Customer Service Accounts Payable
Resume:
Shannon Jones
Phil Campbell, AL *****
******************@*****.***
Willing to relocate: Anywhere
Work Experience
Operating Partner
Whataburger-Florence, AL
August 2023 to August 2024
I was the Operating Partner at this location, I worked in all positions, I trained team members and leaders in all aspects of the job including their development. I managed money and safe reconciliation, closed out cash drawers, did cash flow reports, and made safe deposits, ordered change orders through loomis. Validated and processed payroll, kept track of weekly and daily inventory counts, made and submitted truck orders, made all schedules, I was in charge of ensuring all maintenance issues were addressed, I did profit and loss financial reports, forecasted weekly and quarterly sales and budgets. I Tracked wastes, coached team to make better choices so wastes costs were reduced. Coached the team on the hospitality aspects of the job, on how to drive sales, and monitor labor costs and speed of service each shift to ensure our company metrics were met daily.
Service Manager
Applebee's-Florence, AL
December 2021 to July 2023
My responsibilities included interviewing, hiring, coaching and when needed, firing staff. I was responsible for making sure the serving staff was trained properly to drive sales and give excellent customer service. I coached staff in ways to upsell items, suggestive sell, right sell, be professional and be well educated on the menu and promotional items. I was responsible for scheduling, inventory ordering, customer service, managing day to day operations from open to close, from the front of house to back of house. Customer Service Representative (Remote)
Arise Virtual Solitions-Phil Campbell, AL
January 2014 to October 2022
I was responsible for A/R, A/P, payroll, accounting, hiring, training and contract administration. Collaborate with cross-functional teams to improve customer service processes and outcomes. Conduct virtual training sessions to onboard new team members and share best practices. Analyze customer data to identify trends and inform strategic service improvements. Implement automation solutions to streamline repetitive customer service tasks. Adapt to new communication technologies to maintain high-quality remote support. Participate in agile meetings to align on customer service goals and initiatives. Mentor junior team members to develop their skills and enhance team performance. Develop and update knowledge base articles to support customer self-service options. Engage in continuous learning to stay updated on industry trends and technologies. Bookkeeper/Office Manager
M & G PAINTING-Russellville, AL
May 2004 to September 2021
Responsibilities included working from home and in the office doing accounts payable, account receivable, payroll, bank reconciliation, human resources, contracts, appointment setting, travel arrangements,
etc
Skills used were accounting, bookkeeping, computer skills, money processing, customer service, etc
Branch Manager
Liberty Finance-Russellville, AL
July 2018 to March 2021
Responsibilities included accounts payable, accounts receivable, answering phone calls, setting up appointments, collecting payment, taking information and making loan approvals, making collection calls, setting up payment arrangements, etc...
Skills used were computer and office skills customer service money handling etc. Administrative Assistant
LG Electronics-Huntsville, AL
May 2013 to June 2015
I was an administrative assistant in the legal department, I handled contract administration, accounts payable, accounts receivable, insurance verification, dispatching, routing phone calls, setting up appointments, travel arrangements, etc
Skills used were computer and office skills, customer service and contract administration. Service Manager
Ocharlys-Pigeon Forge, TN
January 2009 to May 2013
I started as a server at this establishment. Within 8 months I was promoted to training coach and within 3 more months I was promoted to service manager. My responsibilities included human resources, interviewing, hiring, coaching and when needed, firing staff. I was responsible for making sure the serving staff was trained properly to drive sales and give excellent customer service. I coached staff in ways to upsell items, push items, be professional and be well educated on the menu. I was responsible for all scheduling, marketing, and charity benefits we were involved in. Administrative Assistant
Holiday Inn-Huntsville, AL
June 1999 to April 2004
Responsibilities included being the administrative assistant to the general manager, accounts payable,
accounts receivable, human resources, payroll, routing phone calls, setting up appointments, etc Skills used were computer and office skills customer service money handling etc. Server/manager
PAW PAWS FAMILY RESTAURANT-Spruce Pine, AL
May 1995 to March 1999
Responsibilities included taking food and drink orders, delivering food and drinks to the customers, accepting payments, ordering inventory etc..
I started working at 15 years old, I helped open the restaurant and working there all through school. I was eventually the manager until the owner got sick and closed the business. Skills Used were management, customer service, payroll etc.. Education
Diploma in general studies
Madison Christian academy-Madison, AL
1986 to 1998
Skills
• Management Experience
• Restaurant experience
• Office management
• Forecasting
• training
• Balance Sheet Reconciliation
• Interviewing
• Upselling
• Bank Reconciliation
• Financial Report Writing
• Sales
• Retail sales
• Customer Care
• Word
• Bookkeeping
• Event Planning
• Profit & loss
• Accounting
• CSR
• Serving
• Restaurant Management
• budget
• General Ledger Reconciliation
• Call Center
• Customer Support
• Purchasing
• Quickbooks
• Accounts Receivable
• Budgeting
• Journal Entries
• Accounts Payable
• Financial analysis
• Training & development
• retail sales
• Restaurant Experience
• Front Office
• Operations Management
• Customer service
• Auditing
• Cash handling
• Labor Cost Analysis
• Strategic Planning
• Customer Service
• Payroll
• Analysis skills
• Hotel experience
• Guest services
• Human resources
• Supervising experience
Certifications and Licenses
food handler certificate
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