Customer Service Administrative Support

Dallas, TX ****************@*****.*** 469-***-****

SUMMARY

Results-driven Administrative Professional with 5+ years of progressive experience in office management, healthcare administration, and customer service excellence. Master's degree in Healthcare Administration with proven expertise in HIPAA compliance, EMR/EHR systems, and confidential data management. Demonstrated ability to streamline operations, manage complex schedules, and provide exceptional support to executive teams and healthcare professionals. Skilled in process improvement, project coordination, and maintaining organizational efficiency in fast-paced environments.

PROFESIONAL EXPERIENCE

FC Dallas – Frisco, TX

Customer Service Coordinator - Contract APR 2022 – PRESENT

Managed high-volume ticket sales and customer inquiries during peak seasons

Processed financial transactions and maintained detailed sales analytics and reporting

Coordinated with event management team to ensure seamless execution of sporting events

Trained new staff on customer service protocols and point-of-sale systems

Resolved customer complaints and escalated complex issues to management

Prestonwood Pediatrics – Cedar Hill, TX

Healthcare Administrative Assistant (Concurrent Part-time Role) JAN 2023 – DEC 2023

Managed front-office operations including appointment scheduling, insurance verification, and patient check-in/check-out processes

Processed medical billing and maintained accurate patient records in EMR system

Coordinated communication between healthcare providers, patients, and insurance companies

Handled confidential patient information in compliance with HIPAA regulations

Assisted with inventory management and medical supply ordering

Provided administrative support to physical therapy department, optimizing patient flow

Arkansas Rising Soccer Club – Maumelle, AR

Reception & Administrative Support AUG 2021 – DEC 2022

Designed and managed comprehensive youth development programs serving 100+ participants

Coordinated scheduling, facility management, and resource allocation for multiple program locations

Managed program budgets, registration processes, and parent communications

Developed training materials and conducted orientation sessions for coaching staff

Maintained detailed program records and generated performance reports for board meetings

Dallas County Community College District – Irving, TX

Administrative Specialist JAN 2020 – AUG 2020

Serve as primary administrative liaison for academic departments, managing executive calendars and coordinating meetings for 15+ faculty members

Oversee student records management and maintain FERPA compliance for 500+ student files annually

Process financial aid documentation and coordinate with business office for tuition and fee collection

Manage multi-line phone system and provide information services to students, faculty, and external stakeholders

Implement digital filing systems that improved document retrieval efficiency by 40%

Coordinate special events, workshops, and academic conferences for up to 200 participants

Carey Transportation Services – Grapevine, TX

Reception & Administrative Support JAN 2019 – DEC 2019

Provided professional front-desk reception services and managed visitor access protocols

Maintained client databases and processed service requests through CRM system

Coordinated interdepartmental communications and managed executive correspondence

Prepared reports, presentations, and administrative documents for management team

EDUCATION

M.BA – Healthcare Administration Southwest Baptist University – Bolivar, MO MAY 2025

GPA: 4.0 Team Captain, Leadership Institute Graduate Teaching Assistant

B.Sc. – Exercise Science Central Baptist College – Conway, AR DEC 2022

GPA: 4.0 Summa Cum Laude Alpha Chi Honor Society Dean's List

CERTIFICATIONS & PROFESSIONAL DEVELOPMENT

Healthcare Quality & Process Improvement – Institute for Healthcare Improvement (IHI)

HIPAA Privacy & Security Training

EMR/EHR Systems Training – Epic and Cerner Certified

First Aid & CPR Certification – American Red Cross (Current)

ACHIEVEMENTS & RECOGNITION

Academic Excellence: Maintained 4.0 GPA throughout graduate program while working multiple positions

Process Improvement: Implemented digital filing system that reduced document processing time by 40%

Leadership Recognition: Selected as Graduate Teaching Assistant and Team Captain for Leadership Institute

Customer Service Excellence: Consistently achieved 95%+ customer satisfaction ratings in service roles

Compliance Record: Zero HIPAA or FERPA violations throughout healthcare and education roles

CORE COMPETENCIES & TECHNICAL SKILLS

Advanced Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access)

ServiceNow

Microsoft Dynamics 365

Database Management & Data Analytics

Multi-line Phone Systems & VoIP

Electronic Filing Systems

CRM Software & Client Management Tools

Executive Support & Calendar Management

Document Management & Records Administration

Office Operations & Process Improvement

Project Coordination & Event Management

Budget Administration & Financial Reporting

HIPAA Compliance & Patient Confidentiality

EMR/EHR Systems (Epic, Cerner)

Healthcare Quality & Process Improvement

Medical Office Operations

Professional Written & Verbal Communication

Team Leadership & Staff Coordination

Customer Service Excellence

Stakeholder Relations & Vendor Management

Training & Development Coordination

Okikiola Ojeniyi

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