Customer Service Call Center

Kevin Arline

Hemet, CA

Authorized to work in the US for any employer

Work Experience

Delivery Driver

StreetSmart Messengers-Los Angeles, CA

December 2018 to August 2024

smart messengers deliver service . I was responsible for scheduling appointments for pick up and drop off times along with adding any detailed information or specific pick up or drop off information gathering times and date that fits the client who is scheduling to use the service and dispatching the information along with the address And time for pick up to the companies drivers also problem solving any issues that may occur or that drivers may encounter when the client may not be home or if details aren’t exactly clear I also maintain great relationships with Current companies as well as people that use the service for personal use Which leads to great recommendations and with my impeccable customer service skills I also did follow up calls with the companies or people who’ve already inquired about using the service. Operator ll

Abbott-Temecula, CA

February 2022 to April 2023

.assemble variety if medical components

.pacemakers and all the connecting components utilizing hand tools microscopes as well as following graph sheets and inspections to follow to ensure accuracy Assembler and disassembler

DENSO-Temecula, CA

February 2021 to January 2022

This position required me to have a keen eye for detail steady hands and make accurate decisions when assembling or disassembling A product to ensure that certain pieces of the product can be reused safely or should be scrapped.

Sanitation Technician

Jk Janitorial Services-Los Angeles County, CA

March 2020 to May 2021

Mopping sweeping sanitizing various areas of a water plant trash dumping Specifically, I was in sanitation

Call center operator

California recovery solutions-Glendale, CA

August 2018 to December 2020

Customer Service Representatives help troubleshoot service issues and handle billing inquiries Customer Service Agent - Call Center

Top Tier Solar Solutions

December 2014 to August 2018

.provide great customer skills

.provide problem solving skills

. Listen to customers in detail to

Insure you get them to the right department

Call center rep

Mortgage refinancing-Mortgage refinancing

March 2012 to November 2014

To provide great Customer service As callers inquire with questions about refinancing their current mortgage loans

Possessed ability to multitask because you are using desktop or laptop while on the phone looking through customers accounts after its been verified

As well as processing simple payments for some customers Education

High school diploma

Susan Miller Dorsey Senior High School - Los Angeles, CA June 2004 to June 2007

Associate's degree

Skills

• Courier (3 years)

• Delivery driver experience (5 years)

• Route driving (3 years)

• Driving (5 years)

• Van driver

• Forklift (1 year)

• Order Picking (1 year)

• Packaging

• Janitorial/sanitation experience (1 year)

• Assembly and disassembly (3 years)

• Manufacturing (1 year)

• Assembly

• Customer support (8 years)

• Flatbed

• Payment processor (2 years)

• Typing (2 years)

• Entry level Analyst (1 year)

• Appointment setting (1 year)

• Remote customer service/dispatch/appointment setter (3 years)

• Microscope (1 year)

• Data collection

• Customer service

• Microsoft Access

• Assembly

• Quality control

• Manufacturing

Certifications and Licenses

Certified Forklift Operator

August 2019 to Present

I’m trained to do the following on a sit down forklift using forklifts to unload deliveries, stacking boxes for storage and moving wooden pallets around a warehouse or other areas

Driver's License

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