Customer Service Representative
Resume:
KENDALL DEVAUX
Zephyrhills, Florida
*************@*****.***
EXPERIENCE
State Collections Service
Collections Specialist May 2025 – Present
Contacted patients to discuss their outstanding balances and explore options for repayment. Worked with patients to establish manageable payment schedules that align with their financial situations and company policies. Documented all collection activities, including calls, agreements, and other relevant information while adhering to all applicable state and federal laws related to debt collection practices.
Pennie
Remote Customer Service Representative March 2024 – November 2024 (Seasonal)
Addressed customer questions and concerns related to enrollment and coverage options. Identified and resolved problems related to eligibility, enrollment, or plan selection. Guided customers through the application and enrollment process, including understanding financial assistance options. Ensured accurate and up-to-date records of customer interactions and transactions.
Fay Financial Service
Account Management Representative December 2023 – January 2024
Answered customer questions through inbound and outbound calls while resolve issues, handle transactions, and identify opportunities for other financial services. Effectively communicate with borrowers, clients, and colleagues, both verbally and in writing. Managed multiple tasks, prioritized deadlines, and maintained accurate records. Lastly, ensured adherence to all relevant federal and state regulations, as well as company policies.
Southern Glazers Wine & Spirits
Accounts Receivable Agent July 2022 – November 2023
Assisted customers with questions and concerns in regards to billing inquiries. Processed multiple liquor invoices. Processed liquor orders via online or over the phone. Processed payments electronically via credit/debit card and/or electronic fund transfer. Notified clients of past due balances on their account. Determined if past due balance was due to payment shortage or whether a credit was due. Attended weekly meetings addressing current performance and ways to improve the customers experience.
Spectrum Communications
Billing Customer Service Agent February 2021 – June 2023
Assisted customers with questions and concerns in regard to billing inquiries. Processed payments electronically via credit/debit card and/or electronic fund transfer. Attended monthly meetings addressing current performance and ways to improve the customers experience.
Alorica/UPS
UPS Customer Service Representative/Distpatcher/UPS Customer Service Team Coach September 2017 – July 2019
Provided excellent customer service to customers when in need while assisting them with any concerns regarding their packages. Provided employees with work when necessary. Assisted employees with help in regards to coaching or questions they may have to further assist their
customers.
EDUCATION
Wiregrass Ranch High School – Wesley Chapel, Fl Grand Canyon University – Grand Canyon, AZ
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