained branch files for major accounts, investments and employees. Implemented new organizational strategies to strengthen filing systems for billing, receiving and delivery reports to optimize processes.

Volt Workforce Solutions, Branch Manager/Recruiter/On-Site Manager Oct 2018 - Aug 2021

Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set. Created strategies to develop and expand existing customer sales, resulting in increase in annual sales. Protected company assets with strategic risk management approaches. Assessed employee performance and developed improvement plans. Met deadlines by proactively managing individual and team tasks and streamlining processes. Engaged employees in business processes with positive motivational techniques. Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations. Created strategies to develop and expand existing customer sales, resulting in increase in annual sales. Gathered and reviewed customer feedback to improve operations. Boosted branch sales by developing and deepening customer loyalty through incentive programs. Increased monthly staff retention rate after implementing new training programs. Renown Regional Medical Center, Patient Access Representative Dec 2016 - Oct 2018

Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.

Collected and entered patient demographic and insurance data into computer database to establish patient's medical record. Processing Grievance Documentation

Washoe County School District, Outreach Coordinator Aug 2010 - Jun 2016

Performed patient scheduling and registration functions to serve as initial contact point for medical office visits. Obtained patient's insurance information and determined eligibility for benefits for specific services rendered. Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks. Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations. Identified insurance payment sources and listed payers in proper sequence to establish chain of payment. Laquenta Luster - page 1 of 2

Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.

Developed network relationships with industry professionals to enhance community awareness and promote services. Initiated and coordinated visits by influential persons and community groups for marketing exposure. Generated interest in school services, identified new markets and educated prospective clients on benefits. Identified, developed and administered grants in accordance with funder requirements. Executed strategies to generate qualified leads through outreach sales calls to professional referral sources. Established and implemented sustainable and diverse funding strategies to support financial and operational objectives of organization.

Referred clients to appropriate team members, community agencies and organizations to meet treatment needs. Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities. Referred families to shelters, legal resources and educational programs. Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team. EDUCATION

Virginia Intermont College

Early Childhood Education

SKILLS

Trained employees on proper procedures and strategies to improve productivity • Maintained scheduling for main branch to keep shifts appropriately staffed • Increased client and supplier satisfaction by solving complex issues with efficient resolutions

• Maintained branch files for major accounts, investments and employees • Implemented new organizational strategies to strengthen filing systems for billing, receiving and delivery reports to optimize processes • Staff Recruitment and Hiring • Social Perceptiveness • Customer Inquiries • Proactive and Focused • Account Reviews Laquenta Luster - page 2 of 2

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