Customer Service Inventory Control

MARTIN GARCIA

Houston, TX ***** 346-***-**** *****************@*****.***

Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Fluent in English and Spanish.

Skills

Team Collaboration

OSHA Compliance

Inventory Control

Sorting and delivering

Pallet Jack

Reach Truck

Warehouse

Communication & Organizational Skills

Detailed Oriented

MS Office

Problem-Solving Ability

Order Picking

Experience

Ramp Agent

Wilson Air center

01/2025 to 08/2025

Operated ground support equipment such as tugs, belt loaders, and forklifts to transport cargo and baggage to/from aircraft.

Collaborated with flight crew members to ensure timely departure by completing all necessary tasks efficiently.

Efficiently managed time-sensitive tasks such as aircraft refueling while maintaining strict adherence to safety guidelines.

Loaded and unloaded cargo, mail, and baggage from aircraft using appropriate equipment and following safety protocols.

United States Air Force. 10/2023 to 03/2024

Security Forces

Completed eight weeks of basic military training.

Delivery Associate/Order Puller 02/2020 to 09/2023

The Home Depot – Houston, TX

Verified each delivery against shipping instructions before delivering to customers.

Operated warehouse equipment with caution and according to manufacturer instructions to reduce the risk of accidents and malfunctions.

Printed accurate labels and applied to boxes, crates, and containers prior to shipment.

Used forklifts, pallet jacks, and reach truck to move items throughout warehouse.

Improved order accuracy through data entry and verification processes.

Completed on-time deliveries by choosing the best and most efficient routes.

Loaded and unloaded delivery trucks per shift.

Developed strong rapport through effective client needs assessment and commitment to top satisfaction levels.

Ensured on time delivery of equipment to customers, respond to inquiries, and address any questions or concerns promptly.

Loaded trucks and properly secured items to prevent damage during transportation.

Customer Service Representative 02/2015 to 10/2019

Best Buy – Houston, TX

Managed customer inquiries, achieving a 90% resolution rate and enhancing overall customer experience.

Greeted each customer and helped in finding request items, helping boost customer satisfaction and retention.

Received customer phone calls; provided support to customers via phone, email, online chat and in person.

Worked closely with Sales Representatives regarding sales promotions and initiatives which require phone contact and follow-up along with customers.

Completed cashier duties for purchases, returns, and exchanges.

Retained product service and company policy knowledge to serve as resource for customers and coworkers.

Assisted in putting inventory on the sales floor shelves and setting up marketing displays.

Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.

Sales Associate 11/2014 to 12/2014

Sears – Houston, TX

Greeted each customer and helped in finding request items, helping boost customer satisfaction and retention.

Operated flatbed to unload freight, stocked and restocked shelves.

Maintained knowledge of current promotions and policies regarding payment and exchanges and security practices.

Placed special orders and called other stores to find desired items.

Guided customers in choosing items that reflected personal style and shape.

Recommended merchandise based on customer’s needs.

Education and Certifications

High School Graduate 05/2013

Waltrip High School – Houston, TX

Certified

Forklift Operator

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