Customer Service Representative
Resume:
ELIJAH I. FERGUSON
********.******@*****.***
**** ******* ****** ***, ***** Las
Vegas, NV 89130
EDUCATION
BRADWELL INST., HINESVILLE GA
HIGH SCHOOL DIPLOMA
OCT 2012 - MAY 2017
LIBERTY COLLEGE AND CAREER ACADEMY —
NOCTI ENGINEERING CERTIFICATION,
HINESVILLE GA
MAR 2014 - JAN 2015
UNIVERSITY OF GEORGIA SOUTHERN -
UNDERGRADUATE, HINESVILLE GA
SEPT 2017 - MAR 2020
EXPERIENCE
REMOTE CUSTOMER SERVICE REPRESENTATIVE - TERMINIX
February 2025 - Present Las Vegas, NV
Working from home through the company IntouchCX, I help with account management/updates, bill payments, and service and inspection scheduling for national residential and commercial accounts.
PREPAID CLAIMS AGENT-BANK OF AMERICA/TELETEC
June 2023 - April 2024 Las Vegas, NV
Working as a Claims Agent for Bank of America (through the medium of TeleTec), I do Customer Service over the phone, assisting clients with account management and observations to make changes and/or determine if Fraud has been committed. In the event that Fraud has been committed, will then assist them in both securing their account (via security/information updates) and filing claims to reclaim their funds. PROPERTY MANAGER-PUBLIC STORAGE
October 2022 - March 2023 Las Vegas, NV
Property Manager responsibilities included: selling units, the security of the 6 properties I work on (managing 2, sometimes 3, a day), the cleanliness and maintenance of the units and all operations of the grounds, assistance with customer account issues (including payments), and delinquent tenants/accounts and ensuring that we fairly find ways to get these delinquent accounts caught up or, if unable to, then the setting up and staging of units for auctions.
REMOTE TEAM MEMBER/LEVEL 2 CONCIERGE-EXPENSIFY/INSTANT TEAMS October 2021 - November 2022 Hinesville, GA
Worked with Expensify through Instant Teams to provide great customer service in both general help and in-depth understanding and usage of Expensify as well as helping Accountants (or others of a similar profession) SKILLS
New-Hire Trainer / Team Player /
Punctuality / Systems Package
Consultant / Inventory-Quality
Control / Customer Service &
Satisfaction / Account Sales &
Management / Revenue Generation
Tasks / Cash-Handling / Kitchen
Operations
References
Johnny Evans
Vivint Operations Manager, Vivint Inc.
4931 N 300 W, Provo, Utah 84604
Hinesville/Savannah Office
912-***-**** ******.*****@******.***
Rebecca Moffett
Team Supervisor, SimpliSafe
94 Perkins St. Somerville, MA 02145
Boston Headquarters
617-***-**** ****************@*****.***
Jim Brower
District Manager, Public Storage
6601 W Charleston Blvd, Las Vegas, NV
89146
*******@**.*************.***
get training through our account certifying course. I was responsible for helping find solutions for everything from account management, payments, and account selling to IT support with the website and app programs and features.
PRO-TECHNICIAN-VIVINT-SMART HOME
April 2019- April 2021 Savannah, GA
Responsible for set up/installation of alarm systems, repair of service smart home devices including: wireless communication sensors, devices with internet or Bluetooth-based communication (for example, products that utilize WiFi Protected Setup, Near Field Communication); z-wave deadbolts, thermostats and garage door controllers (z-wave the most common form of communication for “smart home” devices). PIZZA Maker & Delivery Person - Marco’s Pizza
Jan 2019 - Mar 2019 Hinesville, GA
At Marco's I was responsible for taking orders from customers, making said orders, cleaning dishes and facilities and delivering the orders when we were either under staffed on delivery personnel or over staffed on inside only staff.
IT Specialist & Customer Support - SimpliSafe
April 2017 - September 2018 Boston, MA
As a member of the starting staff of SimpliSafe when it first went public, I was responsible for more than one field. Starting off with Inbound IT calls to help customers with setting up or troubleshooting their security systems and making or changing their account information. Eventually I was assigned as an Assistant Team Lead to help the supervisor manage, teach and assist other team members product details, software/hardware updates and changes and handling issues with customers that were escalated above the initial customer service tier.
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