General Manager

LUBIN GEORGE

**** ********* ***, *****, ** ***** Phone: 305-***-**** Email: ********@*****.***

PROFESSIONAL SUMMARY

Accomplished hospitality professional with 15+ years of progressive leadership experience in luxury hotel and resort operations. Proven track record of driving profitability, enhancing guest satisfaction, and leading high-performing teams. Skilled in strategic planning, operational efficiency, and team development with a deep understanding of food and beverage management, quality assurance, and customer service excellence.

CORE COMPETENCIES

- P&L and Budget Management

- Team Leadership & Development

- Food & Beverage Operations

- Quality Assurance & Standards Compliance

- Strategic Planning & Execution

- Customer Experience Optimization

- Software: Opera, Micros, ADP Payroll, Excel, Word, Outlook, PowerPoint

PROFESSIONAL EXPERIENCE

SBE/C3 Corporate Office

Regional Director of Operations

- Oversaw multiple properties, ensuring adherence to brand standards and quality assurance protocols.

- Delivered consistent Gross Operating Profit results by meeting and exceeding financial targets.

- Fostered a culture of low turnover through staff development and internal promotions.

- Maintained effective communication with GMs, department heads, corporate stakeholders, ownership, and lenders.

Assistant General Manager

- Supported daily operations, scheduling, and shift management.

- Resolved guest issues with professionalism and urgency.

- Collaborated in strategic planning, budgeting, and organizational development.

- Oversaw recruitment, training, and performance management of staff.

SLS Brickell / SLS LUX

Food and Beverage Outlets Manager Jan 2018 – Nov 2020

- Directed day-to-day F&B operations, maintaining high standards of service and cleanliness.

- Designed marketing strategies to drive sales and guest engagement.

- Recruited, trained, and mentored outlet staff.

- Coordinated special events and implemented feedback systems to improve service delivery.

Discovery Land Company – Bakers Bay

Restaurant General Manager, Beach Club Jun 2017 – Jan 2018

- Led beach club restaurant operations, inventory, staffing, and guest experience management.

- Developed initiatives to increase revenue while ensuring service excellence.

- Maintained health and safety standards in compliance with regulations.

SLS Brickell (Opening Team)

Food and Beverage Outlets Manager Oct 2016 – Jun 2017

- Opened and managed F&B outlets, supervising teams and optimizing performance.

- Collaborated with cost controllers on inventory and budget planning.

- Approved payroll, trained new hires, and negotiated vendor contracts.

SLS Hotel South Beach – The Bazaar by José Andrés

In-Room Dining & Mini Bar Supervisor Aug 2014 – Sep 2016

- Managed in-room dining services and mini bar operations.

- Coordinated interdepartmental communication to ensure seamless guest experiences.

- Assisted with departmental budgeting and payroll processing.

Mondrian Miami South Beach (Opening Team)

Front Office Supervisor Jun 2013 – Jul 2014

- Oversaw front desk operations, reservations, and guest services for 236-room property.

- Conducted audits and ensured brand standards for guest satisfaction were upheld.

- Managed financial responsibilities including daily cash handling.

Security Supervisor Oct 2008 – Jun 2013

- Supervised and trained security personnel, ensuring compliance with legal standards.

- Collaborated with departments to provide security support and investigate incidents.

EDUCATION

Associate of Arts in Criminal Justice

Miami Dade College – Graduated December 2010

High School Diploma

North Miami Senior High School – Graduated June 2006

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