Data Entry Accounts Receivable

KAREN SANTA CRUZ

586-***-****

**********.****@*****.***

Summary:

I am a dedicated and detail-oriented professional with over 3 years of experience in medical billing, accounts receivable/payable, data entry, and customer service. Skilled in submitting accurate reports, managing financial records, and resolving billing issues. I am experienced in working with sensitive information, supporting daily office operations, and communicating clearly with customers. I am very reliable, super organized, and greatly committed to delivering quality work to fill your vacancy position. EDUCATION:

• Baker College of Flint 1995 Accounting and Business Management

• University of Phoenix 2004 Accounting and Business Management

• Ross Medical Education Center 2009-2010 Medical Insurance Specialist/Medical Billing

SKILLS:

Time Management

Task Management

Collaboration

Adaptability

Management

Problem-Solving

Customer Service

Detail-Oriented

Analytical Thinking

CRM

Data Entry

Inventory Control

EXPERIENCE:

Security Officer, IC-Intercom – Pontiac, MI

June 2024 – June 2025

· Conducted routine perimeter inspections to ensure site security and safety compliance

· Enforced thorough bag inspections to identify prohibited items and ensured safety for the site.

· Upheld company policies and procedures while maintaining a professional and approachable presence.

· Documented and issued visitor badges while maintaining accurate and detailed logs in incoming vehicles and vendor personnel.

· Verified access control protocols over vehicles entering and exiting garages or other parking structures ensuring only authorized access.

· Operated a hand-held radio, cell phone and other communication devices to coordinate with team members and report incidents to maintain constant communication.

· Collaborated with local authorities, emergency personnel, and onsite staff to support safety and crisis management. Along with responding promptly to alarms, disturbances or again any emergency situations following protocol. Day shift Security Officer, Desert Diamond Casino & Entertainment – Tucson, AZ

November 2021 – August 1, 2023

Provided front-line guest service support, ensuring a welcoming and positive experience for all visitors

· Monitored gaming floor, entrances, and high-risk areas through direct observation and CCTV systems to deter theft, fraud, and disturbances.

· Conducted regular on-foot patrolling across the casino floor, hotel areas, and parking facilities to maintain safety for all team members and visitors in a professional manner.

· Assisted in cash escorts to and from table games while following strict protocol guidelines, reporting all transactions.

· Number 1 club rewards sales for 6 months

· Guest Services

· Medical assistance, Slip and fall reports

· Monitored guest behavior for signs of Alcohol and substance abuse reporting to appropriate authorities.

· Verified all ID and badges for employees and venders for restricting areas Certified in Taser Training

Correctional Officer, Arizona State Prison Complex – Tucson, AZ June 2020 – June 2021

· Controlled electronic door access and intercom systems to manage inmate traffic while maintaining safety protocols

· Searched inmates, visitors, and incoming property (bags, packages, mail) to prevent contraband from entering the facility.

· Maintained radio communications with the response teams, conducting perimeter checks to coordinate while being in the control room to ensure safety for inmates and staff.

· Monitored and logged visitor entry/exit using electronic access systems, ensuring accurate tracking of all non-inmate personnel.

· Operated electronic door control systems to manage access during searches, lockdowns, and inmate movement.

· Supervised inmate movement within housing units, recreational areas, and medical or educational facilities.

Account Temps/Kelly Services, - Madison Heights, MI Temporary & Contract positions

July 2010 – February 2016 (PT)

· Assisted payroll department with collecting, verifying, and entering employee timecards, PTO, and hours for accurate payroll processing.

· Supported weekly payroll runs by preparing timesheets, resolving discrepancies, and updating employee records.

· Maintained confidential payroll files and assisted to ensure compliance with the company and labor regulations.

· Answered any employee questions related to pay, timekeeping, and schedules in a professional manner.

January 2014-February 2016 (PT)

· Investigated Medicaid billing information and resolved disputed or denied claims to ensure timely reimbursement and compliance.

· Verified CPT/HCPCS and ICD codes for Medicaid claims to ensure compliance with federal and state guidelines.

· Collaborated with insurance companies and billing teams to resolve claim issues and update patient accounts such as underpayments, denials, and overpayments.

· Followed up on unpaid or rejected claims by communicating with payers and providers.

· Educated patients on billing questions, insurance coverage and payment options.

· Maintained confidentiality of patient information along with HIPPA guidelines. Warehouse Coordinator, Edag, Inc. – Auburn Hills, MI May 2008 - December 2009

· Coordinated daily warehouse operations including shipping, receiving, inventory management, and material handling

· Scheduled and monitored inbound and outbound deliveries to ensure timely and accurate shipments.

· Maintained accurate inventory records using ERP systems and conducted regular cycle counts

· Collaborated with production, purchasing, and logistics teams to ensure efficient material flow and support manufacturing schedules.

· Enforced safety protocols and ensured OSHA compliance throughout the warehouse

· Oversaw packaging, labeling, and documentation to meet client and regulatory requirements.

· Resolved discrepancies in orders, inventory, or shipments through finding the root cause and providing corrective action.

· Monitored consistent material flow to support manufacturing efficiency and meet production targets.

Line Production, Chrysler – Detroit, MI

June 2004 – 2008

· Operated manufacturing machines and equipment

· Placed products on the appropriate shelves

· Checked supplies and inventories

· Loaded orders for shipments

· Inspected products for any defects supporting guidelines.

· Labeled products accurately

· Adhered to safety procedures with staff and supervising team. In-house Bookkeeper, Faith Center – Tulsa, OK

March 2016 – June 2020

· Events Coordinator

· Youth Ministry volunteer

· Records Specialist

· Accounts payable and receivable

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