Quality Assurance Social Media

Nicole McGee

*********@*****.*** Remote-Only Virtual Collaboration Tools: Zoom · Teams · Slack · Google Workspace

Professional Summary

Detail-oriented Remote Administrative & Quality Assurance Specialist with 14+ years of experience supporting executives, teams, and organizations in virtual and in-person environments. Skilled in calendar & email management, documentation, data research, quality review, and social media scheduling. Adept at using digital tools to streamline workflows and deliver accurate results. Recognized for organization, reliability, and independent work ethic in remote roles.

Core Skills

• Remote Administrative Support (Calendar & Email Management)

• Data Entry, Research & Reporting

• Quality Assurance & Compliance Review

• Document Creation & Editing

• Social Media Content Scheduling (Facebook, Instagram, YouTube, Twitter)

• Training Materials & SOP Development

• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Publisher)

• Google Workspace (Docs, Sheets, Drive)

• Virtual Collaboration Tools (Zoom, Teams, Slack, Google Meet)

Professional Experience

Addus Home Health Care — Chicago, IL

Home Health Care Worker Dec 2020 – Present

• Maintain accurate records of client needs and daily activities.

• Coordinate schedules, transportation, and household support to improve quality of life.

• Demonstrate empathy, reliability, and organizational skills in a supportive environment.

Insightful Decisions — Chicago, IL

Instructor Assistant 2017 – 2019

• Assisted in teaching computer and workforce readiness skills to youth ages 16–24.

• Prepared lesson materials, tracked student progress, and documented outcomes.

• Supported program administration with scheduling, communications, and data entry.

Living Word Christian Center — Forest Park, IL

Executive Administrative Assistant 2011 – 2016

• Managed executive calendars, email correspondence, and confidential documentation.

• Prepared professional presentations, reports, and meeting materials.

• Streamlined office procedures by coordinating purchase orders, invoices, and supply tracking.

Office Coordinator 2007 – 2011

• Created and updated office policies to improve efficiency.

• Organized and maintained departmental documentation and training records.

• Handled scheduling, vendor communications, and supply management.

Executive Office Receptionist 2007

• Provided administrative support to leadership.

• Organized files and correspondence while assisting with scheduling tasks.

Volunteer Executive Administrator 2002 – 2006

• Coordinated volunteers, events, and schedules.

• Supported executive staff with reporting and administrative duties.

Household Retail Services — Wood Dale, IL

Quality Assurance Representative 2002 – 2006

• Reviewed employee documentation for accuracy and compliance.

• Assisted in updating training manuals and standard operating procedures.

• Provided constructive feedback and reports for process improvement.

Customer Service Representative 1998 – 2002

• Trained new hires and prepared instructional materials.

• Focused on documentation, record-keeping, and quality monitoring.

Education

• Alabama State University — Montgomery, AL

• Roosevelt University — Chicago, IL

Technical Skills

• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Publisher)

• Google Docs & Sheets

• Social Media Tools (Buffer, Hootsuite, Facebook Business Suite)

• File Management & Cloud Storage (Google Drive, OneDrive, Dropbox)

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