Sioux Falls Customer Service
Resume:
Kalee Painter
Sioux Falls, South Dakota 57110
****************@**.***
Objective: To enhance my professional skills in a dynamic and stable work environment. Education:
2005, G.E.D, Volunteers of America
2005-2010, Associates Degree in Counseling-Kilian Community College 2011- Present, BA Degree, Business Management
Awards, Fellowships, Certificates:
Phi Theta Kappa Honors Society
Name on the National Dean’s List for obtaining a GPA of 3.5 or Higher Three Academic Excellence Awards for 4.0 GPA, 2011-2012 Positions Held:
June 2017-Present
Small Business Owner
The Soulful Leopard
Sole Proprietor
Sioux Falls, SD
May 2015-June 2017
Aflac, Sales
Independent Benefits Consultant
Sioux Falls, SD
November 2014-May 2015
Collections Representative
Sioux Falls, SD
Waterford At All Saints
Care Giver in Memory Care Unit
Sioux Falls, SD
April 2005-March 2013
Midco Connections
Level 6 Call Center Agent, Assistant Receptionist, Assistant Supervisor, Dedicated Associate For Financial Services
Sioux Falls, SD
October 2010- March 2011
Abbott House Community Services
Chemical Dependency Counselor Trainee
Mitchell, SD
December 2009- October 2010
Generation Direct
Call Center Agent & Loan Counselor
Sioux Falls, SD
April 2008-December 2009
Cheap Shots Bar & Grill
Bartender & Cocktail Waitress
Tea, SD
2009- Work Study Program
Kilian Community College
Administrative Assistant
Sioux Falls, SD
Career Summary:
I have fifteen years of Customer Service experience within a variety of different fields. The majority of my experience is in the area of providing excellent customer service, and customer and employee relations type jobs. My experience within these fields includes, but is not limited to the following: 1) to provide excellent Customer Service in the Food & Drink business. 2) To provide excellent Customer Service in the Retail business, Assistant night and security set up. 3) Level 6 Call Center Agent- Provided excellent customer service to many clients’ customers and being available 24/7 by phone to help them place orders, answer company or product questions, being able to multi-task toggling through screens reading help screens all while still providing customer satisfaction. Taking over Irate customer calls from other agents; customer asks for the supervisor on duty I explain to him/her that I am the supervisor and would love to listen to the issues the are experiencing and make a determination after that as of what to do offer free shipping or discount off next purchase to make up for this inconvenience. 4) With my experience and knowledge I excel at Administrative Assistant type work or Receptionist type work. I am a great leader, and someone who wants to succeed and advance in my career. Job Skills Summary:
• Detail oriented and works with a high degree of accuracy.
• Strong communication and negotiation skills.
• Handles confidential financial and personal information appropriately.
• Ability to tactfully handle stressful and difficult situations.
• Completes supporting paperwork and data entry as required.
• Accurately captures customer information for customer satisfaction. Computer Skills:
• Microsoft Office Suite: Word, Excel, Access, PowerPoint, & Publisher
• Microsoft Windows XP
• Internet Explorer (New Version)
• Fax Machine and Copy Machine
• Answering office phone lines and listening to voicemail.
*References available upon request*
Contact this candidate