Human Resources Reverse Logistics

Imani Elliott

Gardner, KS ****.*******@*****.*** 929-***-****

EDUCATION

National University Anticipated Graduation: May 2027

Masters In Business Administration

York College of the City University of New York CUNY Graduation Date: spring 2024

Jamaica, New York 11451

Psychology Bachelor of Art (BA)

Google Project Management: by Google on Coursera Completion date: November 2023

PROFESSIONAL EXPERIENCE

Amazon, New Century, Kansas April 2025 –Present

Area Manager, Reverse Logistics

- Managed and optimized daily reverse logistics operations, ensuring compliance with safety, quality, and productivity standards, including inventory management, scheduling, and product disposition.

- Spearheaded process improvement initiatives using methodologies like Lean and Six Sigma, which resulted in a significant reduction in waste and enhanced operational efficiency.

- Analyzed operational data to identify trends and implement data-driven solutions that improved reverse logistics efficiency and reduced costs.

- Oversaw the inspection, sorting, and disposition of returned products, determining eligibility for restocking, repackaging, repair, refurbishment, donation, recycling, or disposal.

- Trained and coached associates on Amazon systems, processes, and safety protocols, leading to a measurable increase in productivity among new hires.

- Collaborated with cross-functional teams, including Safety, Quality Assurance, Loss Prevention, Human Resources, and Operations, to achieve shared business objectives.

- Conducted performance evaluations for team members, providing constructive feedback and fostering professional development.

City University of New York, Queensborough Community College.

Administrative Assistant September 2018 - April 2020

- Provided administrative support to the Director and Assistant Directors of Human Resources, managing calendars, processing invoices, and preparing reports.

- Maintained accurate records using the Human Resource Information System, enhancing operational efficiency and data accuracy.

- Coordinated special HR projects and supported various initiatives, demonstrating strong organizational skills and attention to detail.

Chapin Home of the Aging, Queens, New York City

Certified Nursing Assistant March 2020 – February 2025

- Assisted in the care of patients, ensuring their needs were met and contributing to a supportive environment.

- Maintained accurate records of patient care and assisted with various tasks to enhance patient comfort and safety.

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