Customer Service Representative
Resume:
Patricia Barclay
Typist
Buffalo, NY *****
*.*******@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
HealthPlanOne
September 2022 to Present
Enrollment Specialist AEP,SEP APPLICATIONS,data entry, direct communication with members and Licensed Agents.
Referral Specialist I
Fidelis Care - Buffalo, NY
March 2018 to Present
Data entry, customer service contact provider, member, outbound calls, documentation of outcomes, worked 37.5 hrs week
Customer Service Representative
iQor - Buffalo, NY
August 2017 to September 2017
Assisted National Grid Customers, billing, took payments, set up payment arrangements, turn service on orders generated. Worked 40 hrs week
Customer Service Representative
Fisher Price - East Aurora, NY
October 2016 to January 2017
Asset customer with basic problems troubleshooting for children's tablets, tech support,repair, order parts, web information, apps worked 40 hrs week.
Customer Service Representative
United Health Group - Charlotte, NC
September 2016 to October 2016
Assisted customers with product information, ordered products, received payment credit card and electronic checks. Worked 40hrs week.
Customer Service Representative
Fiserv - Buffalo, NY
August 2016 to September 2016
Inbound calls servicing customers with. Account information unlocking reset passwords worked 40 hrs week.
Data Entry
Univera Healthcare - Buffalo, NY
August 2014 to February 2015
Responsibilities
Data entry of insurance information verifying correct customer with plan chosen. Accomplishments
To help get customers registered with insurance by deadlines Skills Used
Following directions, accuracy, detailed information, meeting quota worked 40 hrs week Typist
Buffalo Board Education - Buffalo, NY
June 2014 to August 2014
Responsibilities
Payroll, attendance, front office general office duties, phones Accomplishments
Very important job we are first contact of visors staff etc. Also help keep things flowing or organized for Administrators.
Skills Used
Organisation, communication, computer, financial records payroll, professionalism worked 40 hrs week Clerk
Internal Revenue Service - Cheektowaga, NY
December 2012 to March 2013
Responsibilities
Worked in call center took inbound calls. Assisted customers with basic tax questions. Accomplishments
Demonstrated professional courteous communication with customers. Skills Used
Computer, phone, used information learned in training and able to navigate through inhouse data base. Worked 40 hrs week.
Typist
Buffalo Board of Education - Buffalo, NY
2007 to 2011
Clerical responsible for reports, filing, front office, phones, general office
• Responsible for record keeping of children's folders other pertinent information
• Mail, data entry of Medicaid forms, responsible for districts, busing of field trips some light accounting worked 40 hrs week
Customer Service Rep - Temporary Assignment through Dunhill Staffing Installs Inc - Buffalo, NY
2005 to 2006
Responsible for inbound calls scheduled appointments for installation of equipment purchased, phones, computer. Worked 40hrs week
Typist
Buffalo Board of Education - Buffalo, NY
2002 to 2005
Clerical responsible for reports, filing, sending information to parents.
• Worked in transportation dept. reserved busing some accounting. Worked 40 hrs Customer Service Rep
HSBC - Buffalo, NY
2000 to 2001
Responsible for customers' bank accounts.
• Transfer of monies, information on accounts, upgrade accounts, sold bank products. Customer Service Rep
Soft Bank Services - Buffalo, NY
1997 to 1999
Inbound calls for sales of accounting pkgs. Worked 40 hrs week Unit Secretary
Buffalo General Hospital - Buffalo, NY
1995 to 1997
Responsible for patient's charts, front desk, worked closely with Doctors, computer, phones, made appointments. Worked 40 hrs week
Secretary/Receptionist
Empire Bank of America - Buffalo, NY
1988 to 1994
Front desk, phones customer service, sent letters to student loan customers. Worked 40hrs week Education
Business Administration
Buffalo State College
2011 to 2012
Skills
• Computer windows environment, Microsoft office 8 years, Excell worked with already programed charts over 5 yrs, typing 50 wpm, inbound outbound call center, general office experience (10+ years)
• CSR
• Customer Care
• Customer Service
• Call Center
• Bilingual
• Clerical Experience (10+ years)
Certifications and Licenses
Driver's License
Additional Information
Summary of Skills:
• 15 years' experience in all facets of office work - reception, phone, and light accounting
• Responsible worker with excellent customer service skills and knowledge
• Excellent scheduling and event planning based on management requests
• Exceptional data entry skills - able to work with large complex databases
Contact this candidate