Administrative Assistant Social Media
Resume:
Edith Hernandez
New Milford, CT *****
***********@*****.***
SUMMARY
I consider myself an energetic and driven Administrative Assistant with over 10 years of experience in the administrative fields where one of my roles was been involved in executing administrative processes while managing end-to-end business operations while overseeing social media and marketing campaigns, I have good communication and presentation skills to articulate with internal and external stakeholders. Having a strong sense of responsibility, unquestionable ethical manners and professionalism make me a highly dependable candidate. I possess a strong skills using Microsoft Office which makes me a valuable asset for office support. I am more than ready to help your team to achieve all company
SKILLS
Documentation skills
Project coordination
Expert in office
Inventory oversight
Leadership
Goal-oriented
Processes and procedures
Quantitative skills
Supervision
Friendly, positive attitude
EXPERIENCE
COHEN & SIEGEL LAW FIRM – Deposition Coordinator
08/2024 - Current
I am responsible for managing and coordinating legal deposition schedules. I organize the legal files on Filevine software with attention to detail and handle documentation and communications efficiently.
Arrange venues and schedules for meetings between all of the individuals who will be contributing to tasks
Write internal communications documents, including handouts and emails, to inform team members of essential notices.
Willingness to manage multiple tasks simultaneously and adhere to guidelines, budgets, and deadlines.
High computer skills, especially email, spreadsheets, and presentation creation software.
Cooperative and communicative attitude with executive staff, managers, and employees.
Part of my job is as a receptionist, where I manage incoming calls and direct them to the appropriate departments.
Schedule appointments and maintain staff calendars.
Manage administrative tasks like filing, data entry, and correspondence.
Other Duties: Conduct initial client assessments to gather detailed information, “intakes” Social security application.
JEC DISABILITY MANAGEMENT - Examination Coordinator
12/2022 – 07/2024
For film retrieval, I contacted the facility with valid authorization, coordinated the pay for the films, and sent them for review
Follow up on the retrieval records and tracking for faster processing.
Provided customer service for inbound and outbound calls, answered questions, and provided essential troubleshooting assistance. I continuously achieved the highest stat ratings for my team, including calls per hour, low call time, and customer satisfaction.
NATIONAL SUPERINTENDENCE OF HEALTH - Supervision Specialist
06/2013 - 01/2020
Managed the supervision processes of health institutions all over my home country; the supervisions were based on the national health standards for each department according to the category:
We measure compliance with our standards, as well as relevant standards from the Health Minister from Peru and some international protocols
EDUCATION AND TRAINING
2023
NURSING COURSES ONLINE
Certificate of CNA Course Completion – Sean Storm
New York - USA
2011
Master Diem Marketing Escuela De Alta Dirección Y Administración EADA, Barcelona
- Spain
2011
Diploma Internacional Marketing
Pontificia Universidad Católica Del Perú, Lima - Peru
2004
MBA Epidemiology
San Marcos University, Lima - Peru
1999
Licenciada Nurse Universidad Nacional Hermilio Valdizan, Huanuco - Peru
Includes both an objective evaluation of standards compliance along with strategies and structures for improvement
Ensuring that all hospital policies and procedures are followed,
including infection control procedures and safety measures
Ensure the protocol of the hospital staff ensures that patients receive high-quality care
The principal goal of these supervisions is to identify risk points and safety concerns within different levels and types of care, treatment, or services
Then, in conjunction with the facilities, we focus on critical
issues relevant to the organization, such as clinical services offered and high-risk, high-volume patient populations
Every year, we have updated our standards centric on the
national health laws and focus on organizational systems and processes essential to the delivery of safe, high-quality care
Standards are informed by evidence associated with structures
and processes predictive of better care
They include patient rights and education, infection control, medication management, and preventing medical errors.
NATIONAL SUPERINTENDENCE OF HEALTH – Manager of the
Production Area
10/2016 - 12/2017
Established guidelines and procedures to resolve all assigned cases in compliance with regulatory timeframes
Electronically housing and distributing cases to the appropriate departments
Gathering information from internal departments and following
up to ensure timeframes are met
Requesting, reviewing, sorting, and preparing medical records related to denied or modified authorizations
Maintaining and measuring compliance with regulatory timelines and notification requirements for case resolution
Thoroughly documenting clear case notes in our Database
Tracked receipt and resolution of cases and communicated the resolution to all parties involved.
PACIFIC INTERNATIONAL HEALTH INSURANCE COMPANY - Health Customer Service Executive - Product Analyst
01/2001 - 05/2013
Insurance Company is a Latin American insurance company
During my period in the company, I've worked in three different areas: International Case management, Executive of Southern Cooper Corporation Client, and Medical Audit Department:
International Case Management
Analyzes medical referrals, appointments, and general hospital procedures and regulations by monitoring specialty care referrals for appropriateness, covered benefits, and authorized surgery, medical procedures, laboratory, radiology, and pharmacy.
Review past and current medical care practices for patterns, trends, and instances of resource over-utilization related to providing medical care.
Collaborated with departments, including the International Insurance Company, Executive Management, and Resource Management.
Medical Records, Patient Administration, Auditors, and patient care teams
Coordinates and participates in interdisciplinary team meetings,
designated facility meetings, and Care Coordination meetings
Complete medical record documentation and data reporting
Executive of Southern Copper Corporation Client
Coordinate meetings and calendars, compile data to prepare papers or presentations, act as a representative to their assigned executive, handle incoming and outgoing phone calls, emails, and correspondence for the executive
Organize the executive's daily schedule and meetings, including
booking meeting rooms as required
Make travel arrangements, prepare presentations and reports, and manage office documentation and organization
Medical Audit Department:
Traveled all over the country to communicate with our customers within the corporate environment
Making all queries dealt with efficiently
Complete daily reports
Prepare presentations for daily team meetings.
ACCOMPLISHMENTS
Resolved product issues through consumer testing.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Supervised team of 10 staff members.
HOBBIES
Sport: female football in a central or lateral defense position (I was team captain). Swimming.
Adventures like paragliding, surfboarding, and canoeing.
Cinema: biographical films (I immerse myself in learning more about each story or character), action, comedy, and how to avoid romantic ones.
Reading: my last book was The Baltimore by Joel Dicker, Dracula
by Bram Stoker
Volunteer at Sustainable Sleepy Hollow – Westchester Community since 2022.
LANGUAGES
English:
Full Professional
Spanish:
Native/ Bilingual
.
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