Program Analyst Business Administration

Nolee Ana Grabowski

*****.*********@******.*** 570-***-**** 820 Avett Lane Unit 202 Charlotte, NC PROFESSIONAL SUMMARY

I am a highly motivated student at Wilkes University pursuing a Master of Business Administration. Previously, I served as the Student Body President. I am currently gaining hands-on experience as a Program Analyst for the Office of ITC through the GSA FAS360 Internship. Proven leadership through roles as a Resident Assistant and Presidential Student Leader, overseeing community engagement initiatives and facilitating cross-functional collaboration. I am skilled in marketing, data analysis, and strategic communication, with a strong focus on delivering results. I am eager to leverage leadership, business acumen, and analytical expertise in a dynamic business setting. EDUCATION

Wilkes University – Wilkes Barre PA

MBA- Master of Business Administration January 2025- May 2026 Wilkes University – Wilkes Barre, PA May 2025

Bachelor of Business Administration Management and Marketing: GPA: 3.8 EXPERIENCE

General Services Administration (GSA): FAS360 Intern (Federal Acquisition Service) June 2024- Present Program Analyst: Office Of ITC, Business and Operations Division, Intelligence and Analysis Branch

Conducted market and performance analysis of IT Services contracts, providing strategic insights that supported team goals and informed leadership decisions, including $600M+ in Business Volume assessments for Health IT initiatives.

Demonstrated strong communication skills and initiative while contributing to high-impact federal programs under strict deadlines

Managed cross-functional projects involving data visualization, compliance tracking, and digital reporting across multiple platforms, enhancing communication with external and internal stakeholders.

Designed and presented interactive dashboards using Tableau, MicroStrategy, and BI Fusion to improve communication and visibility of key program data.

Assistant Manager- Salon Joy: Gouldsboro, PA Sept. 2018- June 2024

Oversaw daily salon operations, ensuring a welcoming environment and seamless customer experience.

Managed appointment scheduling, inventory control, and front desk operations to support stylists and maximize productivity.

Developed client retention strategies, contributing to a 20% increase in returning customers over two years.

Handled customer concerns with professionalism, resulting in a 95% satisfaction rating from client feedback surveys.

Collaborated with salon owner on marketing and promotional initiatives to increase local visibility. Hershey Park Leadership and Development Internship, Level 1 – Hershey, PA Summer 2023

Delivered guest experiences aligned with company standards by using proactive communication and problem-solving to manage crowds and ride logistics.

Utilized critical thinking and problem-solving skills to address challenges and improve processes.

Participated in training programs to acquire knowledge of ride operations, safety procedures, and guest service standards LEADERSHIP ROLES

Student Body President April 2024- May 2025

Lead the operations of Wilkes University's Student Government, overseeing executive board functions, 2000+ students, committee outputs, and 90+ student organizations while ensuring alignment with university objectives

Spearheaded 5+ major campus initiatives per semester, increasing student engagement through targeted marketing strategies

Launched and marketed campus-wide campaigns using targeted communications and outreach strategies, increasing event participation and student awareness

Instituted structured performance reviews and process improvements across student-run initiatives to enhance accountability and goal tracking

Presidential Student Leader – Wilkes University August 2024 – May 2025

Represented Wilkes University at 5+ high-profile events, strengthening relationships with external stakeholders

Partnered with university leadership to develop and market 3 strategic initiatives supporting student success, including academic mentorship programs and career readiness workshops.

Facilitated cross-functional collaboration between student organizations and administrative departments, increasing resource- sharing efficiency

Resident Assistant- Wilkes University August 2021- May 2025 SKILLS : Teamwork / Leadership / Adaptability / Problem Solving / Attention to Detail / Flexibility / Marketing / Active use in Google and Microsoft Suite / Written and Oral Communication

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