Property Financial Institution
Resume:
Danielle Little
Mail Sorter
Kenosha, WI *****
**********@*****.***
Customer Service Rep that is accountable for excellent service standards responding efficiently to customers inquires and maintain high customer satisfatory through various duties. Work Experience
Mail Sorter
Amazon - Kenosha, WI
May 2014 to March 2019
• Accept and check containers of mail from large volume mailers, couriers, and contractors.
• Bundle, label, and route sorted mail to designated areas, depending on destinations and according to established procedures and deadlines.
• Cancel letter or parcel post stamps by hand.
• Check items to ensure that addresses are legible and correct, that sufficient postage has been paid or the appropriate documentation is attached, and that items are in a suitable condition for processing.
• Clear jams in sorting equipment.
• Distribute incoming mail into the correct boxes or pigeonholes.
• Dump sacks of mail onto conveyors for culling and sorting.
• Load and unload mail trucks, sometimes lifting containers of mail onto equipment that transports items to sorting stations.
• Search directories to find correct addresses for redirected mail.
• Sort odd-sized mail by hand, sort mail that other workers have been unable to sort, and segregate items requiring special handling.
• Train new workers.
• Weigh articles to determine required postage.
Food Service Worker
Goodwill Industries - Gurnee, IL
July 2008 to March 2014
• Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems.
• Assess nutritional needs of patients, plan special menus, supervise the assembly of regular and special diet trays, and oversee the delivery of food trolleys to hospital patients.
• Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
• Compile and balance cash receipts at the end of the day or shift.
• Conduct meetings and collaborate with other personnel for menu planning, serving arrangements, and related details.
• Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel.
• Develop departmental objectives, budgets, policies, procedures, and strategies.
• Develop equipment maintenance schedules and arrange for repairs.
• Perform food preparation and serving duties, such as carving meat, preparing flambe dishes, or serving wine and liquor.
• Train workers in food preparation, and in service, sanitation, and safety procedures.
• Supervise and participate in kitchen and dining area cleaning activities.
• Specify food portions and courses, production and time sequences, and workstation and equipment arrangements.
• Schedule parties and take reservations.
• Resolve customer complaints regarding food service.
• Record production, operational, and personnel data on specified forms. Peachford Hospital - Atlanta, GA
May 1998 to February 2013
Atlanta, Georgia
Patience Registration • Analyze data to determine answers to questions from customers or members of the public.
• Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
• Calculate and quote rates for tours, stocks, insurance policies, or other products or services.
• Conduct tours or deliver talks describing features of public facilities, such as a historic site or national park.
• Enroll individuals to participate in programs and notify them of their acceptance.
• File and maintain records.
• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
• Hear and resolve complaints from customers or the public.
• Keep a current record of staff members' whereabouts and availability.
• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
• Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
• Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
• Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
• Process and prepare memos, correspondence, travel vouchers, or other documents.
• Receive payment and record receipts for services.
• Schedule appointments and maintain and update appointment calendars.
• Schedule space or equipment for special programs and prepare lists of participants.
• Take orders for merchandise or materials and send them to the proper departments to be filled.
• Transmit information or documents to customers, using computer, mail, or facsimile machine. Counsel clients or patients, individually
Peachford Hospital - Atlanta, GA
May 1998 to February 2013
Atlanta, Georgia
Mental Health Specialis • Act as client advocates to coordinate required services or to resolve emergency problems in crisis situations.
• Assess patients for risk of suicide attempts.
• Collaborate with other staff members to perform clinical assessments or develop treatment plans.
• Collect information about clients through interviews, observation, or tests.
• Coordinate or direct employee workshops, courses, or training about mental health issues.
• Counsel clients or patients, individually or in group sessions, to assist in overcoming dependencies, adjusting to life, or making changes.
• Encourage clients to express their feelings and discuss what is happening in their lives, helping them to develop insight into themselves or their relationships.
• Evaluate clients' physical or mental condition, based on review of client information.
• Evaluate the effectiveness of counseling programs on clients' progress in resolving identified problems and moving towards defined objectives.
• Fill out and maintain client-related paperwork, including federal- and state-mandated forms, client diagnostic records, and progress notes.
• Gather information about community mental health needs or resources that could be used in conjunction with therapy.
• Guide clients in the development of skills or strategies for dealing with their problems.
• Learn about new developments in counseling by reading professional literature, attending courses and seminars, or establishing and maintaining contact with other social service agencies.
• Maintain confidentiality of records relating to clients' treatment.
• Supervise other counselors, social service staff, assistants, or graduate students.
• Refer patients, clients, or family members to community resources or to specialists as necessary.
• Prepare and maintain all required treatment records and reports.
• Plan, organize, or lead structured programs of counseling, work, study, recreation, or social activities for clients.
• Plan or conduct programs to prevent substance abuse or improve community health or counseling services.
Customer Service
Peachford Hospital - Atlanta, GA
May 1998 to February 2013
• Solicit sales of new or additional services or products.
• Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
• Review insurance policy terms to determine whether a particular loss is covered by insurance.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
• Order tests that could determine the causes of product malfunctions.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation. Education
High school diploma
Skills
• Supervising experience
• Leadership
• Customer service
• Restaurant experience
• Cash handling
• Sales
• Program design
• Cooking
• Management
Certifications and Licenses
Forklift Certification
ServSafe
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