Customer Service Representative
Resume:
Courtney Holderbaum
Pahrump, NV ***** *************@*****.***
Hard-working Customer Service Representative with 5+ years of experience and solid problem- solving skills.
Able to assist and manage customers properly in order to maintain great customer retention and return rate. Handled 15% more customers per day than the department average. Excellent at time-management and efficient at completing tasks.
Work Experience
OUTBOUND/INBOUND CUSTOMER SERVICE REPRESENTATIVE
New American Funding
September 2023 to present
Communicate with customers via email and phone to understand their financial situation, goals, and needs while providing clear next steps and setting expectations for both customers and loan officers. Enter customer information into the system, determine how to proceed with their files, and handle additional tasks as needed.
OUTBOUND CUSTOMER SERVICE REPRESENTATIVE
Corporate Tools
September 2022 to September 2023
Acted as a Registered Agent, providing essential services to clients and ensuring compliance with legal requirements. Managed documentation and communications for various entities.Demonstrated efficiency in handling tasks and maintaining excellent communication with clients.
CUSTOMER SERVICE REPRESENTATIVE
Paysign Inc
January 2017 to September 2022
Provided assistance to all peers and trained new customer service representatives. Executed card holder records for inbound and outbound calls. Identified prepaid account transactions for plasma donors. Maintained quality and excellent communication skills in a high- speed setting.
CUSTOMER SERVICE REPRESENTATIVE
Terra West Management
October 2014 to January 2017
Identify and assess all customers' needs to maximized client satisfaction. Managed substantial quantity of telephone calls and entered phone call data in systems. Followed communication procedures, guidelines and protocols. Prepared mailings for scanning and documentation. Additionally, was in charge of Scanning, Filing, and Organizing documents.
Education
High School Diploma
Durango High School
2010 to 2014
Skills
•English
•Microsoft Excel
•Customer service
•Microsoft Outlook
•Word processing
•Cold Calling
•Typing
•Sales
•Microsoft Powerpoint
•Microsoft Office
•Data entry
•Administrative experience
•Computer skills
•Dispatching
•Organizational Skills
•Communication Skills
•Retail Sales
Additional Information
SKILLS
Proficient in Microsoft Word, Excel, Powerpoint, Outlook, and Gmail.
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