Human Resources Executive Support

Sonia Thomas

Contact

Address:

***, ****** **, ***** *******, New

York, USA-11703

Phone: +1-631-***-****

Email:

***********************@*****.***

LinkedIn www.linkedin.com/in/SoniaThomas345

Skills

• Executive Assistance &

Calendar Management

• Office & Facilities

Management

• Human Resources &

Employee Relations

• Visa Processing (UAE/DMCC)

• Travel & Event Coordination

• Microsoft Office: Word,

Excel, PowerPoint, Outlook

• Legal & Compliance

Documentation

• Project & Startup Operations

• Internal Communications

• Corporate & Investor

Relations

Professional Summary

Seasoned administrative professional with over 25 years of experience in corporate affairs, office management, executive assistance, and HR administration across travel, healthcare, and airline industries. Proven success in managing senior executive support, visa processes, HR operations, investor relations, legal documentation, and facilities coordination. Recognized for driving process automation, cost optimization, and staff productivity. Certified in AI tools and proficient in Microsoft Office Suite.

Professional Experience

Manager - Administration, Telemedicine services

Florida Telemed Associates PLLC, Port St. Lucie, FL December 2024- Present (Remote)

• Schedule and manage patient appointments using EHR systems, ensuring accurate and timely coordination.

• Conduct patient outreach for appointment confirmations and post- consultation follow-ups.

• Support physicians with insurance application processes and documentation.

• Maintain and update electronic patient records and databases with strict attention to confidentiality and accuracy.

• Coordinate communication between patients and healthcare providers to enhance service efficiency and patient satisfaction. Associate Director, Corporate Affairs

Traveazy DMCC, Dubai

May 2016 – Present (Currently remote)

Titles: Manager Senior Manager Associate Director

• Providing executive support to CEO/CBO including calendar, travel & meeting coordination

• Leading office administration for 4 corporate entities including licensing, relocation, and compliance

• Managing employee documentation, HR policies, onboarding, payroll, and visa processing

• Developed and introduced systems to enhance workflow efficiency

• Liaised with investors and auditors for corporate funding & re- domiciliation projects

• Oversaw company-wide shift to new premises with zero downtime with a staff strength of 80 plus.

• Streamlined facilities and administrative support functions, resulting in significant cost reductions

Certifications

• AI Tools Workshop, Be10X

(2025)

• IATA/UFTAA Diploma,

Geneva

• SABRE & Amadeus Ticketing

Courses, AIRINDIA & Qatar

Airways certificates

• Qatar Airways Product &

Compliance Training

(Various: 93-100%)

Education

• Bachelor of Arts, Kerala

University, India

Achievements

• "Me Rockstar 2022" – Top 10

Company-wide Recognition

• Turned loss-making travel

branch into top 10 agent in 12

months

• Saved AED 50,000 by

resolving legal case with

Dubai Police

• Received Letters of

Appreciation from Akbar

Travels, Qatar Airways & Air

Travel Enterprises

• Received testimonial from

Top management- Lakeshore

Hospital

• Managed seamless

corporate relocation with

75+ staff and zero downtime

Languages

• English- Fluent

• Malayalam- Native

• Hindi- Basic

Head – HR & Admin, Corporate Office

Akbar Travels of India LLC, Dubai

Mar 2015 – May 2016

• Oversaw HR operations across 32 branches (350+ staff)

• Directed staff recruitment, training, visa processing & employee engagement

• Provided executive assistance to GM – Middle East

• Led operations for Akbar Holidays and sales trend analytics Public Relations Manager

VPS Lakeshore Hospital, Cochin (one of the top Multi specialty hospitals in Kerala) Dec 2013 – Dec 2014

• Managed front office operations, IP admissions & corporate communications

• Improved patient service delivery through staff training, grooming and reporting

Sales & Marketing Director

Emerald Hotels Group, Cochin

Jun 2013 – Nov 2013

• Controlled nationwide hotel branding, reservations & marketing Managing Director (Founder)

Kittiwake Travel Solutions, Cochin

Feb 2011 – Jun 2013

• Launched and scaled a profitable travel business in under 8 months

• Managed operations, client servicing, and admin processes Branch Manager

ITL Tours and Travels, Cochin

Jan 2008 – Feb 2011

• Turned around underperforming branch into top 10 performer

• Managed branch admin, finance, sales growth, and receivables Operations Manager – Travel

Air Travel Enterprises India Limited, Cochin

Oct 2006 – Jan 2008

• Supervised 22-member team across call center, ticketing, and admin

• Conducted training and optimized travel operations Ticketing & Reservations Head

Qatar Airways, Cochin (GSA- Great India Aviation Services) Feb 2003 – Oct 2006

• Handled ticketing, pre-flight checks, reservations and agent coordination

• Maintained optimal load factors and reduced No Shows

Contact this candidate