Human Resources Medical Office

ANDRIA HAMILTON

**** ********* ******, *********, ** 21230 667-***-**** ****************@*****.***

CAREER PROFILE

Well-rounded and customer service oriented professional with medical administrative experience and strong clerical skills. Maintain courteous and professional working relationships with employees at all levels of the organization. Accustomed to handling information that is sensitive and confidential.

Fully capable of organizing large number of records and documents.

Able to assess workflow priorities and respond to departmental needs accordingly.

Manage time and prioritize duties in fast-paced, multi-task environments.

Electronic Systems and Software - OpenScape Contact Center Client Desktop and EPIC Cloud-Based EHR.

Video Communication Platforms – Zoom and MS Teams.

Microsoft Office Applications – Word and Outlook; Type 60 WPM.

KEY QUALIFICATIONS

Medical Practice Management Systems Medical Terminology Medical Records HIPAA Compliance

Insurance Verification Insurance Claim Processing Reimbursement Processing Revenue Cycle Management

Medicare / Medicaid Government Payers Third Party Payers CPT & ICD-10 Coding Medical Billing

Medical Office Medical Administrative Patient Registration Data Entry Mail Room

EDUCATION

Ultimate Medical Academy Associate of Science Degree / Health Sciences – Medical Office and Billing Specialist, 2024

Ultimate Medical Academy Diploma – Medical Office and Billing Specialist, 2016

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

PROFESSIONAL EXPERIENCE

Gilcrest Center Howard County, Columbia, MD 07/2023 – 10/2023

Front Desk Medical Receptionist

Answered inbound phone calls, scheduled appointments, gathered necessary documents, and collected payments.

Utilized the OpenScape Contact Center Client Desktop application and EPIC Cloud-Based EHR Software.

Performed Data Entry. entered patient demographic information into computer and verified insurance coverage.

Ensured strict adherence to security and confidentiality guidelines as outlined in HIPAA.

Received and distributed mail to different personnel and departments.

America’s Best Contacts & Eyeglasses, Annapolis, MD 10/2017 – 12/2019

Medical Front Desk Receptionist

Greeted patients and visitors, answered phones, scheduled appointments, and referred inquiries.

Ensured availability of treatment information by filing and retrieving patient records.

Maintained patient accounts and obtained, recorded, and updated personal and financial information.

Verified insurance coverage, collected co-pays, and checked prescriptions.

Filed, collected, and expedited third-party insurance claims.

Protected patient rights by maintaining confidentiality.

D.C. Department of Health, Washington, DC 10/1999 – 05/2004

Unit Secretary

Performed a range of clerical duties that supported the operations of the unit.

Served as an important link in the communication chain and ensured information was transmitted between nursing personnel, hospital personnel, physicians, patients, family members, and other guests.

Answered inbound phone calls, delivered messages, ordered supplies and kept work areas neat and clean.

Received and distributed mail to different personnel and departments.

Previous work history includes 8+ combined years of cross-functional experience as a Legal Clerk at P.G. Department of Social Services, Editorial Secretary with the American Journal of Psychiatry, Word Processing Operator for the Claims Administration Corporation, and Early Learning Childcare Education Certification.

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