Customer Service Representative
Resume:
TANJA HENRY
TANJA HENRY
Louisville,KY 40258
Cell: 270-***-****
*************@*******.***
CAREER OVERVIEW
Dedicated customer service representative that has demonstrated core strengths spanning across various industries and organizations. Motivated to achieve superior customer satisfaction and contribute to company success.
Flight Attendant dedicated to providing top-notch in-flight service. Sets passengers at ease by responding to questions and concerns.
CORE STRENGTH
• Strong organizational skills
• Energetic work attitude
• Inventory control familiarity
• Customer service expert
• Invoice processing
• Detail oriented
• Strong team player
• Store opening/closing procedures
• Cash handling
• Deadline-oriented
• Microsoft Office Suite
• Adaptive and flexible
ACCOMPLISHMENTS / ACHIEVEMENTS
Sales
• Consistently generated additional revenue through skilled sales techniques. Customer Service
• Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Customer Interface
• Greeted customers upon entrance and handled all cash and credit transactions.
• Assisted customers with operating hours, product selection, and promotions. Customer Assistance
•Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
TANJA HENRY
WORK EXPERIENCE
A Taste of Kentucky- Louisville,KY
Retail Manager 12/16/2024 till present
Overseeing daily operations, managing staff, sales and customer service. Keep relationships with vendors up to date,order merchandise Schedule staff for business needs, helping with online orders, overseeing inventory and implement sales strategies, ensuring a positive customer experience Ulta beauty Elizabethtown,KY
Operation Manager 09/15/2023 till 12/15/2024
Leading a team comprised of the Merchandise Manager along with Beauty Advisors and Tasks As- sociates, having overall responsibility for all aspects of store operation, including realignments, planograms and inventory life cycle- related processes, pricing updates and replenishment. Promot- ing Ultas culture of accountability to meet or exceed the store’s goals related to retail and service sales, guest loyalty, payroll, omni-channel and retail shrink. Develop, train and coach associates. Establishing strong vendor partner relationships. Managing supply inventory and ordering process- es, ensuring allocated budget is adhered to, and necessary products for services and retail are on hand.
Banana Republik/Gap inc Louisville,KY
Promotion to Assistant Store Manager 12/13/2022 till 09/15/2023 Support of the GM in creating successful conditions in the store’s business. Interviewing,Onboard- ing and training of associates. Coordinating day-to-day operations. Leading all truck procedures, in- cluding merchandising. Setting up and organizing schedules, as well as opening and closing proce- dures. Delegating tasks to associates on a daily basis. Creating a great experience for the customer on the sales floor Helping with monitoring and tracking operational costs, budgets and resources. Managing customer complaints and resolving their issues. Gap Factory/ Gap inc Elizabethtown,KY
Lead Product Operation 10/2021 till 12/12/2022
Keyholder, responsible for opening and closing procedures. Lead of the truck processing. Organize the stockroom, responsible for back stock Supervision and training of associates Taking care of Bopis as well as Ship from Store Orders Lead of Markdowns and new Promotion settings Cashwrap AT Home
Elizabethtown, KY
Visual Merchandiser (EDLP+) Operation Specialist(Promotion) 12/2019 to 09/2021
Setting and resetting the store, mark clearance,create new spaces, clean up, work with different planograms, train and supervise new employees, assist ICM with truck process TANJA HENRY
Curbside-online order picking and processing
Customer Operation Associate 03/2018 to 12/2019
Responsibilities
Provides customers a positive shopping experience by assisting as needed when asked. Treating all customers with respect and courtesy. Perform cashier duties accurately while processing all transactions per policy. Unload, process, and stock freight to correct location, following merchandising guidelines, and perform store recovery tasks and housekeeping (inside and out) as required during stocking efforts. Ensure the working / shopping environment is safe and clean for colleagues and customers in accordance with store policy and procedures. Work effectively independently and within a team to perform a variety of tasks; maintain a positive attitude; and carryout duties with a sense of urgency
Target
Elizabethtown, KY
Beauty Consultant &
GM Operations Associate 04/2019 to12/2019
Prioritized guest experience while blending completion of tasks that ensure product is available and easy to shop. Pulling, filling, pricing, setting, staging and maintaining the sales floor and backroom / stockroom.
Ensured that product is set,in-stock, accurately priced and signed on the floor. Also provided cashier duties if necessary.
TANJA HENRY
PIER 1 IMPORTS
Elizabethtown, KY
Sales Associate 05/2017 to 05/2018
Perform all activities that drive sales and promote customer satisfaction by seeking out customers to make their experience great from the sales floor to the register. Ensure I am available to provide assistance to customers or co-workers, maintain product presentation on sales floor by making adjustments to displays and merchandise, assist customers with exploring store products. Perform truck duties, unload,process and stock to correct locations in stockroom as well as on the sales floor.
HERTZ RENTAL CAR
Wiesbaden, Germany
Customer Sales Representative 06/2000 to 01/2014
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Cross-trained and provided back-up for other customer service representatives when needed. Worked as a team member performing cashier duties, product assistance and cleaning. Prepared and sold broad range of customized merchandise to individuals and commercial accounts. Expressed appreciation and invited customers to return to the store. Managed quality communication, customer support and product representation for each client. Worked under strict deadlines and responded to service requests and emergency call-outs. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Served as the company's only bilingual German/English customer service representative. Assisted customers with store and product complaints. Guaranteed positive customer experiences and resolved all customer complaints. Compiled weekly monetary reports and records for store managers., took care of the Logistic of trucks going on rent on a daily base. Maintained adequate cash supply in cash drawers in multiple checkout stations. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Managed cash stock and inventory balances accurately. Increased store sales by upselling merchandise. Recommended, selected and helped locate merchandise based on customer needs and desires. Regularly sought opportunities to up sell and add on additional merchandise. Communicated all merchandise needs or issues to appropriate supervisors. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
TANJA HENRY
LTU
Berlin, Germany
Flight Attendant 04/1998 to 05/2000
Served as a member of the crew on domestic and international flights. Guaranteed positive customer experiences and resolved all customer complaints. Instructed passengers on all safety and emergency procedures and answered any questions. Actively sought to ensure the safety and comfort of airline passengers. Trained to assume flight leader’s role to facilitate aircraft readiness and manage evacuation in the event of emergency situations. Greeted passengers and check names against flight manifest, and maintained continuous awareness of the comfort and safety of all passengers, assisting them when necessary. Trained in life-saving skills such First Aid, CPR and use of AED system. As well as, preparation for minor or major emergencies, including emergency landings, evacuations, and onboard fires of aircraft. Ensured passenger personal belongings were claimed, the cabin is properly cleared and unnecessary items are removed from the aircraft. Assisted with restocks the aircraft supplies as needed in preparation for follow-on flights. PICKERS SPORTS BAR
Berlin, Germany
Waitress, Bartender and Manager 03/1993 to 03/1998 Delivered quality food and beverage service to guests in a responsible manner. Maintained full knowledge of all menu items, contents and preparation methods and offered recommendations to customers. Prepared mixed drinks; poured wine, beer and nonalcoholic beverages; to include, coffee and espresso drinks. Assisted in ensuring tables were neatly set with silverware and amenities before opening hours and that all areas were cleaned after-hours. Served as backup for bartenders. Processed cash, credit card and voucher payments. Upheld a high standard of cleanliness in all work areas, monitored inventory. Maintained a neat professional appearance at all times, assisted colleagues to ensure they did also. Served each guest with a sincere, positive, pleasant and enthusiastic attitude. Made engaging connections with guests to create loyalty. Served as mentor to junior team members. Defined strategy and business plan for second location. Called upon by management to motivate and train new employees and other staff members as needed. NUR
Germany/Switzerland
Hotel Entertainer in Afrika- Senegal / Club Aldiana 06/1992 to 02/1993 Child care, Art & Crafting, games and entertaining at the pool, evening entertaining-dance
(broadway) shows.
TANJA HENRY
EDUCATIONAL BACKGROUND
BANKER - VOCATIONAL CERTIFICATE: BANKING 1992
Berliner Bank AG, Berlin, Germany
Coursework in Finance and Business Administration Course on Financial Modeling Corporate Finance and Strategy coursework Computerized Accounting Specialist training Mid-Market Investment Banking course Corporate Finance and Strategy coursework HIGH SCHOOL DIPLOMA 1990
Goethe Oberschule, Berlin, Germany
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