Data Entry Customer Service

SUMMARY OF QUALIFICATIONS

As a seasoned administrative professional with over 30 years of experience in office management, customer service, and clerical support, Over the years a proven track record in managing daily operations and delivering high-quality administrative assistance in office settings. With expertise in data entry and educational material preparation and dedicated to enhancing efficiency and supporting team success.

SKILLS

Proficient in computer use:

Microsoft office 2016 - (365) application in the areas of:

Microsoft Word

Microsoft Excel

Microsoft Publisher

Microsoft Outlook

TickeTrak

One Drive

Teams

Zoom

Budget management

Data entry accuracy

Customer service excellence

Office supply management

Event coordination

EXPERIENCE

Georgia Gwinnett College, Lawrenceville, Georgia October 2022 – December 2024

Administrative Assistant II

Supports the School of Education Department along with the admission faculty and Staff in assisting students with the academic needs that is necessary for the advancement of the program.

Managed daily administrative tasks, ensuring smooth operation of office functions.

Assist on the phone, in person, through email with questions concerning the department’s details.

Support with data entry for course scheduling, room assignments, locating class courses, adding courses, removing class courses, searching for student identification, faculty/students’ registration, and program lookup.

Maintain the needed documents for sensitive information through email.

Assist in the preparation and distribution of educational materials including syllabi, handouts, and presentations.

Assisted faculty and students with course registration and scheduling queries.

Prepared and distributed educational materials, enhancing program accessibility.

Coordinated internal communications and maintained accurate departmental records.

Control incoming correspondence for routing appropriately.

Upload letters, email, and memorandums on behalf of Chairs of the department.

Maintaining accurate balances on departmental and grant budgets.

Complete files, copies, incoming/outgoing mail, laminate, and mail certificates and set up for events

Monitor the list of prospective enrollees for each semester.

Supply inventory frequently.

Georgia Gwinnett College, Lawrenceville, Georgia September 2018 – October 2022

Administrative Assistant I

Worked in the Public Safety Department providing sufficient parking to all Faculty, Staff and Students across the campus:

Greeted Faculty, Staff, Students and Visitors in office, by email, or on telephone lines for all parking services.

Issued parking decals, hang tag, and temporary parking permits to all that enter the campus.

Assisted over thousands of clients with parking violations such as parking fines, account holds, and appeal process.

Provided one on one support for visitors and clients in the office, on calls, or emails.

Monitored and reply to inbox emails daily; incoming emails and outgoing emails for payment links and giving proper parking service’s attention.

Processed hundreds of parking tickets into TickeTrak system monthly, and process accounts holds in Banner.

Trained and supervised student workers in customer service and ticketing procedures.

Approached difficult questions, and address complaints to settle account balances.

Processed payments as accurately and quickly as assigned.

Refined and upgrade sufficient filing system.

Extracted different reports for parking fines and gather written online forms for all reports.

Served as the point of contact for all customer accounts management matters.

Preformed time management skills daily; provide the ability to prioritize work, showing attention to details and problem-solving skills.

Managed over two –20 student workers in the parking area for training in customer service, and parking ticket receipts.

Collected and analyzed data concerning accounts look up and make frequent changes.

Completed TickeTrak Management System to process parking fines, and payment close out.

Printed or sent receipts in processing the customer tickets for final payment results.

Processed Excel and Word spreadsheets for office files and create multiple reports for ticket fines.

Routed multiple incoming and outgoing calls to appropriate areas.

Maintain office supplies; request supply orders, and re-stock supplies as needed.

Maristaff Inc., Roswell, Georgia February 2018 – August 2018

Receptionist

Performed services for a couple of companies as a receptionist:

Answered all incoming calls and redirected them to appropriate area, and notated messages.

Monitored office supplies and place orders when necessary.

Completed questions and addressed complaints.

Placed order for company events, set up and tidy up area.

Assisted guest with badge placement and contacted company employees to assist guest to appropriate area.

Atlanta Technical College, Atlanta, Georgia February 2008 – June 2017

Administrative Assistant I

Worked in the field of GED Education providing personal care to the needs of our students:

Managed front office area in providing data for customers ‘in terms of the overall value of the company’s line of products and services.

Greeted school visitors answered and referred to telephone calls; responds to routine inquiries in a courteous manner.

Assisted in areas of high volume with answering telephone calls and collecting funds for class setup.

Completed reports include time-and-attendance records, termination letters, new student forms, transfers forms, budget expenditures and statistical records of performance data.

Prepared and transcribed excel and word spreadsheets for office files, daily and weekly attendance, and monthly progress reports.

Opened, sorted, and distributed incoming mail; and delivered oral, written and email messages.

Implemented spreadsheets for weekly billing access.

Prepared and issued invoices; purchase orders, and created contract documents to prospective bidders,

Refined file room order logbook contains external and internal records.

Upgraded correspondence cards, invoices, receipts and other records according to subject matters.

Involved and assisted with executives in coordinating office procedures for daily, weekly, and monthly reports.

Coordinated with managers to assist with internal customers.

Maintained records, and processed orders to address customer needs.

Ordered and maintained employees with clerical supplies.

Enhanced and expanded existing accounts and dealt consistently with results exceeding company standards of production and efficiency.

Processed, sorted, and verified accuracy of data; also created spreadsheets for pertinent data.

Computed amounts using adding and calculating machines; and performed monthly inventory counts for budgeting.

Created records of student in the Banner System of Georgia for tracking of classes.

Completed data input into the banner system for state calculation usage and pulled data for instructional purposes.

Interfaced with customers by telephone and in person to ascertain customer needs and level of satisfaction.

Implemented, received, investigated, and resolved customer inquiries and complaints concerning enrollment of classes.

Processed forms for services, such as maintenance repairs, supplies, mail and files.

Placed work orders to resolve or maintain office equipment.

Efficiently scheduled meetings, set-up conference calls, directed and arranged small or large events for students and staff.

Trained and supervised new staff, as well as work study students on basic clerical duties.

Involved team members in managing the stockroom for supplies needed.

Dompatci Management Solutions, Atlanta, Georgia December 2007 – February 2008

Clerical Assistant

Performed in areas of high volume by answering telephone calls, faxing, and coping documents.

Executed automated data entry forms.

Received, sorted, and distributed incoming mail.

Inputted the state and local standardized testing forms, by processing them through a scanner machine provided with the policy manual.

Conducted and completed other duties as necessary.

Volt Services Group/Ernst & Young LLP, Atlanta, Georgia July 2004 – October 2006

Record Clerk/Clerical Office Assistant

Required to provide quality service daily to care for all clients in a detailed and concise manner.

Answered and forwarded phone calls in a timely and professional manner.

Sorted and distributed incoming and outgoing mail on a daily basis.

Received and routed faxes to the relevant departments.

Retrieved files at clients' request, providing prompt and efficient service.

Managed a file room database with over 10,000 records, ensuring data accuracy and integrity.

Collaborated with the manager to assist internal customers in navigating the new filing system.

Trained temporary employees and the new record coordinator on daily duties, promoting a smooth transition.

Maintained a comprehensive file room order logbook, tracking both external and internal records.

Contributed to the file room clean-up project, which resulted in the deletion of 80% of unwanted records. Conducted weekly inventory management of supplies, ensuring adequate stock levels.

Prepared labels for tax and audit files, maintaining organizational standards.

Organized records for the file room on a monthly basis, ensuring a tidy and efficient workspace.

Weber Aircraft LP, College Park, GA October 2006 – December 2006

Dresser/Inventory clerk Seat Assembly: Install the cushion, cover, and headrest on the aircraft seats to ensure proper configuration.

Material Organization: Place materials for workload in designated sections to facilitate accurate counting and identification as part of the ship set.

Seat Preparation: Connect screws, the footrest, and seatbelts to assemble and prepare the seat for shipment.

Inventory Management: Take an inventory of all parts that share the same ship set number to ensure accurate tracking and organization.

Avis Car Rental, Atlanta, GA June 2003 – August 2003

Shuttle Driver

Successfully transported cars between locations, ensuring timely and efficient delivery.

Cleaned cars and managed the check-in/check-out process for clients.

Organized schedule for shuttle buses and streamlined maintenance to ensure a reliable fleet.

Internal Revenue Service – Clerk – Atlanta, Georgia Mar.2003 - May 2003

Clerical Assistant

Performed varies Clerical administrative tasks and duties associated with tax administration, including opening and sorting mail, routing correspondence, filing, and reporting errors in tax preparation.

Fulton County Board of Education, Atlanta, GA October 2000 – August 2002

Fairburn Middle School – Paraprofessional/Cashier

As a cafeteria staff member, I was responsible for:

Ringing up meals for students

Conducting monthly inventory of products

Preparing and setting up display areas

As a Paraprofessional in Elementary Education, I was responsible for supporting special needs students.

Duties included attendance, grading assignments, preparing homework packages, organizing and facilitating field trips, and overseeing lunch and bus duty.

Fostered a diverse and inclusive environment, working with students in Special Education and English as a Second Language (ESL) programs.

Assisted in managing classroom procedures, establishing effective class structures, and promoting a positive learning environment.

Randstad Personnel, Atlanta, Georgia Aug. 1999 - Oct 2000

File Clerk

As a File Clerk in the Medical Record department at Piedmont Hospital, my key duties and responsibilities included:

Maintained and organized a database to ensure accurate and efficient record-keeping

Labeled and updated paper files to guarantee compliance with hospital protocols

Arranged both digital and paper files in their designated locations to facilitate easy access and retrieval

Gathered and organized files and documents for central report usage, ensuring seamless information sharing

Responded to phone calls and emails regarding documentation organization, providing timely and accurate support

Photocopied and sent faxes to various offices, as needed

Prepared patient records for sorting and delivered them to different departments, ensuring prompt and efficient distribution

Access Personnel Service, Atlanta, GA January 2000 – October 2000

Medical Assistant/Administrative Assistant

Met daily deadlines for temporary services and managed a consistent workload.

Provided administrative support in local settings.

Collected payments for accounts receivable.

Developed and maintained weekly spreadsheets to track billing access records.

NCO Financial Service, Atlanta, Georgia May 1999 - Aug 1999

Customer Service

A Customer Service Representative's primary duty is to deliver exceptional customer service. Key responsibilities include:

Provided introductory information, such as product manual explanations, to prospective and new customers

Resolved customer complaints and troubleshooting issues with products or services

Followed up with clients or customers via phone or email to ensure they remain satisfied with their purchase or service received

Retrieved account information from databases for customers

Educated customers about additional products or services that may benefit them

Escalated queries and concerns when necessary

Updated customer records after each interaction

Stayed up to date on the latest products and services offered by the organization

EDUCATION

Advanced Career Training - Computer Office Specialist

August 1999

Draughons College - Medical Assistant

Diploma - July 1994

McNair Sr. High School - High School Diploma

Diploma - June 1989

References upon Request

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