Experienced Project Manager and Team Leader

CHRISTOPHER R. HARKINS

**** * ***** **, ********, AZ 85338

480-***-**** ***********@*****.***

EXPERIENCED TECHNICAL PROFESSIONAL

PROFILE

Results-oriented Technical Professional desiring to apply well-tested leadership, communication and problem solving skills in a manufacturing, warehouse or customer service-focused environment.

Accustomed to working in fast-paced, challenging environments with changing business priorities. A strong team builder and leader who rapidly develops solid working relationships with customers, peers and management to achieve maximum success.

Proven ability to lead and collaborate on complex projects and technically challenging tasks. An innovative thinker with excellent communication and interpersonal skills. Proficient in multi-tasking on small and large projects in cross-functional team environments.

Demonstrated excellence in troubleshooting problems and creating innovative solutions to meet customer and company goals. Multidisciplinary background ensures success with varied groups over a wide range of programs, processes, and products.

CORE COMPETENCIES

Technical Project Management • Scheduling • Quality Assurance • Training • Performance Improvement • Process Development • Call Center • Customer Service and Sales • MS Office Applications • Knowledge and Experience with Community Management/HOA Practices

PROFESSIONAL EXPERIENCE

Retired Phoenix, AZ 10/1/24 – Present

Hales Marine Services Phoenix, AZ 1/12/2024 – 10/1/2024

Business Administrator (Part-Time)

Payroll Processing, Fleet Insurance Management, Business Process optimization/cost improvement and problem resolution tasks to support the rest of the Hales Team.

Amazon Fulfillment Phoenix, AZ 12/1/2023 – 1/12/24

Fulfillment Center Associate (Part-Time)

Truck Unloading and Package Sorting for Product Distribution (Sortation Center AZ-A5). Customer Return Processing (TUS-1)

Hales Marine Services Phoenix, AZ 7/12/2022 – 6/1/2023

Front Office Administrator

Providing the best customer experience for new and returning customers. Performs scheduling, payment processing, phone answering and problem resolution tasks to support the rest of the Hales Team. Manage incoming parcel deliveries and expedites problem resolution to the appropriate service/parts manager. Supported new Suzuki Dealership as Systems Administrator for the operating systems needed for the training of technicians and ongoing Sales support. Instrumental in improving business operations in procedural and financial accountability issues.

Retired Phoenix, AZ 7/4/2020 – 7/12/22

Safelite Autoglass Avondale, AZ 2/2016 – 7/4/2020

Dispatcher Manager / Dispatcher / Installation and Repair Technician

Managed dispatch team to support local market locations with scheduling, routing and tracking assistance, in collaboration with field leadership. Managed incoming customer inquiries regarding schedules, technician arrivals and general technical service questions. Performed automotive windshield and window glass replacements and chip repairs with a focus on producing quality installations and leaving customers with a positive, memorable service experience.

Insight Global, LLC Phoenix, AZ 10/2015 – 1/2016

Technical Service Representative – Convergys (Intuit) Temporary Contract - Call Center

Provided quality technical support for incoming service calls to resolve customer issues with configuration, usage, subscription and purchase of Intuit Quickbooks Online products. Focused on both resolving the customer’s issues in one call only and providing a technical service experience that “delights the customer”.

Schwans Home Services Glendale, AZ 3/2015 – 10/2015

Route Sales Representative

Sold and delivered high quality frozen foods to customers on predefined rural and residential delivery routes. Responsible for accurate order assembly off of refrigerated truck and for completion of the sales transaction at customer location. Highly autonomous position requiring independent decision making, creative problem solving and the ability to adjust priorities and actions to achieve daily production goals.

Terminix Inc Glendale, AZ 10/2013 – 3/2015

Call Center Customer Service Representative

Received and/or places telephone calls to handle any/all aspects of customer accounts, including solicitation, inquiries, and problem resolution. Cultivates and maintains on-going customer relationships. Uses computerized system for tracking, information gathering, and/or troubleshooting to ensures that customers receive the best service possible. Process orders, prepare general correspondence and coordinate with other organizational groups as required to be the direct customer contact regarding pricing, scheduling and service delivery.

The Home Depot Phoenix, AZ 1/2013 – 4/2015

Hardware/Tool Sales Associate

Provide effective customer service by demonstrating deep product knowledge and advice to assure customers can complete their entire project. Required to greet, qualify, recommend and provide DIY and commercial solutions to all customers. Demonstrate product knowledge of power tools, hand tools, different types/applications/sizes of fasteners, pneumatic hand tools, generators, welding tools, safety products and have proficiency to repair/re-key domestic entry locks.

Uhaul USA Phoenix, AZ 1/2013 – 9/2013

Center Sales and Reservation Agent – Call Center & Work from Home

Receive incoming inquiries from customers calling specific UHaul Moving Centers across the US and Canada. Answer general product/rental inquiries and secure/schedule reservations for UHaul trucks, trailers, towing devices, hitched and storage rooms. Provide guidance and technical solutions to customers who encounter difficulties during their moves and enlist corporate resources as needed. Maintain a close working relationship with UHaul staff while assisting customers with their moving and storage needs. Support a 10-15 call/hr call rate.

Integrity Staffing Solutions Phoenix, AZ 2012-2013

Warehouse Associate, Amazon Fulfillment Center

Process outgoing customer orders in a high volume warehouse facility. Complete shipment of product by performing order verification, packing, dunnage and delivery label generation. Routinely stand/walk for entire 10-11 hr shift and lift an average of 60 lbs. Achieved ISS certification for performance, quality and attendance upon assignment completion.

American Income Life Insurance Co (Brandon Cooley Agency) Phoenix, AZ 2012

Independent Life Insurance Agent

Serviced Life Insurance needs of new and existing customers. Established and maintained appointment schedule and performed in-home insurance presentations to establish new or enhance existing policies. Former holder of active Arizona Insurance Professional License (Life, Accident and Health Producer)

United States Postal Service Phoenix, AZ 2012

Rural Carrier Associate – Goodyear Estrella Station

Collect, sort, prepare and deliver mail on numerous pre-established postal routes. Sell stamps, stamped paper and money orders, accept C.O.D., registered, certified, insured mail and parcel post and provide requested forms to customer while enroute. Return collected and undeliverable mail, and submit monies and receipts to post office. Provide for mail security at all times. Certified Operator of Right-Hand Drive Vehicles per USPS standards.

Freescale Semiconductor Inc. Chandler, AZ 2004 – 2010

Probe Business and Project Manager 2009 - 2010

Created and maintained yearly operating budgets, capital plans and cost reduction strategies supporting manufacturing, maintenance and test development spend requirements. Assisted and consulted with local project teams on Work Breakdown Structure (WBS) definition and scheduling tasks for large-scale process development and improvement projects.

Applied 5S and Lean Manufacturing principles to consolidate multiple probe test floors into a single site, optimizing tool processes while completing project on time and within budget.

Managed the transfer of multiple products into Freescale’s new China and Malaysian probe sites, maintaining product group as well as customer quality and delivery requirements.

Introduced formal project management methodologies and tools into test engineering and maintenance arenas. Provided ongoing project management, troubleshooting, and problem solving support for the organization as required to ensure project success.

Probe Equipment Maintenance and Hardware Section Manager 2006 - 2009

Served as primary Project Manager for the transfer of probe test equipment and test processes to China and Malaysia as part of the Global Probe Redeployment team. Worked collaboratively with staff worldwide to establish globally compatible test, quality, and data management processes in the new facility. Global redeployment resulted in decrease of local tooling by 50%.

Effectively reduced required hardware inventory levels and optimized local repair processes to minimize external supplier repair costs, effectively reducing monthly consumable costs by 65%.

Introduced new tool types and configurations into manufacturing, creating installation, maintenance, qualification, and usage processes consistent with corporate methodologies.

Probe Maintenance / Test / Process Technician Manager 2004 - 2006

As Project Manager, assisted in implementing and maintaining test processes to assure compliance with quality standards required for certification by LRQA, customers, and internal process audits.

Motorola Inc. Chandler, AZ & Austin, TX 1989 – 2004

Engineering Section & Project Mgr

Supervision of the Probe Process Engineering team, assisting in development of personnel certification requirements. Championed the establishment of formal test equipment Measurement System Analysis (MSA) processes.

Management of the Probe Computer Integrated Manufacturing (CIM) team, successfully re-establishing the team and its processes to achieve a customer service-oriented organization supportive of the probe manufacturing and NPI engineering information/data demands.

Performed instrumental role in establishing Probe Test, Backgrind and Manufacturing processes for the Chandler MOS12 Die Manufacturing factory start-up. Lead the Test Engineering team in creating new manufacturing test methodologies supporting New Product Introductions in the semiconductor test processes.

Responsible for managing product engineering team (in Austin), introducing new DSP products into manufacturing.

Analog Devices Inc. Greensboro, NC 1987-1989

Electrical Test Engineer

Developed manufacturing test solutions for RF and analog conversion products.

Eastman Kodak Co. Rochester, NY 1979-1987

Electrical Engineer

Responsible for QC Testing of semiconductor and electromechanical material in the Incoming Material Inspection department. Developed test processes for internally manufactured Bipolar and CMOS products. Evaluated and introduced ATE test solutions for advanced imaging (CCD) devices products in EKC New Product Development Labs.

EDUCATION

Master Certificate in Project Management George Washington University Washington, DC

Bachelor of Science, Electrical Engineering Worcester Polytechnic Institute Worcester, MA

Certifications, Experiences and Licenses

Arizona Insurance Professional License (Life, Accident, Health Producer) (expired)

State Farm Insurance Property Adjuster Certificate

ISS Certification - Amazon

THD Hardware Product Knowledge Certification

Former Alumni Chair of Southeast Valley Neighborhood Leadership College

Former Board Member (President/Secretary/Treasurer) of Settler Point HOA

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