Office Manager Customer Service
Resume:
H Jane Christoff
Colorado Springs, CO 80908 719-***-**** *****.*@****.***
ABOUT ME
** **** ***** ********** ** a medical office manager. Many years of experience in customer
service, billing, and collections, as well as human resources; this includes complaints and
problem resolution. Responsible for payroll, quarterly taxes, as well as processes and
procedures for the office. Regularly filled in for other positions, such as front office staff and
medical assistant, as needed with staff absences. Known for being committed to delivering
excellent customer service with a smile. An organized individual, resourceful in completing
projects on time and able to multi-task effectively and efficiently. Always gives 100% to the job
and is trustworthy, self-sufficient and ethical. Able to self-manage and stay on task. My ideal
position would be one where can learn, grow, and make a positive difference to an
organization.
EDUCATION
1989 Truman State University, Kirksville, MO
Bachelor of Science in Education, Elementary Education
1997. University of Phoenix, Colorado Springs, CO
Masters of Arts in Education, Diverse Learner Specialization
AREAS OF EXPERTISE
Customer Service Training and Development Problem Resolution Team Leadership
Team Player Detail Oriented Microsoft Office: Word, Excel, Power Point Proficiency with
keyboarding and ten key QuickBooks: Payroll and Accounting
EXPERIENCE
Dr. Anthony J Christoff, DO PC - Colorado Springs, CO
Office Manager, 1999 - present
* Responsible for reviewing and processing all insurance claims to ensure timely payment
* Manage staffing needs including: absences and sick days, payroll processing, any
discipline needed and training
* Responsible for advertising and hiring new staff as needed
* Create and maintain protocols and procedures in office
Create new patient charts and maintain them, as well as filing important documents in
charts
Responsible for daily balancing of patient visits with receivables and settlement
Oversee and assist with typing patient visit notes and attaching to chart
Complete debt collections as needed
Go to person in office for completing any tasks where assistance is needed
Responsible for practice accounting and payroll utilizing Quickbooks software
AA @ ziprecruiter.com @
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