Customer Service Support

KD

KUSUMA DINGLE

*************@*****.*** 843-***-**** Anderson, SC 29621

Talented Customer Support Manager with expertise resolving issues within set time limits to maximize customer satisfaction. Excels at building customer loyalty and generating repeat business opportunities. Proven experience implementing large-scale customer service processes and managing support teams that span multiple locations. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Customer service

Payment processing

Employee training

Team building

Sales support

Effective communication

Process improvement

Inventory management

Health and safety

Quality control

Customer relationship management

Positive attitude

Research and due diligence

Reporting and documenting

Shift scheduling

Cash handling

Service delivery optimization

Call center management

Self motivation

Work Planning and Prioritization

Preventive Maintenance

Onboarding and orientation

Call monitoring

Reliability

Relationship building

Workflow management

Brand management

Homewood suites by Hilton Mount

Pleasant Mount Pleasant, SC

Assistant Customer Service Manager

04/2025 - Current

Worked with sales teams to understand processes and enhance after-sales support.

Assisted customers with making payments or establishing payment plans to bring accounts current.

Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

Hilton Kuwait resort Fahahel, Kuwait

Certified Chef

05/2000 - 04/2009

Delegated tasks for kitchen employees and developed staff teams to streamline food preparation procedures.

Supervised team members during meal service to ensure accuracy of orders.

Reviewed operational records to determine amount of food used in order to maintain appropriate inventory levels.

Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.

Checked quality of raw materials before use.

Ensured compliance with all health, safety and hygiene regulations within Summary

Skills

Experience

the kitchen area.

Adhered to budget guidelines when purchasing ingredients and equipment.

Prepared high-quality dishes according to established recipes. Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.

Analyzed recipes to determine menu prices based on cost of food, labor and overhead.

Kept up to date with current culinary trends, as well as health and safety regulations.

Inspected freezers and refrigerators prior to each shift to check temperature levels and verify proper functionality.

Managed kitchen staff team and assigned tasks for various stages of food production.

Adjusted seasonings of dishes according to customers' tastes. Established controls to alleviate supply and food waste. English,Arabic,Hindi, Sinhala :

Full Professional

I have a culinary degree, and bachelor daily employment of the month employee of the year employee of denomination I have a lot of documentation I work this field 23 years Languages

Certifications

Contact this candidate