Front Desk Client Services

NYA O’HARRA

Waukee, IA *****

********@*****.*** 641-***-****

Professional Summary

Detail-oriented and compassionate Administrative and Patient Services Professional with over 8 years of experience supporting medical offices, nonprofits, and customer service environments. Proven ability to manage high-volume scheduling, patient communications, insurance verification, and office coordination. Recognized for organizational efficiency, professionalism, and commitment to delivering high-quality care and support. Seeking to contribute strong clerical, interpersonal, and multitasking skills to a dynamic healthcare or administrative team. Core Skills

1.Medical & Office Administration

2.Appointment Scheduling & EMR

3.Insurance Verification & Billing

4.Patient Communication & Support

5.Front Desk Operations

6.Clerical & Records Management

7.Microsoft Office QuickBooks Fax/Scan

8.Team Collaboration & Problem Solving

9.Marketing & Client Services Manager

Professional Experience

Client Services Manager & Marketing assistant

Happier at Home In Home Care

June 2025--Present

● Serve as the primary point of contact for clients and their families, ensuring their needs are met with professionalism, compassion, and efficiency.

● Conduct client intakes, assessments, and ongoing check-ins to monitor satisfaction and care quality

● Collaborate with caregivers and staff to match clients with the right services and address any concerns promptly.

● Resolve client issues or complaints quickly while maintaining trust and confidentiality Marketing & Community Outreach

● Develop and implement marketing strategies to promote services, increase visibility, and expand client base.

● Build and maintain relationships with referral partners (healthcare providers, senior centres, community organisations, etc.).

● Plan and participate in community events, presentations, and networking opportunities Administration / Patient Services Navigator

Des Moines Orthopaedic Surgeons (DMOS) – Urbandale, IA June 2024 – July 2025

● Serve as the main point of contact for urgent injury cases, & clinic providers across multiple locations.

● Coordinate imaging, surgical, and follow-up appointments across departments.

● Communicate with providers, staff, and insurance companies to ensure timely care.

● Scheduling for providers across multiple locations

● Front Desk Coordinator skills and tasks

Track cases from referral to resolution with precision and compassion. Patient Service Representative

Wolfe Eye Clinic – West Des Moines, IA

Nov 2023 – July 2024

● Scheduled and confirmed patient appointments, processed referrals, and verified insurance.

● Provided first-line support to patients, ensuring a welcoming and efficient front desk experience.

● Assisted with medical records, billing inquiries, and patient education. Medical Assistant / Office Coordinator

ANP Foot & Ankle Clinic – West Des Moines, IA

Feb 2021 – Nov 2023

● Supported Podiatrist in clinical duties, managed front desk and billing operations.

● Submitted claims, collected payments, and maintained accurate patient records.

● Ensured seamless daily operations of a busy specialty practice. Executive Committee Member

Chair of Communications & Media/Press

NAACP – Des Moines, IA

Nov 2024 – Present

● Collaborate on strategic planning, governance, and community engagement initiatives.

● Advocate for social justice through events, fundraising, and local partnerships. Event Host DJ Podcaster

Complete Weddings + Events – Iowa

Nov 2021 – Present

● Host community and cultural events including open mics and local festivals.

● Produce podcast content and engage audiences with energy and professionalism.

● Interviewing talent and community members

Ms. Iowa Petite 2020

USA Petite – Des Moines, IA

March 2020 – March 2021

● Represented the state of Iowa in the national USA Petite pageant circuit, exemplifying leadership, poise, and advocacy.

● Led community outreach efforts and spoke at public events, promoting personal and civic empowerment.

● Conducted interviews with local and regional media to share initiatives and community involvement.

● Participated in charitable activities and partnered with organizations to elevate public awareness on key issues.

Earlier Experience (Condensed)

● Membership Director – YMCA of Newton, IA

● Chiropractic Assistant – Van Wyk Chiropractic

● Night Auditor – AmericInn & Boulders Inn & Suites Full details available upon request.

Education

Associate Degree – Business Administration

Des Moines Area Community College (DMACC), Ankeny, IA Associate – Cosmetology License

La’ James College of Hairstyling and Cosmetology, Cedar Rapids, IA Certifications

● CPR Certified (2018–2020; willing to renew)

● Valid Driver’s License

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