Team Member Assistant Manager
Resume:
Christopher Graves
Bronx, NY *****
***********@*****.***
Professional Summary
Summary of Qualifications:
• Highly accomplished and skilled professional, with an extensive background in customer service and hospitality, staff and business management, as well as marketing, promotions, and leadership
• Creative and efficient coordinating, problem solving, and troubleshooting skills; able to facilitate, project manage, train, and develop team skills
• Positive and supportive team leadership abilities; accustomed to assuming responsibility
• Highly developed technical skills including business and inventory software, POS, mobile phone troubleshooting and setup, Microsoft Office, Google Suite, professional email usage, and remote work
• Pending: Food Handler’s Certificate - DOH/OSHA 10 General Industry Certification Willing to relocate: Anywhere
Work Experience
Volunteer
Baptist church Soup Kitchen-Brooklyn, NY
December 2024 to December 2024
• Assisted with food drives, fundraising and outreach events, or other special soup kitchen activities
• Set up tables, chairs, and serving areas before meal service and broke them down afterward
• Distributed meals to guests, often in a buffet line or cafeteria-style setting Assistant Manager
T-Mobile-New York, NY
August 2015 to September 2023
• Promoted to Assistant Manager after 1 year; consistently hit and exceeded sales goals by 20% for corporate store locations throughout the Northeast and Southeast regions
• Trained and hired mobile experts in sales account management, money handling, and organizing
• Maintained effective customer service by addressing, diagnosing, and fixing service requests quickly
• Identified perspective accounts through networking strategies and promotional approaches
• Developed team branding through special sales events, unique uniform distribution, and staff member involvement for marketing concepts
Banquet Hall Supervisor
Residence Inn Marriott Hotel-New Rochelle, NY
October 2009 to September 2014
• Controlled food costs and managed inventory and staff for hotel banquet hall serving up to 250 guests for daily self-serve breakfasts, plated dinners, and special guest party and business events
• Addressed diner complaints with kitchen staff and served replacement menu items promptly
• Assisted with guest inquiries, special guest baskets, take-out orders, and restaurant cleanliness
• Developed unique events and special promotions to drive sales and build banquet hall profile
• Followed event planner directives to organize, stock, and facilitate events and manage staff
• Utilized hotel corporate computer system for inventory management, ordering, and staff scheduling Education
Bachelors in Hospitality Management
Monroe College - New Rochelle, NY
Skills
• Customer service
• Guest services
• Staff training
• Banquet experience
• Supervising experience
• Culinary experience
• Restaurant management
• Recruiting
• Profit & loss
• Assistant manager experience
• Management
• DOH
• Cash management
• Food industry
• Fundraising
• Budgeting
• Account management
• Event planning
• Food Handler’s Certificate
Certifications and Licenses
OSHA 10
October 2024 to Present
The 30-hour class is intended to provide workers with awareness of common job-related safety and health hazards, Its appropriate for supervisors or workers with some safety responsibility. Food Handler Certification
October 2024 to Present
This certification is recognition that food service professionals have undergone food handler training to get food safety knowledge in the best practices of food handling and serves to help prevent food-related health hazards
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