Medical Records Customer Service
Resume:
TAMMY SMITH
To obtain a position within your company where my a able
organizational skills, creativity, work ethic, and prior experience will be applied to contribute to the growth of myself and your company. 964 Williams Ditch Road
Cantonment, Florida 32533
*********@*****.***
EXPERIENCE
Sedgwick Claims Manager April-2023 May-2025 Direct Customer Contact to advise clients of the time available for FMLA(Family Medical Leave Act.). Provided the customer how much time they could take and remaining balance of time for family leave. Provided they clients employer the same information and advised they could not be demoted,let go, or fired as long as they were out for FMLA. Reviewed medical records from providers to make sure paperwork was correct for clients to take leave. Advised clients what was needed and or missing if any paperwork was not completed correctly. Answered calls from clients and reviewd information with clients,issued responses to emails from employers and clients. This job was work from home so had daily meetings via computer. Experienced with work from home jobs. Self motivated,hard worker,very good with my clients. Gives my great pleasure to end the day knowing I may have help someone thur a troubled time.
Winn Dixie-Customer Service Leader- March 2022-March 2023
Assisted the managers, was in charge of assisting all front line cashiers for all overrides for customers,also was in charge of the customer service desk as direct contact with customers,to assist with sending all Western Union transactions, counted cashier's registers at the end of their shift to make sure they balanced with their daily transactions. Assisted managers with any duties they requested.
Navy Federal Credit Union, Florida — Loan O cer Assistant August 2021- February 2022
Reviewed loan application for the loan o cer. Completed red flag checklist, rekeys, full scrubs, contract set up and contract scrubs for loan applications. Transferred any and all documents to members loan application. Submitted applications to withdrawal status once 90 days had come and no contact with the member. Request COE and CAIVRS authorizations for all VA loans. After reviewing loan applications and updating members, loan applications sent follow up emails to the Loan O cer to proceed or what was needed to proceed with loan applications.
Freddy’s First Stop, Florida — Assistant Manager
October 2017 - July 2021
Greeted and helped all customers, ran the cash register, stocked all merchandise. Spoke to all vendors and reviewed invoices, made any corrections to orders if needed then wrote checks to cover the order. Made sure business was all balanced with an end of day report, if not then proceed to investigate and correct. Managed store while manager was away.
North Florida Surgery Center, Florida — Medical Secretary April 2015 - August 2017
Front desk for a few hours then others would take over, spoke to patients and reviewed demographics, and procedures that were being done were correct. Collected copay or price of procedure if no insurance. The afternoon I would review insurance information to make sure authorizations for procedures as well as deductibles were met, if not what the patient would have to bring for payment. Contact other Physicians o ces if authorizations or codes where incorrect to please provide correct information. Contact insurance companies to make sure procedures would be covered . Also did some collections on bad debt or collect outstanding balances due made patients aware of our payment plan options.
Cordova Orthopedics, Florida — Medical Secretary
March 2012 - May 2015
Front desk performed all clerical duties, checked in and out patients for appointments, reviewed all demographics with patients. Scheduled follow up appointments as well as any diagnosis testing. Obtained authorizations if required, and reviewed with insurance copy that the test
SKILLS
Microsoft word, Microsoft
Excel, Microsoft Outlook
Microsoft O ce 365 Business,
Microsoft Onedrive,
Sharepoint to make team
work easier, Microsoft
Powerpoint,Webex for
meeting and virtual training
sessions as well as
communicating with
Supervisor and other team
members
or surgery would be covered. Schedule Doctor's block times at surgery facilities, scheduled Doctors meeting and lunches Assisted the office manager with any task or duties that were requested.Replied to all medical records requested, faxied, copied or mailed to whom the request stated. Pulled charts for the next day's scheduled patients reviewed for any authorization that were required for o ce visit and also confirmed patient appointment times or rescheduled with patient if requested. Performed any task or duties that were requested by the Doctor or other sta memebers.
EDUCATION
Navy Federal Academy,— MSA/ Loan Officer Assistant courses, Loan Officer certification Training course,
August 2021 - February 2022
Regulatory NFLC’s to comply with the laws and requirements for Mortgage and Real Estate Lending. All training E Learning that was required for Mortgage and Real Estate Lending.
Tate High School, Florida — Diploma
August 1987 - July 1991
All credits and grades need to graduate from high school.
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