Project Manager
Resume:
WORK EXPERIENCE
Dnutch Associates, Inc. Dec ***2 - Present
Project Manager - State Contracts and Commercial Solutions
Project Management: Review project scopes, drawings, provide project analyses and provide oversight for permits, subcontractor buy outs, negotiations, value engineering, administration of contracts, purchase orders and change orders to subcontractors, ordering materials and equipment, coordination of work, reviewing and negotiating change orders, monitor and review submittals, processing of Requests for Information (RFIs), Change Order Requests (CORs).
Project Planning: Monitor and update costs, process payment requisitions and invoices, create and maintain schedules, work-in-progress and look-ahead reports, and monitor workmanship to finalize project closeouts.
Stakeholder Engagement: Responsible for supporting the IEC Senior Management and Office Manager, with a special focus on coordination with the MTA Office of Construction Oversight (OCO). Coordinate the preparation, conduct, and tracking of management meetings between the IEC and the OCO, including the scheduling, preparation, editing, quality assurance, and distribution of the IEC reports on project schedules, budgets, spending, risks, and quality for the OCO, including the monthly reports from the IEC to the MTA Board of Directors’ Capital Program Committee (CPC), using the IEC’s document management systems.
Redfin Mar 2018 - Jul 2022
Project Manager / Principal Real Estate Agent
Development Projects: Coordinate with project teams to ensure property development, renovations, and capital improvements are delivered on time and within budget. Lead negotiations with vendors, contractors, and service providers to secure favorable terms and quality service.
Customer Success Management: Managed national regional portfolio of over 100 dedicated clients, driving sales and revenue, reducing churn by 25%, and increasing upsell revenue by 20% year-over-year.
Led a top-performing VA team in customer sales and property sold volume. Supervise and mentor real estate teams, setting performance goals and ensuring ongoing professional development.
Developed and executed account success strategies for the regional portfolio of enterprise customers, increasing sales by 30%, improving customer retention to 95%, and generating over $2M in upsell revenue.
Budget and Financial Control: Manage budgets, forecast financial performance, and implement cost-control measures to ensure profitability. Prepared closing statements, net sheets, contracts, purchase, and listing agreements.
Century 21 Realty Jul 2017 - May 2012
Military Relocation Program Manager / Real Estate Agent
Program Development: Designing and implementing relocation policies and programs that address the unique needs of military assignments, including temporary duty, permanent change of station, and emergency relocations.
Performance Metrics: Tracking key performance indicators (KPIs) to measure the effectiveness of relocation programs.
Compliance and Regulation: Ensuring all relocation activities comply with military regulations, government policies, and any contractual obligations.
Budget and Cost Control: Developing and managing budgets for relocation activities, negotiating contracts with service providers, and ensuring cost-effective solutions that do not compromise service quality.
Pikes Peak Regional Hospital Jul 2015 - May 2017
Diagnostic Medical Sonographer
Ultrasound Examinations: Perform diagnostic ultrasound procedures for abdominal, pelvic, OB, and vascular assessments.
Collaborative Reporting: Work closely with physicians, nurses, and radiologists to compile and review sonography reports. Provide clear and precise communication regarding findings and any potential issues observed during exams.
Quality Assurance: Monitor and document the performance of ultrasound procedures, quality assurance initiatives, and protocols to ensure compliance with regulatory standards.
CONTACT
*************@*****.***
St. Augustine, Florida
/in/rayafrindental1
SUMMARY
Dynamic project manager with over 8 years of experience in investment analysis and strategic planning, expert in customer engagement and contract negotiation.
Seeking a Customer Success Manager position where my project management and customer engagement skills support the mission of driving product adoption and enhancing customer relationships.
TOP SKILLS
Stakeholder Engagement
Relationship Building
Project Planning & Scheduling
Team Coordination & Communication
Sales, Marketing, Customer Management
SOFTWARE
Salesforce CRM, Monday CRM
M365, SharePoint, Google Workspaces
Jira, MS Project
KEY ACHIEVEMENTS
Boosted Sales Performance: Led a top-performing team that boosted sales performance by 30% focusing on customer needs.
Customer Success Stories: Increased customer satisfaction scores by 20% via tailored success stories within two quarters.
Raya Fridental, BA, PMP
Project Manager / Customer Success Manager
EDUCATION
BA in Economics and Management University of Denver
AS in Diagnostic Medical Sonography
American College of Health
CERTIFICATION
Military Relocation Program Certified
Project Management Professional
AWARDS
ERA Circle of Honor Award
Redfin Presidents Club Premier
NVAR Multi-Million Dollar Sales Club
NVAR Top Producer Platinum Club
Best Real Estate Agent Award (VA)
Top-Producing Agent Award (VA)
Arlington Magazine Top Producer
Washingtonian Magazine Top Agent
MEMBERSHIPS
National Association of Realtors
PMI Membership, NE Florida Chapter
REAL ESTATE LICENSES
FL / VA / DC
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