Customer Service Human Resource
Resume:
PERIS WAITHERA
****************@*****.***
CAREER OBJECTIVE
To secure a challenging and
rewarding position in hospitality
where my education and
expertise can be utilized to
ensure exceptional experiences
for customers and maximum
profits for the establishment.
EDUCATION
Boma International Hospitality
College in partnership with
Business & Hotel
Management School Lucerne,
Switzerland
Diploma in Hospitality
Management
January 2022 to April
2025.
Mwangaza College
Certificate in Food and
Beverage Production and Sales
2016 to 2017
Nyondia Secondary School
Kenya Certificate of Secondary
Education
2010 to 2013
Referees
1. Mr John Kiarie,
Accountant, Kivu
Milimani
2. Mr. Faustine Andera
Human Resource Assistant
Diani Reef Resort and Spa.
3. Mr. George Adalla,
Applied Hotel Operations
Manager,
Boma International
Hospitality College.
EXPERIENCE
Human Resource Assistant
Diani Reef Beach Resort & Spa
October 2024 to January 2025
During my internship, I received valuable training in essential skills: i. Maintain Employee Records: Accurately input and update employee data in HR Information Systems (HRIS) or databases (personal info, job details, benefits, performance records). ii. Document Preparation: Draft, format, and proofread HR documents like employment contracts, offer letters, policies, handbooks, memos, and reports. iii. Data Entry & Reporting: Enter data into HR systems and assist in generating basic reports
(headcount, turnover, recruitment metrics).
iv. First Line of Contact: Serve as the initial point of contact for employee inquiries via phone, email, or walk-ins (directing complex issues appropriately). v. Event Support: Assist in organising employee events, training sessions, or recognition programs. Front Desk Intern, Boma
Inn Nairobi
November 2022 to December 2022
During my internship, I received valuable training in essential skills: i. Customer Service Mastery: I learned the art of exceptional customer service, focusing on guest needs, problem resolution, and overall satisfaction. ii. Efficient Guest Check-In and Check-Out: I became proficient in managing guest arrivals and departures efficiently, minimizing wait times and enhancing guest experiences. iii. Guest Room Cleaning Protocols: I gained an in-depth understanding of standard cleaning procedures for guest rooms, maintaining high cleanliness and hygiene standards. iv. Opera PMS System Expertise: I acquired proficiency in the Opera Property Management System (PMS), enabling me to handle reservations, room assignments, billing, and other critical hotel operations effectively.
Food and Beverage Intern, Four
Points by Sheraton, JKIA August
2022 to October 2022
During my internship, I excelled in various aspects of guest service and fine dining operations: i. Guest Welcome: I skillfully greeted guests, creating a warm and inviting atmosphere that set a positive tone for their dining experience.
ii. Precision Seating: I managed table assignments with meticulous attention to detail, optimizing seat arrangements based on guest preferences and facilitating effective communication with both guests and colleagues.
iii. Table Presentation Mastery: I acquired expertise in meticulously setting tables to meet the highest standards of aesthetics and functionality, contributing to an appealing dining atmosphere.
iv. Order Taking: I efficiently and accurately captured guest orders, ensuring clear communication with kitchen staff to meet guest preferences, emphasizing the importance of attention to detail.
v. Cutlery Care and Napkin Artistry: I learned and practiced the art of maintaining pristine cutlery and adding artistic flair to each table through napkin folding techniques, enhancing the overall dining experience for our guests.
Student Operations Trainee,
Boma Hotel through the Boma International Hospitality College January 2022 to August 2023
As part of my course, I have gained comprehensive hands-on experience across various aspects of the hospitality industry at Boma Hotel. This exposure encompassed fine dining operations, front office management, culinary arts, and housekeeping.
i. In fine dining, I developed expertise in different service styles and mixology, enhancing my understanding of formal dining procedures and the art of crafting specialty beverages. ii. Within the front office, I refined my skills in guest check-in and check-out procedures and telephone operations, ensuring efficient and welcoming interactions. iii. My culinary arts training provided a foundation in essential cooking techniques and food preparation, deepening my appreciation for culinary excellence. iv. In housekeeping, I mastered laundry operations, room preparation, and public area cleaning, emphasizing the importance of cleanliness and presentation in guest satisfaction. This training has cultivated a well-rounded foundation, equipping me with valuable skills and knowledge that I'm eager to apply in future roles, driven by my passion for delivering exceptional guest experiences in hospitality.
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