Business Development Office Management
Resume:
Glenda Jaswal
Rocky Mount, VA
https://www.linkedin.com/in/glenda-jaswal ******.******@*****.*** Administrative Professional
Executive Level Support Office Management Committed Partnership Administrative Professional with expertise in all facets of high profile executive support and administration including internal and external communications, business development, and project / office management. Thrives in a fast-paced environment and skilled in collaborating with all members of the organization to achieve business and financial objectives. Instrumental in streamlining and improving processes, enhancing productivity, and implementing process solutions. Technical proficiency in MS Office, SharePoint, PeopleSoft, SAP, Concur, Cvent, Salesforce, FileMaker Pro, WebEx, Adobe Connect Level 3 Collaboration Services, GoToMeeting, Service Now, Maximo, Community Zero, and JIRA.
High-Level Administrative Support
Appointment Scheduling
Confidential Documentation
Expense Reconciliation
Meeting Coordination
D/I Travel Arrangements
Client Relations Management
Internal/External Communications
Budget Maintenance
Training & Leadership
Heavy Calendar Synchronization
Project Research & Reporting
PROFESSIONAL EXPERIENCE
Administrative Professional Consultant, Rocky Mount, VA January 2015 – Present Plan and manage multiple entrepreneurs’ schedules and events for various fields including biotech, education, finance, and IT. Duties include arrange meetings, manage trade shows and event catering, synchronize calendars, and create meeting agenda for them to follow. Reconcile business and travel expenses. Supervise hardware/software pricing, quotes, and contract renewals.
Ensure business owners are prepared for all meetings through detailed research and document preparation
Play a key role in expanding owner’s business by representing them at trade shows, various meetings, and events
Manage submission of reconciled quotes to requisitions and the PO process through internal procurement system
Point of contact for service renewals and contracts; working with vendors and resellers of products Project
Manager, HCL America for TIAA-CREF, Cary, NC June 2014 – December 2014 Responsible for the planning and scheduling storage migration setup of mission critical systems to EMC. Proposed and created migration schedules and supervised issue and change management processes.
Expedited schedule by crafting error-free schedules and communicating with key stakeholders
Collaborated with Change Management to ensure the shut down and restart process were without issues PMO Assistant Program Manager, NC DHHS, Raleigh, NC
December 2013 – May 2014 Collaborated with team members to develop and implement a new system of electronic benefits transfer (EBT) for states within the Crossroads Consortium (NC, AL, VA, and WV). Assisted in the direction of development and production of training materials. Validated data conversion, interfaced with system integrator, and maintained key stakeholder communications.
Enhanced organizational efficiency through detailed administration, project management, and business support
Resolved an extensive log of technical issues with testers, regulating priorities through JIRA and other management tools
Training Schedule Coordinator, BCBS of NC, Durham, NC August 2013 – December 2013 Developed and managed complex training schedules using multiple internal database systems. Provided technical and teaching assistance when required. Established and fortified strong relationships with training experts and vendors.
Joined forces with HR to create more comprehensive training materials and a streamlined onboarding process
Applied technical skills to identify and troubleshoot issues with training equipment
Coordinated schedules of Instructional Designers to build offerings in LMS
Administrative Professional Consultant, Raleigh, NC September 2011 – August 2013 Worked with multiple entrepreneurs’ schedules and planned events for various fields including healthcare, pharmaceuticals, and IT project management. Responsibilities included arranging meetings, managing trade shows, research and event catering, synchronizing calendars, and creating meeting agenda for them to follow. Directed equipment ordering, receiving, set up, and delivery.
Heightened business owners’ reputations by successfully planning and executing high level events
Expanded business by representing owners at trade shows, clarifying goods and services GLENDA JASWAL
Project Support Specialist, ELSTER INC., Raleigh, NC March 2011 – September 2011 Liaison for local site IT and regional infrastructure team, providing any necessary project information like schedules and internal communications. Managed relationship with external system integrator and reported all internal and external findings to the Infrastructure Director. Key player in writing and validating procedures for disaster recovery.
Reduced the number of project issues by aiding in the resolution process providing detailed research and recommendations
Office Manager, NEUROCOG TRIALS INC., Durham, NC July 2010 – February 2011 Provided daily office oversight and led team towards a cohesive and collaborative environment to achieve company objectives. Directed the shipping and tracking of clinical trial neurocognitive testing batteries. Performed IT and telecommunications vendor management.
Created new start up implementations to include documentation, resources, records, and facilities management
Spearheaded all filing and records management, employing advanced organization skills; ensured accessibility and supply of all necessary resources
Administrative Professional Consultant, Raleigh, NC October 2007 – June 2010 Directed project by managing review sessions to accurately outline business requirements and functional specifications. Administered ordering, receiving, setup, and delivery of IT equipment.
Simplified technology procurement process by establishing clear standards
Increased production by providing novel project solutions for issues while attending onsite business and technical meetings Platinum Service Ambassador,
AJINOMOTO AMINOSCIENCE, Raleigh, NC July 2005 – October 2007 Steered project scheduling and communicated effectively with stakeholders, maintaining full transparency on project deliverables and timelines. Supported all logistical needs of C-Level Japanese staff, and Sales and Marketing teams.
Achieved successful events and improved event management processes by coordinating portal development to manage events companywide
EDUCATION
Professional Degree in Administrative Support Technology, Patrick Henry College, Martinsville, VA
PMI/PMP Project Management Training
Certified SCRUM Master
PROFESSIONAL AFFILIATIONS
Board of Directors for the North Carolina PMI as Director of Administration
Event Planner and Coordinator for the RTP Chapter of IIBA
MPUG Steering Group Committee Member
PMI Utility Industry CoP Leadership Council Member
ARTA Secretary
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