Heavy Equipment Customer Service

Stephen Banks

828-***-**** ************@*******.*** Candler, NC 28715

PROFESSIONAL SUMMARY

Highly skilled professional with an extensive background in assessing damages sustained to automobiles, RV's, motorcycles, and heavy equipment. Proficient in estimating, negotiating and documenting damages for appraisal reports. Demonstrated ability to work effectively with body shops and clients. Adept in identifying repair costs, verifying coverage and establishing accuracy of claims. Excellent customer service and problem solving skills. Complete field and desk reviews for autos, motorcycles, recreational vehicles and heavy equipment. Compile data from various sources including estimates, invoices, photos, diagrams into concise written reports. Proficiently assess and document auto body damage to vehicles, utilizing industry-standard software. Negotiate agreed price from repair centers. Complete vehicle valuation via options and condition for total loss settlement. Discuss total loss value with customer to reach agreed settlement. Negotiated settlements within established guidelines while protecting company interests. Resolved injury claims. Completed field appraisals and supplements as needed. SKILLS

Vehicle Repairs Appointment scheduling Skilled in body shop negotiating Knowledge of auto body repair Skills with CCC, Pathways, and Mitchell Operating systems Total loss skills using Valuescope, and Copart Settlement Determinations Customer Satisfaction Vendor Contracts Office Operations Automotive Repair Industry Knowledge EXPERIENCE

AUTO APPRAISER, Charlotte

Travelers Ins, May 2008-December 2023

INSURANCE ADJUSTER/APPRAISER, Asheville

Progressive Ins, March 2004-April 2008

MATERIALS ANALYST, Asheville, NC

Continental Teves,

Worked with automotive vendors, engineers, production, and quality control to provide prototypes of antilock break components.

May 1989-February 2004

COUNTER SALESPERSON, Asheville, NC

Mike's Auto Parts, January 1985-January 1989

Worked with customers to ensure correct replacement parts were identified and provided in a timely manner. EDUCATION

BACHELOR OF SCIENCE (B.S IN BUSINESS, Montreat, NC Montreat College, January 2009

CERTIFICATIONS

• NC and SC Adjusters License

Contact this candidate