Health Insurance Customer Service

Yessenia Kery

** ***** **** ****** *** ***, Boston, MA 02130 H: 857-***-**** E: ***************@*****.***

Professional Experience:

Intelly Care 1515 Hancock Street Quincy MA December 2020 – to Present

• Provided polite and efficient service to Patients as a CNA, assisting Nurses with patient procedures, answering patient calls, documentations provide ADL, Vital Sings, Hight and weight transporting patients, turning, or moving patient.

Spaulding Nursing & Therapy Center April 2019 to - January 2020

• Assisted Nurses with patient’s care, provide ADL Vital Sings, also assisted with discharging patents as well as delivering their meals, used the computer system to do documentation.

Garda World Teller Processing April 2019 to - December 2019

• Process accurate timely verification of customers deposits

• Included the counted of currency, coins, and checks

• Entered transactions into the computer System, balanced funds processed each day

Maximus- MassHealth Customer Service CSR, January 2015 to – March 2019

• Performed a variety of health insurance task, included, but not limited receiving inbound calls

• verified documents making sure patient file was up today with their health insurance

• Educating doctors, group of practice organizations, on how to get health information

• Claims Submission, explained if the claim was denied or paid

• Received calls in both languages Spanish and English, help getting interpreter for members.

Education

Roxbury Community College January 2009 – May 2013

Associated Degree in Health Career

The Health Career concentration integrates a strong core of science courses with a broad – base libra arts curriculum to prepare academically qualified students.

• Human Growth and Development

• English Composition

• Anatomy & Physiology, Social Science Elective.

Lincoln Technical Institute January 2004 -May 2005

Medical Administrative Assistant Certificate

Consist of different health courses, Billing and Coding, Office Administration, Anatomy and Physiology, Vital Sings, and other courses.

Academy For Health Training June 2019 – July 2019

Successfully completed a Nurse Assistant /Home Health Aide Training Program of one hundred and seventy-five. The training consists of record Vital Signs, Blood Pressure, Respiration, weight, Pulse, also assist with personal care, like beading, dressing, feeding and more.

Skills

• Scheduling Patient Appointments for multiple providers

• Checking insurance eligibility for patient, Microsoft office

• Bilingual Spanish and English

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